INSTALL GUIDE HG43EJ670U HG49EJ670U HG55EJ670U Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No.
Before Reading This Install Guide This TV B2B (Business to Business) model is designed for hotels or the other hospitality businesses, supports a variety of special functions, and lets you limit some user (guest) controls. Figures and illustrations in this Install Guide are provided for reference only and may differ from the actual product appearance. Product design and specifications may change without notice. Operational Modes This TV has two modes: Interactive and Standalone mode.
Warning! Important Safety Instructions Please read the Safety Instructions before using your TV. CAUTION Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. RISK OF ELECTRIC SHOCK. DO NOT OPEN. CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL. AC voltage: Rated voltage marked with this symbol is AC voltage.
•• Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage designation of the DC adaptor corresponds to the local electrical supply. •• Never insert anything metallic into the open parts of this apparatus. This may cause a danger of electric shock. •• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus. •• Be sure to plug in the power cord until it is firmly seated.
Contents Before Reading This Install Guide ----------------------------------------------------------------------------- 2 Warning! Important Safety Instructions ----------------------------------------------------------------------------- 3 Assembling the swivel ----------------------------------------------------------------------------- 9 Installing the LED TV Stand ----------------------------------------------------------------------------- 10 Installing the wall mount kit -----------------
08 Setting the Hotel Option Menus Hotel Option menu items ----------------------------------------------------------------------------- 27 Welcome Message ----------------------------------------------------------------------------- 34 Hotel Logo ----------------------------------------------------------------------------- 34 USB Cloning ----------------------------------------------------------------------------- 35 Settings Cloned in the Hotel Menu -----------------------------------------------
01 What's in the Box? Make sure the following items are included with your TV. If any items are missing, contact your dealer. Remote Control Batteries (AAA x 2) Power Cord Data Cable (depending on the model) Warranty Card / Quick Setup Guide / Regulatory Guide Hotel Mount Kit Cable Guide CI Card Adapter Wall Mount Adapter (x 4) •• The items’ colours and shapes may vary depending on the models. •• Cables not included can be purchased separately.
Correct Disposal of This Product (Waste Electrical & Electronic Equipment) (Applicable in countries with separate collection systems) This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life.
02 TV Installation Assembling the swivel WARNING: If you configure the TV to swivel, you must attach it securely to the floor, a desk, a dresser top, etc. as described in the installation instructions. The LED TVs have swivel stands. You can configure these stands so that the TVs swivel 20 degrees left and right, 60 degrees left and right, or 90 degrees left and right using the BRACKET HOLDER SWIVEL. * The product ships with its stand's swivel angle set to 20°.
Installing the LED TV Stand Assembling the Stand and Components When installing the stand, use the provided components and parts. B A Stand Guide Stand 1 C BN96-32380B x 4 (M4 x L14) D BN96-36261A x 4 (M4 x L14) Screws 2 x4 (M4 x L14) •• Place a soft cloth over the table to protect the TV, and then place the TV so that its screen faces down toward the table surface. •• Insert the Stand Guide into the slot on the bottom of the TV. •• Slide and assemble it to the end line in the direction of arrow.
Assembling the Hotel Mount Kit A B Short Bolt x 2 C Long Bolt x 2 A or D Washer x 2 Nut x 2 B C D [[ Affix the stand to a flat surface such as a dresser top, desk top, or entertainment centre as shown. WARNING: To prevent injury, you must attach this TV securely to the floor, a table, a dresser top, etc. with the Hotel Mount Kit as described in these instructions.
Installing the wall mount kit You can mount the TV on the wall using a wall mount kit (sold separately). Wall mount Adapter Wall mount bracket TV C Wall mount Adapter Wall mount bracket TV C •• The Product shape may differ depending on the model. The wall mount kit (sold separately) allows you to mount the TV on a wall. For detailed information on installing the wall mount, see the instructions provided with the wall mount. Contact a technician for assistance when installing the wall mount bracket.
Wall Mount Kit Specifications (VESA) Install your wall mount on a solid wall perpendicular to the floor. If you are attaching the wall mount to building materials other than plaster board, contact your nearest dealer. If installed on a ceiling or slanted wall, the TV may fall and cause severe personal injury. •• The wall mount kit is not supplied, but sold separately. •• NOTE –– Standard dimensions for wall mount kits are shown in the table below.
Providing proper ventilation for your TV When you install your TV, maintain a distance of at least 4 inches (10 cm) between the TV and other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature. When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only.
03 The Remote Control About the Buttons on the Remote Control •• The images, buttons, and functions of the remote control may differ depending on the model. •• The remote control has Braille points on the Power, Channel, Volume, and Select buttons and can be used by visually impaired persons. Displays and selects the available video sources. Turns the TV on and off. Gives direct access to channels. Alternately selects Teletext mode, Full > Double > Mix > Off.
Installing batteries into the remote control Match the polarity of the batteries to the symbols in the battery compartment. •• Use the remote control within 7 m of the TV. •• Bright light may affect the performance of the remote control. Avoid using near bright fluorescent lights or neon signs. •• The colour and shape of the remote may vary depending on the model.
04 Initial Setup When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV's basic settings to suit your viewing environment. If you already completed the Initial Setup, run the Initial Setup again using the following menu. •• Hotel Option (MUTE > 1 > 1 > 9 > SelectE) > System > TV Reset If you select TV Reset, the TV resets all values to their factory defaults.
Previous 2 Next 3 Scanning Channel •• After channel sanning is completed, select Next or press the right directional button on the remote control. •• When the RF cable is not connected, this step is skipped. Scan Channels Scanning for channels... 6 Digital - TV - Radio - Data/Other Analogue Stop Previous 2 Next 3 Clock Settings 7 Set the correct time by applying daylight saving time (if required) and setting your local time zone.
05 The Connection Panel BACK OF TELEVISION ➀ ➄ ➁ ➅ ➂ ➃ •• Whenever you connect an external device to your TV, make sure that power on the TV and the device is turned off. •• When connecting an external device, match the colour of the connection terminal to the cable. ① USB (5V 0.5A), USB (HDD 5V 1A) –– Connector for software upgrades and Media Play, etc. –– Service connection. ② DIGITAL AUDIO OUT (OPTICAL) Connects to a Digital Audio component.
④ ANT IN (SATELLITE), (AIR/CABLE) –– To view television channels correctly, the TV must receive a signal from one of the following sources: –– An outdoor antenna / A cable television system / A satellite receiver ⑤ DATA –– Used to support data communication between the TV and the SBB or STB. –– Connects using RJ-12 TV type plugs. ⑥ RJP Connect this jack to the jack on the optional RJP (Remote Jack Pack). This will allow you to connect external devices (Camcoder, PC, DVD players etc.) easily.
06 Connections Connecting the TV to an SBB or STB TV Rear Panel STB (SBB) ETH MODEM Data Cable Connect the DATA jack of the TV to the ETH MODEM jack of the STB (SBB) with the Data cable. •• The ETH MODEM jack name that you connect the Data Cable to may differ depending on the SBB or STB type. •• The remote control IR signal need to meet the following specification to use IR pass through function. IR signal reciever specification –– Band pass filter centre frequency: 37.
Connecting the RJP (Remote Jack Pack) Connect the input jacks on the TV to the RJP. The RJP lets guests connect audio and video sources to the TV. RJP Rear USB HDMI S-VIDEO RCA AUDIO/PC RS/232 2 RS-232 Data Cable 1 HDMI cable TV Rear Panel •• The rear panel may differ depending on the model. 1 Connect the HDMI port of the TV to the HDMI port of the RJP. 2 Connect the RJP port of the TV to the RS/232 port of the RJP. –– This Samsung TV is compatible with the TeleAdapt TA-7610 RJP only.
•• RJP (Remote Jack Pack): The RJP is a hardware module that has various audio and video inputs (PC and HDMI) and corresponding outputs. The corresponding outputs are connected from the RJP to the TV. The RJP communicates with the TV via RS232. The RJP communicates with the TV by sending messages regarding active or inactive sources. –– A group of Hotel Option menu items let you assign numbered priorities to the jacks of the RJP. 1 is the highest priority and 2 is the lowest.
07 Using a TV Viewing Card (“CI or CI+ Card”) Watches paid channels by inserting your TV viewing card into the COMMON INTERFACE slot. –– The 2 CI card slots may not be supported depending on the model. –– Turn the TV off to connect or disconnect a “CI or CI+ Card”. –– The TV Viewing Card (“CI or CI+ Card”) may not supported depending on the model.
Using the “CI or CI+ Card” To watch paid channels, the “CI or CI+ CARD” must be inserted. •• Samsung TV follow up CI+ 1.4 standard. When TV product display the pop-up message, it may happen due to CI+ 1.4 Version inconsistency. If you have a problem, please contact Samsung Call Centre. –– Your Samsung TV conforms to the CI+ 1.4 standards. –– Where a CI+ Common Interface module is incompatible with this device then please remove the module and contact the CI+ operator for assistance.
08 Setting the Hotel Option Menus To access the Hotel Option menus, press MUTE > 1 > 1 > 9 > SelectE buttons on your remote control. To control the TV functions in the Hotel Option menu, the TV has two modes, the Standalone mode and the Interactive mode. The menu items that differ between the modes are listed below. All other items appear in both modes.
Hotel Option menu items To enter this menu, press the MUTE > 1 > 1 > 9 > SelectE buttons on the remote control in order. To exit from this menu, turn off (or turn off and unplug the power cable if you have changed SI vendor) the TV, and then turn on again. Any changes you made are saved. •• The menu items may not be supported depending on the models. Hotel Option menu Item Description Hospitality Mode Select Hospitality Mode. •• Interactive: TV works with an SI STB or SBB.
Hotel Option menu Item Description Channel Setup Gives you direct, immediate access to some of the channel menu functions on the Broadcasting menu such as Auto Tuning, Audio Options, etc. Channel Editor Lets you edit the channels stored in the TV's memory. •• Change the channel numbers and names, manage genre and language groups and delete channels. •• Apply the Screen Off to channels you select. The Screen Off blanks out the video from a channel and outputs only audio.
Hotel Option menu Item Subtitle Auto On This function turns the function on or off that automatically turns on the subtitles in a specific country. This function is supported for the TVs that are ready to receive DVB broadcasts that is heading to Europe. This function is related to France’s subtitle specification. The rest of the subtitle functions available according to the country specifications regardless of Subtitle Auto On function.
Hotel Option menu Item Remote Jack Pack External Source HDMI Option Select which HDMI source of the TV is connected to the RJP jack. (HDMI1/HDMI2/ HDMI3) HDMI Music Mode Allows music output from an mp3/audio player connected to an HDMI input source. When set to on, you can hear sound from the player through an HDMI input of the RJP whether there is a video signal or not. •• This option is only compatible with the Guest link RJP.
Hotel Option menu Item Cloning Clone TV to USB Clone the current TV options to a USB memory device. Clone USB to TV Clone the saved TV options on a USB memory device to the TV. Setting Auto Initialize If you set Setting Auto Initialize to On, the TV menu items are restored again to their values cloned initially when the TV turns off and then on. System Manager Security DRM Description Gives you direct and immediate access to System Manager menu such as such as Time, Language, Change PIN, etc.
Hotel Option menu Item Self Diagnosis for TV Enter Self Diagnosis Menu. •• Start Picture Test: Use this test when you experience a problem with your TV's picture. •• Start Sound Test: Use this test when you experience a problem with your TV's sound. •• Signal Information: Show digital broadcasting signal information. •• Reset: Restore all TV settings, excluding network settings, to the factory defaults. Self Diagnosis for HTV Lets you check the communication with the SI STB or SBB.
Hotel Option menu Item Description REACH RF Mode Turn on or off the REACH RF Mode. When set to on, the TV can operate with the REACH Server (Modulator) through the RF cable. REACH Channel This is a DTV cable channel PTC number for receiving REACH data when the REACH RF Mode set to on. The value must be same as the value set on the REACH Server (Modulator). Group ID You can set the TV's group ID to manage TVs in groups on the REACH Server (Modulator).
Welcome Message Hotel Option (MUTE > 1 > 1 > 9 > SelectE) > Logo/Message > Welcome Message Welcome Message function displays a custom message on the TV every time it is turned on. •• Set Welcome Message to on to display the message when the TV is powered on. •• You can make the welcome message and edit it. •• You can edit the welcome message by using on screen keyboard in the Edit Welcome Message (Hotel Option > Logo/Message > Edit Welcome Message).
Logo Download Hotel Option (MUTE > 1 > 1 > 9 > SelectE) > Logo/Message > Hospitality Logo DL This option lets you download the logo image to the TV’s memory from a USB device. •• The wait message appears while the image is being copied to the TV. •• The completed message appears when the copy operation finishes successfully. •• The failed message appears if the copy operation was unsuccessful. •• No USB appears if no USB device is connected.
Cloning USB to TV: Copies menu settings and channel data in a USB device to a TV Shortcut: Turn the TV off, insert the USB device, turn the TV on, and then press the SelectE button on the remote control for 5 seconds. To clone data to the TV using the Hotel menu, follow these steps: 1. Turn the TV off. 2. Insert the USB drive into the USB port on the rear of the TV. 3. Turn the TV on. 4. Enter the Hotel Option menu by pressing buttons in order. (MUTE > 1 > 1 > 9 > SelectE) 5.
Settings Cloned in the Hotel Menu •• The menu items may not be supported depending on the models.
Menu Item Remote Jack Pack External Source Eco Solution Logo / Message Cloning DRM Cloned or not HDMI1 / HDMI2 / HDMI3 Yes HDMI Music Mode ON / OFF Yes USB Pop-up Screen Default / Automatic / Disable Yes External Source Banner ON / OFF Yes Auto Source ON / OFF Yes Anynet+Return Source Power On Src / Last Source / Each model source list (TV, HDMI1, HDMI2, etc.
Menu Item System Home Menu REACH Solution Room Number Sub Item Self Diagnosis for TV ― Self Diagnosis for HTV STB SI Vendor Setting Si Name Sucess / Failure RTC Sucess / Failure Cloned or not No No Software Update ― No Sound Bar Out ON / OFF Yes Contact Samsung ― No Standby LED ON / OFF Yes Boot Logo ON / OFF Yes TV Reset ― No Home Menu Display ON / OFF Yes Home Menu Editor ― Yes Home Menu Auto Start ON / OFF Yes REACH RF Mode ON / OFF Yes REACH Channel *** Yes
Setting Auto Initialise Hotel Option (MUTE > 1 > 1 > 9 > SelectE) > Cloning > Setting Auto Initialize When you clone settings from one TV to another, you clone both the guest side menu and hotel side menu settings: Picture, Sound, Channel, and Hotel Option menu. This lets you set nearly all of the menu values on your hospitality TVs to the same, standard settings.
Menu Item R-Gain G-Gain 2 Point B-Gain R-Offset G-Offset White Balance B-Offset 20 Point Interval 20 Point Settings Red Green Picture Expert Settings Blue Gamma HLG ST.2084 BT.
Menu Item Broadcasting Expert Settings Teletext Language Settings Audio Options Teletext Language Primary Teletext Language Secondary Teletext Language Primary Audio Language Secondary Audio Language Clock Mode Time Clock System Manager Auto Protection Time Anynet+ (HDMI-CEC) Game Mode General HDMI UHD Color HDMI Black Level Input Device Manager Keyboard Language Keyboard type Ambient Light Detection Minimum Backlight Eco Solution Energy Saving Mode Motion Lighting Auto Power Off Audio Descrip
Updating the TV’s Software DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after completing the software update. Video and audio settings will be reset to their defaults after a software update. We recommend you clone the TV's settings so that you can easily reset them after the upgrade. •• For more information about the USB cloning function, refer to page 35. Updating through a USB device To update the TV's software, follow these steps: 1.
09 Using a Multi Code Remocon A Multi Code Remocon is a special remote which is designed to control multiple TVs. This function is useful where there is more than one TV in a location. You can control up to 10 TVs with a different ID code of each remote with no conflicts between the TVs. ID numbers are displayed on each TV's OSD. The Initial ID code for each TV is 0. •• You can set and reset the ID code in analogue TV mode or PC mode. (Not available in DTV mode.
10 Setting the Soundbar Samsung Soundbar (AirTrack) and Hospitality TVs in 2018 •• Samsung Soundbar (AirTrack) and hospitality TVs support the HDMI ARC feature If you connect a compatible Samsung Soundbar (AirTrack) to a compatible Samsung hospitality TV using a single HDMI cable, guests can listen to the TV's sound through the Soundbar (AirTrack). •• Sound bar Out in Hotel Option menu makes you control to where the TV sound is outputted when the TV is turned on.
11 Editing Channels Channel Bank Editor (Smoovie TV Only) Channel Bank Editor in conjunction with the SMOOVIE remote lets you control the channels guests have access to. Channel Bank Editor provides three Banks of channels and lets you select which channels will be available from each bank. SMOOVIE remotes have installable Bank Cards which correspond to the channel banks in the Channel Bank Editor. The remotes only allow access to channels in the channel bank that correspond to the installed card.
Smoovie Set Up Sequence 1. Complete the Initial Setup. 2. The TV displays the Hotel Option menu. –– If the Initial Setup is already done, enter the Hotel Option menu. (MUTE > 1 > 1 > 9 > SelectE) 3. Select the channel type. (Power On > Power On Channel Type) –– ATV or ADTV for Aerial –– CATV or CDTV for cable 4. Select Smoovie in the SI Vendor menu. 5. Select Channel Setup (Channel > Channel Setup). 6. Select Terrestrial or Cable to auto tune. 7.
Editing the Channel Number Change the channel number of a channel you select. To change a channel number, follow these steps: 1. Select a channel on the Channel Edit screen. 2. Use the directional buttons on the remote control, move the focus to Edit Channel Number, and SelectE button. 3. Use the up or down directional buttons on the remote control to change the channel number. 4. Select OK when done, and then press the SelectE button on the remote contorl.
Assigning the Channel Number to the external device The external device source of the TV are displayed in the last page of the Channel Editor menu as shown below. > 1. Select a external device source on the Channel Edit screen. 2. Use the directional buttons on the remote control, move the focus to Edit Channel Number, and SelectE button. 3. Use the up or down directional buttons on the remote control to assign the channel number. 4.
12 Anti-theft Kensington Lock The Kensington Lock is a device you can use to physically fix a TV to a location when you use it in a public place. The appearance and locking method may differ from the illustration at right, depending on the manufacturer. Refer to the manual provided with the Kensington Lock for additional information on proper use. •• The Kensington Lock slot is only available on the HG43EJ670U model. The Kensington Lock is not supplied by Samsung.
13 Specifications and Other Information Specifications Model Name HG43EJ670U HG49EJ670U Display Resolution 3840 x 2160 3840 x 2160 43 inches (108 cm) 49 inches (123 cm) 20 W 20 W 20° / 60° / 90° 20° / 60° / 90° Screen Size (Diagonal) Sound (Output) Stand Swivel (Left / Right) Dimensions (W x H x D) Body With stand Weight Without Stand With Stand 970.2 x 563.2 x 58.8 mm 1102.8 x 637.8 x 59.7 mm 970.2 x 618.1 x 226.5 mm 1102.8 x 691.8 x 226.5 mm 9.6 kg 13.2 kg 12.7 kg 16.
Environmental Considerations Operating Temperature Operating Humidity Storage Temperature Storage Humidity 10°C to 40°C (50°F to 104°F) 10% to 80%, non-condensing -20°C to 45°C (-4°F to 113°F) 5% to 95%, non-condensing Notes •• The design and specifications are subject to change without prior notice. •• For information about the power supply, and more information about power consumption, refer to the label-rating attached to the product. •• You can see the label-rating attached to the back of the TV.
Supported Resolutions for UHD Input Signals •• Resolution: 3840 x 2160p, 4096 x 2160p –– An HDMI connection with HDMI UHD Color set to Off supports up to UHD 50P/60P 4:2:0 input signals, while an HDMI connection with HDMI UHD Color set to On supports up to UHD 50P/60P 4:4:4 and 4:2:2 input signals.
Mode Resolution Display format Horizontal frequency (KHz) Vertical frequency (Hz) Clock frequency (MHz) CEA-861 720(1440) x 576i 720(1440) x 480i 720 x 576 720 x 480 1280 x 720 1280 x 720 1920 x 1080i 1920 x 1080i 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 1920 x 1080 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 3840 x 2160 4096 x 2160 4096 x 2160 4096 x 2160 4096 x 2160 4096 x 2160 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz 50 Hz 60 Hz 24 Hz 25 Hz 30 Hz 50 Hz 60 Hz 24 Hz 25 Hz 30 Hz 50 Hz 60 Hz 24
Dimensions Front view / Side view The displayed image may differ from your TV, depending on the model. •• 43˝ (Unit: mm) 58.8 970.2 943.2 531.4 563.2 618.1 226.5 556.5 •• 49˝ (Unit: mm) 59.7 1102.8 1075.8 606.0 637.8 691.8 226.5 556.
•• 55˝ (Unit: mm) 59.2 1238.6 1211.6 682.4 714.2 768.4 226.5 556.5 Jack panel detail / Rear view Detailed dimensions can be checked at Displaysolutions.samsung.com.
Base Stand detail The displayed image may differ from your TV, depending on the model. •• 43˝ (Unit: mm) 70.0 135.0 R9.5 R3.75 152.0 556.5 199.1 226.5 •• 49˝-55˝ (Unit: mm) 70.0 135.0 R9.5 R3.75 152.0 556.5 218.4 226.5 •• NOTE: All drawings are not necessarily to scale. Some dimensions are subject to change without prior notice. Refer to the dimensions prior to performing installation of your TV. Not responsible for typographical or printed errors.
Licences Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. THIS PRODUCT IS SOLD WITH A LIMITED LICENCE AND IS AUTHORISED TO BE USED ONLY IN CONNECTION WITH HEVC CONTENT THAT MEETS EACH OF THE THREE FOLLOWING QUALIFICATIONS: (1) HEVC CONTENT ONLY FOR PERSONAL USE; (2) HEVC CONTENT THAT IS NOT OFFERED FOR SALE; AND (3) HEVC CONTENT THAT IS CREATED BY THE OWNER OF THE PRODUCT.
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