Manual

2018 LIMITED LIFETIME WARRANTY
The parts listed below are warranted as follows, for the period of time specified*;
Original owner is entitled to free replacement (excluding possible shipping charges) of any part listed
below that fails to operate properly under normal usage due to manufacturing defects. This does not
cover damage due to forces of nature, natural disasters, theft, operator error, abusive over-firing or
accidental damage. The reimbursement procedure, listed below must be followed.
EXCEPTION: The use of lighter fluid inside the Saffire Grill is detrimental to the ceramics
and good food flavor. If used, it will void the warranty.
PLATINUM SERIES GRILLS (models SGUS15, SGUS19 & SGUS23):
Lifetime*
Ceramics: Dome, base, firebox and fire ring.
Stainless Steel Parts: Chimney top control, hinge, bands, side shelf hardware,
304 stainless steel cart (excluding std. casters), optional 304 casters,
ash door and Smokin’ Chip Feeder access port.
7 Years*: Cooking Grid, Rack, Ash Pan.
1 year*: Cast iron fire-grate, thermometer, gasket,
metal and ceramic accessory parts.
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BRONZE SERIES GRILLS (models SGUB15, SGUB19 & SGUB23):
Lifetime*: Ceramic dome, base, firebox, firebox shell and fire ring.
7 Years*: Ash Pan and all other metal parts unless otherwise specified below.
1 Year*: Cast iron fire-grate, thermometer, gasket,
metal and ceramic accessory parts.
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Lifetime ½ Price Warranty for All Grills – All Circumstances
Original owner is entitled to any replacement part at one half (50% off) the current Suggested Retail
Price for any part that fails to operate properly. This includes parts damaged by operator error,
accidental damage, forces of nature and natural disasters. Original owner must still be in possession
of the grill and follow the reimbursement procedure listed below to receive the benefits of this
warranty. The provision of this warranty may be withdrawn by the dealer or Saffire Grill Co. due to
abusive use of grill and mishandling, over firing or inordinate number of recurrent claims.
Reimbursement Procedure
To receive reimbursement of warranty parts, the following steps must be taken:
Contact the dealer that the Saffire Grill was purchased from and furnish;
a. Serial number (located on Owner’s Manual or grill hinge)
b. Sales receipt (if warranty registration was not filed)
c. Photos with explicit detail of the grill and failed part are acceptable
if approved by the dealer and Saffire Grill Company.
In lieu of photos, the actual grill or failed part must be presented.
(Transportation to or from the dealer may be the customer’s
responsibility as determined by the dealer.)
Saffire warranty does not cover shipping, labor, or installation expenses for the grill or parts.
Saffire Grill Co. reserves the right to determine the validity of any claim.
Jan 2018