SyncThru™Admin 5 ▌ Admin Guide
Copyright © 2009 Samsung Electronics Co., Ltd. All rights reserved. This admin guide is provided for information purposes only. All information included herein is subject to change without any notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this admin guide. • • • • SyncThru™ is a trademark of Samsung Electronics Co., Ltd Samsung and Samsung logo are trademarks of Samsung Electronics Co., Ltd.
Contents COPYRIGHT/2 CONTENTS/3 HOW TO USE THIS GUIDE INTRODUCTION Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Benefits of using SyncThru™ Admin 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Features of SyncThru™ Admin 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Main features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Discovery overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Discovery Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Discovery History . . . . . . . . . . . .
Contents Cannot access SyncThru™ Admin 5 from a browser. . . . . . . . . . . . . . . . . . . . . 80 Cannot find some network-connected devices . . . . . . . . . . . . . . . . . . . . . . . . . 80 Unable to find locally connected devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Incorrect device status appears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Device status for locally connected device is not displayed . . . . . . . . . . . . . . .
Contents Preamble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 NO WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 How to Apply These Terms to Your New Libraries . . . . . . . . . . . . . . . . . . . . .
How to use this guide 1. The SyncThru™ Admin 5 Admin Guide is intended to be used to install and setup the SyncThru™ Admin 5 on a network server and client systems. To assist you in acclimating to the SyncThru™ Admin 5 environment, this guide provides instructional screen images, situational examples, easy-to-read tables of features, and step-by-step instructions. The chapters of this guide are arranged according to the page view, moving from left to right.
Reference material SyncThru™ Admin 5 software http://solution.samsungprinter.com Updates and Plug-ins http://solution.samsungprinter.com Help Click the Help in site navigation bar at the top right corner of the SyncThru™ Admin 5 page. Product support information Contact Samsung’s printer service http://www.samsungprinter.
Introduction 1. This chapter gives you an overview of SyncThru™ Admin 5 including major features and benefits.
Features of SyncThru™ Admin 5 Main features FEATURE DESCRIPTION Dashboard Dashboard works as both short-cuts and favorites. You can add items you need into the Dashboard and access them easily (See "Dashboard" on page 23). Analysis and Report SyncThru™ Admin 5 provides reporting capabilities for devices. You can create, display and send reports on statuses, usage, alerts, consumables, assets, and accounting information (See "Analysis & Reports" on page 61).
FEATURE DESCRIPTION LDAP/Domain users management SyncThru™ Admin 5 can manage LDAP/Domain users as well as local users (See "User Management" on page 70). External database management system support SyncThru™ Admin 5 supports an external database management system. For now, only Microsoft SQL sever is supported (See "Installing SyncThru™ Admin 5" on page 18). History management SyncThru™ Admin 5 keeps a record of tasks done or to be done in the history tab.
Layout of SyncThru™ Admin 5 Page overview 1 2 3 4 Site navigation bar Includes Language Selection, Active Tasks, Help and Site Map (See "Site navigation bar overview" on page 12). Main menus Includes four main menus Dashboard, Devices, Analysis&Reports and Settings. If you add Plug-ins, additional menus will appear. Sub-menus Includes sub-menus of the menus. Sub-menus vary depending on the menu selected. Tabs Includes tab menus of the menus and sub-menus.
3 4 Help SyncThru™ Admin 5 provides help. If you click this, a help window pops up and you can find the information by typing in the keyword or using a book-mark. Site Map Shows the structure of menus in the SyncThru™ Admin 5. Icon overview The following table shows icons used in SyncThru™ Admin 5 and their meanings: Panel icons ICON NAME DESCRIPTION Refresh Refresh the information in the panel with this button. Modify Modify the related settings with this button. Close Close the panel.
Device List icon ICON DESCRIPTION Adds devices to the Device List (See "Adding a device" on page 34). Deletes devices in the Device List (See "Deleting devices" on page 34). Modifies the device configuration in the Unconfigured Devices (See "Unconfigured Devices" on page 79). Pop-up window icon ICON NAME DESCRIPTION Success A job has started without an error. Information Shows additional information about your job. Warning The job you requested might cause an error.
Tips for using SyncThru™ Admin 5 Layout related tips Drag-and-drop SyncThru™ Admin 5 provides drag-and-drop functionality. When you want to add a device(s) to a group, you can select the device(s) you want and drag-and-drop it into a specific group. Drag-and-drop functionality allows you to copy multiple devices easily. It also shows warning icons where devices cannot be added. Page navigation SyncThru™ Admin 5 has a convenient and easy-to-use page and panel navigation system.
System related tips Starting and stopping SyncThru™ Admin 5 service SyncThru™ Admin 5 starts automatically every time the computer you installed SyncThru™ Admin 5 onto boots up. If you want to stop and start SyncThru™ Admin 5 manually, follow the steps below: If the database is PostgreSQL, then there will be one more service (SyncThru 5 Database) needs to stop/start. To stop SyncThru™ Admin 5 1. From the Windows Start menu, click Control Panel > Administrative Tools > Services. 2. Select SyncThru 5.
Getting started 2. This chapter gives you instructions for installing SyncThru™ Admin 5. This chapter includes: • • • • • • Installation requirements Installing SyncThru™ Admin 5 Uninstalling SyncThru™ Admin 5 Upgrading SyncThru™ Admin 5 Installing SyncThru™ Admin 5 Plug-ins Uninstalling SyncThru™ Admin 5 Plug-ins Installation requirements System requirements ITEMS SERVER SYSTEM REQUIREMENTS CLIENT SYSTEM REQUIREMENTS Hardware • • • • Pentinum III processor 1.
Ports SyncThru™ Admin 5 listens on several ports and opens some ports for specific features. The following table shows you the port information used by SyncThru™ Admin 5: PORT TYPE DESCRIPTION 161 UDP SNMP IP broadcast discovery and agent listening port. 162 UDP Traps listening port. 8080 TCP HTTP default port. 8081 TCP HTTPS default port. 427 UDP SLP multicast discovery. 5353 UDP mDNS discovery. 5432 TCP PostgreSQL port. 9100 TCP File Storage.
5. Choose the destination path for installation and click Next. The default destination path is “C:\Program Files\Samsung Network Printer Utilities\SyncThru Web Admin Service 5”. Click Browse to change the destination path. (C:\ stands for the drive where the OS is installed.) 6. Select the Database server you are using and click Next. • • If you select Microsoft SQL Server, you need to type in the server information. Fill in the information and click Next. Server Address and Port.
You can see details for imported data (See "Data from SyncThru™ 4.0" on page 20). 7. Type in the port number for the web server and, if necessary, check the options below then click Install. • Windows Firewall is a personal firewall, included in the Microsoft’s Windows XP or higher OS version. If your firewall is enabled, you need to add the ports SyncThru™ Admin 5 uses to Windows Firewall Exceptions . Otherwise, you cannot use SyncThru™ Admin 5 properly.
• • • • • Discovery History Reports Device Management > Device Info Summary Device Management > Current Device List Device Management > Device Discovery History Device Management > F/W Upgrade History Consumables > Consumables Information Consumables > Low Toner/No Toner Alert > History Trend Report Template Report Scheduling Settings : User Information (Credentials are encrypted data. Therefore migration cannot be supported due to security.
5. Check Installed version and Upgrade version. If the upgrade version is higher, click Next to start upgrading. If you don’t want to upgrade, click Cancel. If you want to change the basic settings for the DB and HTTP server, check Change DB and HTTP settings.You can configure DB and HTTP settings including authentication from the next page. 6. When the upgrade is finished, click Close.
Dashboard 3. This chapter explains what Dashboard is and how to use it. You can monitor the devices with SyncThru™ Admin 5 Dashboard. This chapter includes: • • • • Overview Dashboard tab Dashboard Settings tab Examples of practical usage of Dashboard Overview SyncThru™ Admin 5 Dashboard will help you manage your printing environment better than before. Dashboard has two tab menus, Dashboard and Dashboard Settings .
Dashboard tab Dashboard widgets SyncThru™ Admin 5 provides various Dashboard widgets for monitoring your printing environment. New widgets can be added with future versions of SyncThru™ Admin 5. These widgets can help you work more efficiently. For example, if you are a special manager for Group A and you want to see consumables information for all of Group A's devices only, you can add a Consumables Status widget for both criterion and check the information on the same page.
NO. NAME DESCRIPTION Unresolved Error Devices Unresolved Error Devices widget shows how many devices are in error status grouped by time period. This widget is useful for checking devices which have not been fixed for some time and assume that those devices have been out of order. This widget includes only Critical errors. So if you click any part of this Unresolved Error Devices, the related analysis will be shown only with Critical error information.
Enabling First Page Option If you want Dashboard to be the first page of SyncThru™ Admin 5, follow the below steps: 1. From SyncThru™ Admin 5, click Dashboard tab > Dashboard Settings tab. 2. Check First page option. 3. Click OK on the upper right corner. 4. Success window appears, click OK. Disabling First Page Option If you don’t want Dashboard to be the first page of SyncThru™ Admin 5, follow the below steps: 1. From SyncThru™ Admin 5, click Dashboard tab > Dashboard Settings tab. 2.
Registrations Group panel. This group will be displayed on the Dashboard. 3. Click OK the upper right corner. 4. Success window appears, click OK. You can now see the Group Summary on the Dashboard. • • If you enable this panel, you can see Group Summary panel in the Dashboard tab. If you want to disable Group Summary, uncheck the checkbox. Examples of practical usage of Dashboard I am an accountant.
Devices 4. The Devices menu supports all the device-related operations, discovery, firmware upgrades, file storage management, and configuration. This chapter gives you detailed information on the sub-menus under Devices tab that help you manage devices on the system. Configuration, File Storage and Firmware update menus are only available with Samsung devices. Samsung private MIB needs to be supported to use Configuration and File Storage (See "Samsung private MIB" on page 89).
4 5 Device List Shows a list of devices added to your SyncThru™ Admin 5 (See "Main Device List" on page 30). Device Information Shows the information of the device you selected from the Device List (See "Device information" on page 34). Devices Groups Grouping the devices will help you to manage the devices more effectively. The number next to group name stands for [the total number of devices / the number of devices in error status].
Automatic groups SyncThru™ Admin 5 provides two Automatic groups. You can expand the panel by clicking on the panel header. These groups are managed automatically by the system and you cannot change them. The following two groups are set as defaults: • Model groups : devices are categorized by model. • Consumables groups : devices are categorized by Color and Mono. Group Summary One of the basic concepts of SyncThru™ Admin 5 is monitoring.
• Display Devices from Subgroups : You can see this option just below the Device List. By default, this option is enabled, which means you can see all the devices including the subgroups’ members. If you do not want to see the devices from subgroups, you can uncheck the option. If you uncheck the option as shown below, the Device List displays a different total number of devices from the number in the group list because the current Device List displays only the members of the selected group.
TYPE SNMPv1 & SNMPv2 SETTINGS DESCRIPTION SWS Settings This is related to network connected devices. Some features of SyncThru™ Admin 5 use a HTTP connection, such as firmware upgrading. If SWS credential is enabled in device-side, you need to configure SWS settings in this Connection Settings. The options are as follows: • SWS Login ID • SWS Login Password SNMP Settings This is related to SNMPv1 or SNMPv2 compatible devices.
• • • • Print : You can print out the Device List by clicking the Print button above the list. - Print All Pages : You can print all the devices on the Device List. - Print This Page : You only print the devices on the page selected. Use the page navigation to select the page (See "Paging" on page 33). Selecting : There are four ways to select device(s) from the Device List. To select one device, click the row body or check the checkbox of the device you want to select.
• Filtering : You can use filtering to display the Device List based on the specified criteria. There are two ways to filter lists. The first way is to use the Show option ( ). Choose the option you want from the drop-down list. - The options are as follows: - All : Shows all devices. - New : Shows newly discovered devices only.
COLUMN Status OID DESCRIPTION 1.3.6.1.2.1.25.3.2.1.5 (hrDeviceStatus) • • MAC • • • • • unknown(1) ==> Normal status running(2) ==> Normal status warning(3) ==> Warning status testing(4) ==> Normal status down(5) ==> Error status 1.3.6.1.2.1.2.2.1.3 1.3.6.1.2.1.2.2.1.6 Network Name 1.3.6.1.2.1.1.5 (sysName) Location 1.3.6.1.2.1.1.6 (sysLocation) Serial Number 1.3.6.1.2.1.43.5.1.1.17 (prtGeneralSerialNumber) Toner 1.3.6.1.2.1.43.11 (prtMarkerSupplies) Percent left.
Modifying groups 1. Select a group you want to modify from Customized groups panel. 2. From the Group Configuration panel on the right, make your modifications. If you want to add functions, click the Add Function button. 3. Click Apply. Deleting groups 1. Select a group you want to delete from the Customized groups panel. 2. Click the 3. Click Delete. button on the bottom of the Customized groups panel. A window appears. The device(s) of the deleted group will be moved to Ungrouped.
Starting Discovery 1. From SyncThru™ Admin 5, click Devices menu > Discovery > Discovery Settings. 2. Configure discovery settings (See "Discovery methods" on page 37). 3. Click Start on the upper right. You can see the results in Discovery History. • • Broadcast discovery method is selected by default. You can choose the discovery methods according to the discovery strategy because discovery time and accuracy depends on the network environments and which discovery methods you enable.
For local devices • Local Devices : This method allows you to discover and manage devices that are directly connected to client machines on the network via USB connections. In order to discover locally connected devices, you need to enter credentials because administrator credentials are required to use WMI on the computers. Local device accounts and local device passwords are for this purpose. Enter the credentials of a domain user that has administrator privileges on the client computers.
Using template files You can save the settings you often use as a template to start discovery with later. To add a template: 1. From SyncThru™ Admin 5, click Devices menu > Discovery > Discovery Settings. 2. Specify the discovery method you want to use (See "Discovery methods" on page 37). 3. Click the Save as Template button. You can now use this template later. To use a template: 1. From SyncThru™ Admin 5, click Devices menu > Discovery > Discovery Settings. 2. Click the Load Template button.
Please see Settings menu > Settings > SyncThru Management > Database> History Data Management. This history part depends on History Data Management settings. For example, if you configure History Retention Times to Month, SyncThru™ Admin 5 will clean the history data every month. If you want to remove the history data with a specific date, you can use the Clean history before specified date option. History You can see all the accumulated history for discoveries in the History panel.
3. Configure the group settings and check Automatically add discovered device to this group. If you want to add more functions, click Add Function. 4. Click OK. 5. Go to Devices menu > Discovery > Discovery Settings. Specify the discovery settings and start the discovery. Please make sure that this grouping is done before discovery. Configuration overview SyncThru™ Admin 5 provides the ability to configure a device’s settings with SNMP protocol.
Device List Shows the device list. • 1 • • 2 Configuration Settings Last Configuration : This coulumn shows when the last configuration was done. Modify button : This button shows current settings for the specific device and allows you to change the settings. Save as Template button : This button exports current settings as a template of the specific device and uses it for configuring other devices. You can set configuration settings.
A CSV file includes device information while a template file does not. A template file has only configuration items for reuse. Using Template files You can save the configuration items as a template for reuse or as a backup. To add a template 1. From SyncThru™ Admin 5, click Devices menu > Configuration > Configuration Settings > Configuration Settings. 2. Select the items you want to configure from the Features, and click Add in the Options.
ITEM OPTION&DESCRIPTION General Host Name, Location and Contact refers to public MIB (RFC1213). If other vendors support RFC1213, you can configure these options via SyncThru™ Admin 5. Set the option and click Add. • Asset Number : Asset number can be used to manage a device as an asset. You can add any value for this option since its purpose is to help you manage the device. Type in the number you want to use as an asset number and click Add.
Print ITEM General OPTION&DESCRIPTION • • • • • • Color • Color Printing Enabled : You can set the default color mode for devices. Set the option and click Add. USB Direct Printing Enabled : This option is policy on USB direct printing usage. If you enable this option, a device will support USB direct printing. Set the option and click Add. Print Default Duplex : This option is to set duplex printing as a default option. If it’s set to Off, pages will be printed on only one side.
Fax ITEM General OPTION&DESCRIPTION • • • • • Sending • • • • • Receiving • • • • • • • Fax Enabled : You can set this option to allow people to use fax or not. If this option is enabled, the system will allow use of the fax device. If this option is disabled, the system will not allow use of the fax device or any fax function. Set the option and click Add. Fax Machine ID : You can set the fax machine’s ID to be used in the ‘from’ field of the TTI (Transmitting Terminal Identification).
Scan ITEM General OPTION&DESCRIPTION • • • • • Scanner Enabled : You can set the scanner device usage. If you enable this option, the system will allow use of a scanner device. If you disable this option, the system will not allow use of a scanner device or any scan function. Set the option and click Add. Scan Default Original Type : You can set the default value for original type feature on the scanner. Set the option and click Add.
E-mail ITEM SMTP Client OPTION&DESCRIPTION • • • • • • • • • • SMTP Server • • • • • • • • • • • • Address Book Scan to Email Default Original Type : You can set the default original type for the Scan to Email service. Set the option and click Add. Scan to Email Default Scan Resolution : You can set the default resolution in dots-per-inch (DPI) for the Scan to Email service. Set the option and click Add.
LDAP ITEM LDAP OPTION&DESCRIPTION • • • • • • • • • • • • LDAP Server Address : You can set the default LDAP server address. Set the option and click Add. LDAP Server Port Number : You can set the default LDAP server port number: 389 is set as a default. Set the option and click Add. LDAP Search Root Directory : You can set the default name of the search root directory for LDAP server. Set the option and click Add. LDAP Authentication Method : You can set LDAP client authentication usage.
ITEM IPP OPTION&DESCRIPTION • • • • • • • • • LPD • • Raw TCP/IP • • SLP • • • • SNMP Traps • IPP Enabled : You can set IPP printing usage. If you enable this option, the system will support IPP printing. Set the option and click Add. IPP Printer Name : You can set a user-friendly IPP printer name. You can configure this name with a part of the IPP Printer URI. Set the option and click Add. IPP Printer URI : You can set the URI of the IPP printer. Set the option and click Add.
Security FEATURE OPTION&DESCRIPTION Security • Printer Firmware Update Enabled : You can set this option for software update operation usage. If you enable this option, the system will support software/firmware update operations. If you disable this option, you cannot update any firmware to the device. Set the option and click Add. SWS • SWS Password Enabled : You can set username/password authentication for SWS usage.
Configuration History After starting the configuration, you may want to see the results without leaving your desk. From SyncThru™ Admin 5, click the Devices menu > Configuration > Configuration History. Configuration History provides you details about the configuration status. 1 History Shows accumulated history for discoveries (See "History" on page 40). 2 History Summary/ Configure Shows overall status of what you have started (See "History Summary/Configure" on page 40).
History Summary/ Configure The History Summary/ Configure panel displays the status of the configuration with a progress bar. In the History Summary/ Configure panel you can: • view the status of the configuration task, - view the number of configured devices, - view the number of failed devices, - view the number of properties, and - view the date.
Firmware overview SyncThru™ Admin 5 provides the functionality of remotely updating the firmware on Samsung devices. With this feature, you can easily manage devices. It will save you time from updating the devices one-by-one. Firmware Upgrade Settings Upgrading devices 1. From SyncThru™ Admin 5, click Devices menu > Firmware > Firmware Upgrade Settings. 2. Select the device(s) you want to update.
4. Click OK/Apply after checking the settings. If you want to start upgrading at a specified time, check Start Date/Time and configure the exact date and time. • • • • SyncThru™ Admin 5 uses http protocol for upgrading firmware for Samsung devices. If you click the OK button (not Apply button) after the final step of upgrading, the page will be automatically moved to Firmware Upgrade History. If the device is working with SSL, SyncThru™ Admin 5 can upgrade the firmware.
History list You can see the accumulated history for upgrading firmware in the History list. The latest task is located on the top of the list. You can see the date, schedule information, number of runs and status for each task. If you want to see it in detail, click a specific history on the list. Then you can see details in the History Summary/ Configure panel and Firmware Upgraded Device List panel.
File Storage overview SyncThru™Admin 5 provides the ability to manage files like fonts, forms, and macros in the devices with the File Storage function. Files that reside in the devices can be listed, added or deleted within SyncThru™ Admin 5. From SyncThru™ Admin 5, click the Devices menu > File Storage > File Storage Settings. File storage settings Managing a single device What you can do depends on how many devices are selected.
Download files from a device Sometimes you may need to copy a specific file from one device to another devices. Follow the below steps to download files from a device 1. From SyncThru™ Admin 5, click Devices menu > File Storage > File Storage Settings. 2. From the Device List, select the device from which you want to download files. 3. Click the Management button. A pop-up window appears displaying all the files that the selected device has.
Configure the file ID Follow the below steps to configure the file ID. You can only configure one file ID at a time: 1. From SyncThru™ Admin 5, click Devices menu > File Storage > File Storage Settings. 2. From the Add Files panel, click the button. The Select Files window appears displaying all the files stored in SyncThru™ Admin 5. 3. Select the file you want to change ID. 4. Click Set File ID button. The Set file id window appears. 5. Enter ID for the selected file. 6. Click OK/Apply.
History Summary The Summary panel displays the status of the file storage task with a progress bar. In the Summary panel, you can: • view the status of the file storage task, - number of devices, - number of failed devices, - number of files, and - date. • stop the file storage task by clicking the • pause or resume the file storage task by clicking the button. • modify the file storage task by clicking the button. button.
Analysis & Reports 5. This chapter explains the analysis and report functionality SyncThru™ Admin 5 provides. This chapter includes: • • • Overview Analysis Report Overview SyncThru™ Admin 5 provides reporting capabilities for devices. You can create, display and send reports on statuses, usage, alerts, consumables, assets and accounting information. The data is collected in a database that can be used to generate reports.
TYPE Asset Consum ables Alert DESCRIPTION Current Current Information Shows current assets list of devices. Historical Historical Information Shows changes of device accessories’ history including HDD, memory, finisher, and more. Types of optional accessories: • RAM • HDD • Output tray • Input tray • Fax • Finisher • Others Historical Toner Lifecycle Details Shows statistics for toner changing history including average time and counts.
Analysis Analysis is to provide useful information with simple options. You can quickly and easily get the analysis since SyncThru™ Admin 5 aggregates the analysis every time its database is updated. With the Analysis menu, you can: • see an analysis based on a device group (not for an individual device). • easily see different analyses by changing settings options, such as period. • • If you want to see an analysis for an individual device, refer to the Reports section (See "Report" on page 63).
Report settings Generating reports 1. From SyncThru™ Admin 5, click Analysis & Reports menu > Reports > Report Settings. You can see the Device List and Report Settings panels for advanced reporting. 2. Select the report type you want to generate from the Report Types. 3. Select the group and the devices for which you want to get the report. 4. Type in the Report Name and configure other settings: • Report Name: Type in the name for the report you are generating.
Please make sure that the SMTP Server is configured. SyncThru™ Admin 5 will use the SMTP server information in Settings menu > Settings > SyncThru Management > Email Settings (See "Email settings" on page 74). Report history After finishing the report settings, you can see the result in Report History. You can also check all the scheduled discoveries here. From SyncThru™ Admin 5, click Analysis & Reports menu > Reports > Reports History.
Report History Details You can see the history of reports SyncThru™ Admin 5 has generated in detail. In the Report History Details panel, you can: • see the generated report. • see the previously generated reports in case of periodical reports. • export the reports to a PDF or CSV file. Exporting reports If you are not comfortable with the web-based format, you can export the reports in PDF or CSV format. 1.
Consumables Forecast Details Device Availability Report Toner Life Cycle Details Analysis & Reports_ 67
Total Usage Report Analysis & Reports_ 68
Settings 6. This chapter explains the Settings menu where you can configure basic settings for SyncThru™ Admin 5. This chapter includes: • • • • Overview User Management SyncThru Management Device Management Overview There are three main categories in the Settings menu.
User Management • • SyncThru Management • • • • • • • Device Management • • • • • • • • • User Accounts : You can add/delete SyncThru™ Admin 5 user accounts and modify user roles (See "User Accounts" on page 70). User Roles : You can configure permissions for SyncThru™ Admin 5 users. You can define which users can use specific features (See "User Roles" on page 71). SyncThru Update : You can update SyncThru™ Admin 5, install/update/uninstall additional Plug-ins (See "SyncThru Update" on page 72).
Viewing user accounts From SyncThru™ Admin 5, click Settings menu > Settings > User Management > User Accounts. You can see all the user accounts stored in SyncThru™ Admin 5. The Account List shows the following information: • Type : Shows the user type, Local, Domain or LDAP • Account : Shows the user account. • Name : Shows the user’s name. • Email : Shows the user’s email address. • Roles : Shows what kind of role the account has. • Modify : Click to make role modifications.
Deleting user roles 1. From SyncThru™ Admin 5, click Settings menu > Settings > User Management > User Roles. 2. Select the role(s) you want to remove. 3. Click the button in the Role List. Please make sure that the Admin role cannot be deleted. Modifying user roles 1. From SyncThru™ Admin 5, click Settings menu > Settings > User Management > User Roles. 2. Select the user account you want to modify. 3. Click the Modify button in the Role List. The Modify Permission window appears.
HTTP Security You can configure SyncThru™ Admin 5 server settings including https connection and certification configuration. From SyncThru™ Admin 5, click Settings menu > Settings > SyncThru Management > HTTP Security. Configuring web server settings SyncThru™ Admin 5 is a web based management server. By default, it works with HTTP port, 8080. Or if your server works with HTTPS, it uses HTTPS port, 8081.
Email settings You can set email related settings. If you want to receive alert notifications or specified reports via email, you need to configure Email settings. Configuring SMTP server From SyncThru™ Admin 5, click Settings menu > Settings > SyncThru Management > Email Settings > SMTP server. Fill in the following fields: • SMTP Server : Type in your SMTP server address. • SMTP Port : Type in your SMTP server port number. We recommend using 25, a well-known port number.
History Data Management You can manage history data here. • History Retention Times : You can configure how long the collected data for History should be kept in the database. Options are Always, Month, Three months, Six months, Year. Always is set as a default. Select the option you want and click Apply for saving. • Clean history before specified date : You can clean all the data with this option.
Device Management Connection Settings You can configure various connection settings for communication between SyncThru™ Admin 5 and devices. Default Connection Setting • • • • SNMP Timeout : SNMP connection timeout SNMP Retry Count : number of retries when SNMP communication fails SWS Login ID : SWS login ID SWS Login Password : SWS login password Default SNMPv1/SNMPv2 Settings • • Read Community : The default read community name SyncThru™ Admin 5 uses.
New Devices(Time Period) A new device is a device that is discovered during the time period you set. You can identify newly added devices from the Devices List with this option. Available time period options are 1 day, 5 days,10 days,15 days,1 month and 1 year and Don’t mark new devices. Select Don’t mark new devices, if you don’t want to identify new device in the Devices List. Passive discovery device list You can see the devices SyncThru™ Admin 5 found with passive discovery methods.
Viewing Alert Notifications list After registering an alert notification, you can see the alerts notification in the Alert Notification Registrations panel’s list. Column details • Name : The configured name of the alert notification. • Creation Date : The date and time the alert notification created. • RSS : You can see the RSS information when you click it. You can receive this alert notification via RSS using this information.
Deleting firmware file(s) 1. From SyncThru™ Admin 5, click Settings menu > Settings > Device Management > Firmware Files. 2. Select the specific firmware file(s) you want to remove. 3. Click the button. Modifying firmware file 1. From SyncThru™ Admin 5, click Settings menu > Settings > Device Management > Firmware Files. 2. Select the specific firmware file you want to modify. 3. Click the button. You can modify Model Name and Comment, which may work as an identifier for the file.
Troubleshooting 7. This chapter gives helpful information for what to do if you face an error. • • Common errors Understanding error codes Common errors Cannot access SyncThru™ Admin 5 from a browser. User actions • • • Make sure that the URL and port number you type in the web browser are correct. Check if your browser is supported by SyncThru™ Admin 5 . Ask your administrator. Administrator actions • • - Check if SyncThru™ Admin 5 is running.
Unable to find locally connected devices Device is connected to the remote computer in the local network. However, local device discovery cannot find the device. Administrator actions • • • Check if the local device account and local device password configured on the started discovery are correct. This account should have administrator privileges on the remote computer in order to perform discovery.
Configuration History always says "Failed" • Make sure the followings: - Check if your devices supports Samsung Private MIBs. (All the items in Configuration have dependency with MIB information inside the device. Only Location, Contact, and Host Name are linked to public MIB, RFC1213. See "MIB reference" on page 89) - Check if your devices have SNMP Write Community name correctly. SNMP settings should be required because this Configuration uses SNMP SET command.
Detailed description of meanings The following tables are classified according to modules. [XXX] can be a model, group, or a host name. Common CODE SEVERITY 10003 Device [xxx] is not accessible Warning 10005 Group with name [xxx] already exists 10006 Device [xxx] is blocked REASON SOLUTION SyncThru™ Admin 5 cannot connect to the selected device. Please make sure of the following: Warning The group name you have typed is the same as one of the groups stored in the SyncThru™ Admin 5 ‘s database.
Device CODE 10010 Test print operation is not supported SEVERITY Warning REASON The selected device does not support this test printing functionality. SOLUTION Please check to see if your device firmware supports this test printing function. File storage CODE SEVERITY REASON SOLUTION 11001 Invalid file Warning The file you are trying to add is invalid. SyncThru™ Admin 5 File Storage supports only 4 types of files, PS Font, PS Form, PCL Font and PCL Macro.
CODE 12013 Task successfully initialized, but some properties were not loaded SEVERITY Severe REASON CSV file you have tried to upload has some incorrect data. SOLUTION Please check the configuration items in your CSV file. Device discovery CODE SEVERITY REASON SOLUTION 13001 Invalid CSV format Warning CSV file you have tried to upload has invalid data. Please check the items in your CSV file. 13007 No discovery settings selected Warning You did not configure any discovery method.
HTTP security CODE 17001 Cannot switch authentication on while no users are present in the system SEVERITY Warning REASON You cannot configure authentication because there is no user account. SOLUTION If you enable authentication, SyncThru™ Admin 5 requires a login ID and password when you open SyncThru™ Admin 5. Please make sure that SyncThru™ Admin 5 has a user account. 1 From SyncThru™ Admin 5, click Settings menu > Settings > User Management > User accounts > Account List. 2 Check the Account List.
Frequently Asked Questions 8. This chapter gives answers to frequently asked questions. This chapter includes: • FAQ FAQ How do I access SyncThru Web Admin Service after installing? From a web browser Type in one of the following addresses. • http://server_name.domain:port_number • http://ip_address:port_number • “server_name.domain” is the hostname of the SyncThru™ Admin 5 host machine. • “ip_address” is the IP address of the machine where SyncThru™ Admin 5 is installed.
What is the purpose of group management? Device groups make it easier to find the devices, check their statuses, and perform maintenance and other administrative operations. For example, if you create groups by your own physical location, you can monitor or manage them easily. A single device can belong to an unlimited number of the groups What is the SyncThru™ Admin 5 Plug-in and how can I use it? SyncThru™ Admin 5 Plug-ins can be installed to provide additional functions.
Data reference 9. This chapter includes: • • • MIB reference Data matrix Role reference MIB reference Generic support SyncThru™ Admin 5 uses SNMP queries to gather information from printers. How much information is displayed and what functionality is provided depends on the printer’s own ability to respond to SNMP queries. SyncThru™ Admin 5 supported devices Any printing and imaging device directly connected to the network that supports SNMP and the standard printer MIB (RFC 1759) is supported.
Collecting data from devices Data collection from devices is one of the most important jobs SyncThru™ Admin 5 should support because the purpose you use your SyncThru™ Admin 5 is to manage lots of devices. Devices have more than hundreds of properties and you cannot get all the properties real time. Therefore, SyncThru™ Admin 5 categorizes properties as follows: CATEGORY Identity DESCRIPTION • • Properties. 1 • • Properties. 2 • • Properties.
What does the....do? The following table explains each role: ROLE DESCRIPTION User (USER) A person or application that submits print jobs to the printer: typically viewed as the "end user" within the overall printing environment. Operator (OP) A person responsible for maintaining a device on a day-to-day basis, including such tasks as filling empty media trays, emptying full output trays, replacing toner cartridges, clearing simple paper jams, etc.
Security reference 10. This chapter explains features SyncThru™ Admin 5 provides for security. This chapter includes: • • • • SSL communication (HTTPS) User authentication SNMPv3 User credentials SSL communication (HTTPS) SSL (RFC5246) stands for Secure Sockets Layer. It is cryptographic protocol that provides secure communication on the network. If you enable SSL, all the data from your browser to SyncThru™ Admin 5 server is encrypted.
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Glossary • • The following glossary will help familiarize you with SyncThru™ Admin 5 by understanding the terminologies commonly used in this admin guide. The definitions of the below terms are mostly cited from: A) http://en.wikipedia.org and B) www.ietf.org/rfc.html. Account In SyncThru™ Admin 5, having an account means you have the right to access the device or system. Console Console is the device’s LCD display. CSV Comma Separated Values (CSV) is a type of file format.
IPP Internet Printing Protocol (IPP) defines a standard protocol for printing as well as managing print jobs, media size, resolution, and so forth. IPP can be used locally or over the Internet to hundreds of printers, and also supports access control, authentication, and encryption, making it a much more capable and secure printing solution than older ones. LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for querying and modifying directory services running over TCP/IP.
RSS Really Simple Syndication (RSS 2.0) is a family of Web feed formats used to publish frequently updated works—such as blog entries, news headlines, audio, and video—in a standardized format. RSS feeds can be read using software called an "RSS reader", "feed reader", or "aggregator", which can be web-based or desktop-based. A standardized XML file format allows the information to be published once and viewed by many different programs.
UDP User Datagram Protocol (UDP) is one of the core members of the Internet Protocol Suite, the set of network protocols used for the Internet. With UDP, computer applications can send messages, sometimes known as datagrams, to other hosts on an Internet Protocol (IP) network without requiring prior communications to set up special transmission channels or data paths. UDP is sometimes called the Universal Datagram Protocol.
Index A file storage download 58 file ID 59 history 59 multiple devices 58 add files 58 overview 57 related settings 60 settings 57 add files 58 deleting files 58 usage example 60 active task 12 alerts 77 modifying 77 notification 77 registering 77 viewing list 77 analysis and report analysis 63 analysis and report categories 61 report 63 report exporting 66 generating 64 history 65 periodical reports 66 samples 66, 64 C firmware overview 54 related settings 56 upgrade history 55, 54 G R roles 7
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