iDCS KEYSET USER GUIDE SAMSUNG iDCS 16 SYSTEMS March 2005 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW ............................2–8 ASSEMBLING YOUR KEYSET ..................................9 ADDING AN iDCS 14B KEY STRIP ......................10 DIALING FEATURES Speed Dialing ....................................................................................23 Programming Personal Speed Dial Numbers ............................23–24 One Touch Speed Dialing ...............................
Set Answer Mode (Intercom) ............................................................38 Automatic Hold ..................................................................................38 Headset Operation ............................................................................38 Hot Keypad ........................................................................................39 Key Confirmation Tone ......................................................................39 Rejoining a Page ...........
THINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys. This means they can be programmed for a specific function on your keyset and that same button can be something different on another keyset. See the system manager to get your most frequently used features assigned to your programmable keys.
Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. Some simple rules to remember: • • • • Any steady LED indicates the line or feature is in use. A fast flashing green LED indicates a new call ringing in. A slow flashing green or red LED indicates a call is on hold. A slow flashing amber LED indicates a recall to your keyset.
iDCS 28D KEYSET iDCS 18D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SOFT KEYS Used to activate features via the display. iDCS 18D iDCS 28D Scroll Scroll Call 1 Call 2 Message SCROLL KEY Used to scroll through displays.
iDCS 8D KEYSET iDCS 14B STRIP 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SCROLL KEY Used to scroll through displays. 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features. iDCS 8D Scroll SOFT KEYS Used to activate features via the display.
ASSEMBLING YOUR KEYSET ADDING AN iDCS 14 BUTTON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. • Plug the handset cord into the jack marked with the • Route the handset cord out the RIGHT side of the keyset as you look at it face down. • • • • Reattach the base pedestal.
RECALL DIAL TONE OUTSIDE CALLS Press the NEW button to disconnect your existing call, wait for dial tone and then make a new call on the same line. MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code.
BUSY STATION CALLBACK INTERCOM CALLS When you call another station and receive a busy signal: CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. NOTES: 1.
CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
• If you do not answer this recall within a pre-programmed period of time, it will go to the system operator. CONSULTATION HOLD When you are talking on an outside line and it is necessary to consult with another extension: • • • • Press the TRANSFER key; you will receive transfer dial tone. Your call is placed on transfer hold. Dial the extension number. Consult with the internal party. Press TRANSFER to return to the outside party or hang up to transfer the call.
• • While on a call, press the VT key and dial the mailbox number. Hang up when dialing is completed. FORWARDING CALLS CALL WAITING If an outside call has been camped-on to your phone or another station has camped-on to you: • • • Your keyset will ring and the call that is waiting for you (camped-on) will flash green. Press the flashing button to answer; your other call will go on hold automatically if your station has the Automatic Hold feature set.
FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: To forward your phone when you activate DND. • • Dial 604. Receive confirmation tone and hang up. • • Dial 607 plus the extension number or group number. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
• • • • DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–799 or from your personal list of numbers 00–49: • • • With the handset on-hook, press the MEMORY key or dial 16. Dial the desired speed dial number. The telephone number is automatically dialed for you. • • • NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
SAVE NUMBER WITH REDIAL PULSE TO TONE CHANGEOVER To save the number you just dialed for later use, press the SNR key before hanging up. When making an outside call on a dial pulse line, press #. All digits dialed after the # with be sent as tones. To redial this saved number at any time, press the SNR key or dial 17. The same line will be selected for you. NOTES: 1. If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. 2.
MEET ME PAGE PAGING AND MESSAGING • • • • • • • MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 0, 1, 2, 3 or 4. After the attention tone, make your announcement. CALL PARK AND PAGE NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number.
SETTING A MESSAGE INDICATION PROGRAMMED MESSAGES When you are calling another station and no one answers or you receive a busy signal, you can leave a message indication: When you will be away from your phone for any length of time, you can leave a programmed station message. Display stations calling you will see this message and be informed of your status or follow your instructions. • • Press the MESSAGE key or dial 43 and receive confirmation tone. Hang up.
APPOINTMENT REMINDER/ALARM CLOCK CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. This feature works like an alarm clock.
CALLING THE DOOR PHONE/ROOM MONITOR ACCOUNT CODES When equipped with optional equipment, your system will allow calls to be charged to a specific account: You may call the door phone and listen to what may be happening outside or in another room. • • • Dial the extension number of the door phone. You will be connected to the door phone and you can listen or have a conversation. If an electric door lock release is installed, dial 13 to unlock the door.
• OFF-HOOK VOICE ANNOUNCE Keysets may receive a voice announcement while on another call. The calling station must have an OHVA key. When you are in DND, you cannot receive OHVA calls. The OHVA feature will work with intercom and transferred calls. Press the IN/OUT key again to exit the group and turn the light off. Repeat as necessary. If you do not have an IN/OUT key: • Dial 53 plus the group number. Repeat as necessary plus 0 to exit the group or 1 to enter the group.
CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME (Answer Machine Emulation) feature to enable password protection. This will prevent unauthorized people from listening to your messages being left. The passcode is the same as your station passcode. This feature only applies if there is a Samsung Voice Mail card installed in the system and your keyset has a programmed AME key. See the Keyset User Features in the SVM/SVMi E-Series section.
HOT KEYPAD On your phone system your keyset’s keypad can be made “live” or “hot” so that it is not necessary to lift the handset or press the SPEAKER key before you begin dialing. Calls can be made and features activated by simply dialing the C.O. line number, trunk group access code, intercom number or feature access code. To activate this feature: • • • With the handset on-hook, press TRANSFER and then dial 110. Dial 31 to turn the Hot Keypad on or 30 to turn it off.
DIAL BY DIRECTORY AUTO TIMER Each station or speed dial number can have an associated directory name. A station or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds. Display keyset users may have the timer automatically start when they answer incoming calls or after a short delay on an outgoing call. • • • • • Press the DIR key (DIRECTORY).
COUNT 1 2 3 4 5 STATION NAMES DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 You can assign an 11 character name to your keyset. This allows other display keyset users to call you using the directory dial feature. DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V 4 8 DIAL 9 W X Y Z 9 DIAL 4 : = [ ] 4 To program a station name: • • • Press TRANSFER and then dial 104.
LCR WITH CLEAR When you are making an outside call using LCR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number. You do not need to redial 9 to reaccess LCR. CALLER ID WHAT IS CALLER ID? Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone.
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the iDCS system required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features require optional software and/or hardware. Please see your service and installation company for details. SELECTING YOUR CALLER ID DISPLAY You can decide if you want to see the Caller ID name or Caller ID number in the display.
• • Dial the trunk number. You may now answer the call by pressing the ANS key, OR You may use NND to view more information about this call, OR You can return to the idle condition by pressing IGNORE. SVM/SVMi E-Series NOTES: 1. If you are on an intercom call or you have Automatic Hold turned off, you must finish the existing call or place it on hold before inquiring. 2. If you inquire about an outgoing call, you will receive a [call no longer available] display.
ACCESSING YOUR MAILBOX SVM/SVMi E-Series Subscriber Services Menu [Also known as Subscriber Services Menu] Inside Callers [Subscriber logging in from their Desk] • • Dial the SVM/SVMi E-Series access number or press the key assigned to ring SVM/SVMi E-Series [VMMSG]. Enter your personal password when prompted (the default password is 0000).
GETTING STARTED Using your new SVM/SVMi E-Series Subscriber Services is as simple as following a few simple spoken instructions. First time users should read this section as a tutorial. You should start with the following steps: • Access your Subscriber Services Menu - You already know how to do this. From the Subscriber Services Menu: • • • • • Record a Primary/No-Answer Personal Greeting. Dial [5][1]. Record a Mailbox Greeting. Dial [5][7]. Change your access code (Password). Dial [#][7][1].
4 EXIT TO AUTO ATTENDANT # PERSONAL SERVICES 99 There are two levels of speed during playback. Dialing this code will toggle between the two speeds. 0 1 or 3 1 Play / replay the message you just heard. 11 Play the previous message. 2 Save the message you just heard and listen to the next message. 3 Delete the message you just heard and listen to the next message. 4 Reply to the message.
b) Record your message at the tone. After recording the message, you will hear the Send Menu with the following functions: 1 2 3 4 5 6 # Review Continue Recording Discard and Re-Record Set Message Attributes (Delivery Options) Schedule Future Delivery Save and Send then Send a Copy to Someone Else Save and Send the Recording Note: ALL Access Manager options MUST be individually allowed by the System Administrator for each Subscriber.
7 Night Intercept you are scheduled available. If this is the only Personal Greeting you record, it will play for all call coverage conditions. This feature is dependent on your weekly availability schedule, which is entered in 'Personal Services' [#][3] (if allowed by the Administrator).
Example: “Hi, this is John Smith. I'm sorry, but I am not available to speak with you at this time. If someone else can help you, please enter the extension number now. Or, to leave me a message, press 1.” 6 To hear your message at the remote location when the SVM/SVMi ESeries calls you, after you pick up the telephone and answer you will be instructed that there is a message and to enter your password. Simply enter your password and you will now be logged in.
4 Undelivered Retrieval Q When this function is activated, the SVM/SVMi E-Series will allow you to recall any messages you have sent that have NOT yet been picked up by the recipient. From the Subscriber Services Menu press [6] for Mailbox Administration. Q Press [9] for Broadcast Messages. Q From the Subscriber Services Menu press [6] for Mailbox Administration. Q Press [4] for Undelivered Messages.
7 Personal Administration 4 This area is used during the initial set up of your Subscriber Settings (see next section). Use this option to drastically reduce the number of prompts played in the subscriber interface (mailbox prompts). Change this setting only if you are very familiar with the user operation of the SVM/SVMi E-Series. PERSONAL ADMINISTRATION SETTINGS Note: Remember if you know what digits to press, you can enter them at any time you do not have to wait to be prompted.
Q Press [4] to immediately disconnect your station. The caller continues to leave a message normally. SHORTCUTS Q Pick up the handset and monitor privately. Calling Q Press ANS / RLS to answer the call (using the handset or speaker). Calling a station that is busy or does not answer you can press [#] to immediately send the call to the called parties mailbox. AME Password If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your station password to listen to messages being left.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________
