FULL MANUAL HW-Q910B / HW-Q750B Imagine the possibilities Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.
SAFETY INFORMATION • The following also applies to the Wireless Subwoofer (PS-WB95B, PS-WB74B) and Wireless Surround Speaker SET (SWA-9100). FCC Compliance Statement : This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Important Safety Instructions Read these operating instructions carefully before using the unit. Follow all the safety instructions listed below. Keep these operating instructions handy for future reference. 1. Read these instructions. 2. Keep these Instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. 8.
CONTENTS 01 Checking the Components 6 02 Product Overview 7 Top Panel of the Soundbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Bottom Panel of the Soundbar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11 Software Update 35 Auto Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 USB Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
01 CHECKING THE COMPONENTS SOUNDBAR Soundbar Main Unit Soundbar Remote Control (AH81-15047A) / Batteries Subwoofer HDMI Cable (BN39-02661A) Wall Mount Guide (AH63-04369C) x2 Power Cord (Subwoofer, Soundbar) (3903-001117) x2 x2 x2 (M4 x L10) Holder-Screw (AH61-04110A) Screw (6001-001202) Bracket-Wall Mount (AH61-04119A) x4 Rubber-Foot (BN67-00398L) Wireless Surround Speaker SET (SWA-9100) x2 STANDBY LINK Surround Speaker Power Cord (3903-001117) x2 Wireless Receiver Module Speaker Cable (A
02 PRODUCT OVERVIEW Top Panel of the Soundbar 1 3 1 2 3 2 4 4 HW-Q910B HW-Q750B 1 (Multi Function) Button (Q910B model) • In standby mode, press the (Multi Function) button to turn on the Soundbar. • Press the (Multi Function) button to change the input source. 1 (Power) Button (Q750B model) Turns the power on and off. 2 (Volume) Button Adjusts the volume. 3 (Mic On/Off) Button (Q910B model) Press the button to turn the microphone on or off.
SERVICE DIGITAL AUDIO IN (OPTICAL) SERVICE SERVICE HDMI IN 1 HDMI HDMI IN 2 DIGITALAUDIO AUDIOININ DIGITAL (OPTICAL) (OPTICAL) HDMIIN IN1 1 HDMI HDMI HDMI HDMI TO TV (eARC/ARC) HDMIIN IN22 HDMI HDMITO TOTV TV HDMI (eARC/ARC) (eARC/ARC) Bottom Panel of the Soundbar DIGITAL AUDIO IN (OPTICAL) DIGITAL AUDIO IN (OPTICAL) SERVICE SERVICE HDMI HDMI 1 3 4 2 HDMI TO TV (eARC/ARC) HDMI TO TV (eARC/ARC) 5 SERVICE DIGITAL AUDIO IN (OPTICAL) HDMI IN 1 HDMI HDMI IN 2 HDMI TO TV (eARC/ARC) 1 POWER Co
03 USING THE SOUNDBAR REMOTE CONTROL Inserting Batteries before using the Remote Control (AAA batteries X 2) Slide the back cover in the direction of the arrow until it is completely removed. Insert 2 AAA batteries (1.5V) oriented so that their polarity is correct. Slide the battery cover back into position. How to Use the Remote Control 1 1 Power 2 3 2 4 10 Press to select a source connected to the Soundbar. Source 8 9 Switch the Soundbar to Bluetooth pairing mode.
7 Sound Control 8 By pressing the button, you can set the audio function such as Spacefit sound, AVA, Voice enhance mode, Night mode, Sync, Virtual. The desired item can be adjusted using the Up/Down buttons. • The Spacefit sound and AVA functions are not supported by Q750B model. • Voice enhance mode enhances spoken dialog in movies and TV to make it easier to hear. • Night mode is optimized for night time viewing with the settings adjusted to bring the volume down but keep the dialog clear.
Active Voice Amplifier (AVA) • Analyzes external noise in real time while soundbar is playing, so that voice audio can always be heard clearly. • No data is saved during the analysis. • This function is not supported by Q750B model.
Output Effect Standard Surround Game Adaptive sound Input With Subwoofer Only With Subwoofer & Surround Speaker 2.0 ch 2.1 ch 2.1 ch 5.1 ch 3.1 ch 5.1 ch Dolby Atmos®, DTS:X 3.1.2 ch 5.1.2 ch 2.0 ch 3.1.2 ch 5.1.2 ch 5.1 ch 3.1.2 ch 5.1.2 ch Dolby Atmos®, DTS:X 3.1.2 ch 5.1.2 ch 2.0 ch 3.1.2 ch 5.1.2 ch 5.1 ch 3.1.2 ch 5.1.2 ch Dolby Atmos®, DTS:X 3.1.2 ch 5.1.2 ch 2.0 ch 3.1.2 ch 5.1.2 ch 5.1 ch 3.1.2 ch 5.1.2 ch Dolby Atmos®, DTS:X 3.1.2 ch 5.1.
Adjusting the Soundbar volume with a TV remote control Adjust the Soundbar volume using the TV’s remote control. • This function can be used with IR remote controls only. Bluetooth remote controls (remote controls that require pairing) are not supported. • Set the TV speaker to External Speaker to use this function. • Manufacturers supporting this function: Samsung, VIZIO, LG, Sony, Sharp, PHILIPS, PANASONIC, TOSHIBA, Hisense, RCA 1. Turn Off the Soundbar. 2.
04 CONNECTING THE SOUNDBAR Connecting the power and units Use the Power cord to connect the Subwoofer and Soundbar to an electrical outlet in the following order: • For more information about the required electrical power and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit) 1. Connect the Power cord to the Subwoofer. Power Cord Rear of Subwoofer 2. Connect the Power cord to the Soundbar.
Manually connecting the Subwoofer Before performing the manual connection procedure below: • Check whether the power cables for the Soundbar and subwoofer is connected properly. • Make sure that the Soundbar is turned off. 1. Turn off the Soundbar main. 2. Press and hold ID SET on the rear of the subwoofer for at least 5 seconds. • The red indicator on the rear of the subwoofer turns off and the blue indicator blinks. 5 Sec Blinking blue fast Rear of Subwoofer Rear of Subwoofer 3.
LED Indicator Lights on the Rear of Subwoofer LED Status Resolution Successfully connected (normal operation) - Blinking Recovering the connection Check if the power cable attached to the main Soundbar unit is connected properly or wait about 5 minutes. If blinking persists, try manually connecting the subwoofer. See page 15. On Standby (with the Soundbar main unit turned off) Check if the power cable attached to the main Soundbar unit is connected properly. Connection failed Connect again.
Connecting an SWA-9100 to your Soundbar Expand to true wireless surround sound by connecting the Samsung Wireless Surround Speaker SET (SWA-9100) to your Soundbar. 1. Connect the Wireless Receiver Module to 2 Surround Speakers Use the speaker cables to connect the two surround sound speakers to the Wireless Receiver Module. • The speaker cables are color coded.
4. Check if the LINK LED is solid blue (connection complete) STANDBY The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Wireless Receiver Module. LINK STANDBY LINK Blue is On 5.
05 CONNECTING TO A TV Connecting the TV that supports HDMI ARC (Audio Return Channel) CAUTION • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. • To connect the HDMI cable between the TV and Soundbar, be sure to connect the terminals marked ARC. Otherwise, the TV sound may not be output. • The recommended cable is High Speed HDMI Cable with Ethernet. Connect to the HDMI TO TV (eARC/ARC) port of the Soundbar main unit.
Connecting using an Optical Cable Pre-connection Checklist • When both the HDMI cable and optical cable are connected, the HDMI signal is received first. • When you use an optical cable and the terminals have covers, be sure to remove the covers. Optical Cable (not supplied) Bottom of the Soundbar DIGITAL AUDIO IN (OPTICAL) OPTICAL OUT Top of the Soundbar Top of the Soundbar D.IN D.IN 1.
Connecting via Bluetooth When a Samsung TV is connected using Bluetooth, you can hear stereo sound without the hassle of cabling. • Only one Samsung TV can be connected at a time. • Samsung TV that supports Bluetooth can be connected. Check the specifications of your TV. Top of the Soundbar 5 Sec BT PAIRING PAIR OR Top of the Soundbar 5 Sec BT PAIRING The initial connection 1. Press the (OR) PAIR button on the Soundbar remote control to enter the “BT PAIRING” mode.
What is the difference between BT READY and BT PAIRING? • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before. • BT PAIRING : In this mode, you can connect a new device to the Soundbar. (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) / (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.) Notes on Bluetooth connection • • • • Locate a new device within 3.
Connecting via Wi-Fi Pre-connection Checklist • Wi-Fi connection is available only on Samsung TV. • Check whether the wireless router (Wi-Fi) is turned on and the TV is connected to the router. • The TV and Soundbar must be connected to the same wireless network (Wi-Fi). • If your wireless router (Wi-Fi) uses a DFS channel, you will not be able to establish a Wi-Fi connection between the TV and Soundbar. Contact your Internet service provider for details.
Using the Q-Symphony Function For Q-Symphony, the Soundbar syncs with a Samsung TV to output sound through two devices for optimum surround effect. When the Soundbar is connected, the menu, “TV+Soundbar” appears under the Sound Output menu of the TV. Select the corresponding menu. TV menu HDMI Cable OR D.
Using the Spacefit sound Provides optimized sound quality by analyzing the listening spaces. Method 1. Connecting via Soundbar To enable this function, turn on the Spacefit sound mode with the remote control of the Soundbar. ( (Sound Control) → “Spacefit sound Off” → ( Up ) → “Spacefit sound On”) • This is available in all Sound modes. Method 2. Connecting via TV To enable this function, turn on the Adaptive Sound+ mode on your Samsung TV menu.
06 CONNECTING AN EXTERNAL DEVICE Method 1. Connecting using an HDMI Cable (Capable of Dolby Atmos / DTS:X decoding and playback) Pre-connection Checklist • If the Audio Output options include Secondary Audio, make sure Secondary Audio is set to Off. • Make sure that the content supports Dolby Atmos® / DTS:X.
Method 2. Connecting using an Optical Cable Top of the Soundbar D.IN Top of the Soundbar BD / DVD player / Settop box / Game console D.IN DIGITAL AUDIO IN (OPTICAL) OPTICAL OUT Optical Cable (not supplied) Bottom of the Soundbar 1. Use an optical cable (not supplied) to connect the DIGITAL AUDIO IN (OPTICAL) on the Soundbar main and the OPTICAL OUT port on the external device. 2. Turn on the Soundbar and external device. 3. To select “D.
07 CONNECTING A MOBILE DEVICE Method 1. Connecting via Bluetooth When a mobile device is connected using Bluetooth, you can hear stereo sound without the hassle of cabling. • When you connect a paired Bluetooth device with the Soundbar off, the Soundbar automatically turns on. Top of the Soundbar 5 Sec Mobile device BT PAIRING PAIR OR Top of the Soundbar 5 Sec BT PAIRING The initial connection • When connecting to a new Bluetooth device, make sure the device is within 3.
Notes on Bluetooth connection • • • • • • • • • • • • • • Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication. If asked for a PIN code when connecting a Bluetooth device, enter <0000>. The Soundbar automatically turns off after 18 minutes in the Ready state. The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances: ‒ If there is a strong electrical field around the Soundbar.
Method 2. Connecting via Wi-Fi (Wireless Network) To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required. The initial connection 1. Install and launch the SmartThings app from your mobile device (smartphone or tablet). 2. On the app, follow the screen instructions to add the Soundbar. • The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear, press “ ” on the Home screen.
Using the Tap Sound Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar. • This function may not be supported, depending on the mobile device. • This function is only compatible with Samsung mobile devices with Android 8.1 or later. SmartThings App Top of the Soundbar Mobile device 1. Turn on the Tap Sound function on your mobile device. • For details on how to turn on the function, refer to “Setting the Tap Sound function” below. 2.
08 CONNECTING VIA APPLE AIRPLAY 2 • This feature may not be available in some countries. • This Samsung Soundbar supports AirPlay 2 and requires iOS 11.4 or later. With AirPlay 2, you can stream music, podcasts, and other audio from your Apple devices to the Samsung Soundbar. • Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple device. from an AirPlay-supported app or Control Center on your iPhone, iPad, or Mac.
09 INSTALLING THE WALL MOUNT 2. Align the Wall Mount Guide’s Center Line with the center of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape. • If you are not mounting below a TV, place the Center Line in the center of the installation area. Installation Precautions • Install on a vertical wall only. • Do not install in a place with high temperature or humidity. • Verify whether the wall is strong enough to support the product’s weight.
10 INSTALLING THE SOUNDBAR IN FRONT OF TV 7. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall. Component x4 8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws. • Insert the Holder-Screws into the wide (bottom) part of the Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts down so that the Bracket-Wall Mounts rest securely on the Holder-Screws.
As illustrated in the image, align the center of the Soundbar with the center of the TV, carefully place the Soundbar onto the TV stand. At this time, place the microphones (applicable models only) at the front of the stand not to interfere with voice recognition. TV Right end of Soundbar NOTE 11 SOFTWARE UPDATE Auto Update When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off.
12 TROUBLESHOOTING Initialization Top of the Soundbar Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864). INIT Soundbar does not turn on. With the Soundbar on, press the (Volume) buttons on the body at the same time for at least 5 seconds.
In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker Sound drops out when connected via Bluetooth. • Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc. • If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
13 LICENSE 14 OPEN SOURCE LICENSE NOTICE Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved. For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S.
16 SPECIFICATIONS AND GUIDE Specifications Soundbar Main Unit Model Name HW-Q910B Weight 11.9 lbs (5.4 kg) 43.7 x 2.38 x 4.7 inches (1110.7 x 60.4 x 120.0 mm) Dimensions (W x H x D) Operating Temperature Range +41°F to +95°F (+5°C to +35°C) Operating Humidity Range 10 % ~ 75 % AMPLIFIER Rated Output power Supported play formats (30 W x 3) + (20 W x 6) + (10 W x 3) Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD / Dolby ATMOS / DTS 5.
Surround Speaker (applicable models only) Wireless Surround Speaker SET Name SWA-9100 Weight Wireless Receiver Module Surround Speaker 1.5 lbs (0.7 kg) 1.3 lbs (0.6 kg) Dimensions (W x H x D) Wireless Receiver Module Surround Speaker 2.0 x 7.9 x 5.2 inches (50.0 x 201.3 x 132.0 mm) 3.4x 5.8 x 3.4 inches (87.5 x 147.0 x 87.5 mm) Operating Temperature Range +41°F to +95°F (+5°C to +35°C) Operating Humidity Range 10 % ~ 75 % Frequency range 20Hz~20kHz NOTE • Samsung Electronics Co.
LIMITED WARRANTY TO ORIGINAL PURCHASER This SAMSUNG brand product, as supplied and distributed by SAMSUNG and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of: One (1) Year Parts and Labor* (*90 Days Parts and Labor for Commercial Use) This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the United States.
QUESTIONS OR COMMENTS? Country Samsung Service Center Web Site Address IN THE US 1-800-SAMSUNG (726-7864) www.samsung.com/us/support Samsung Electronics America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660 © 2022 Samsung Electronics Co., Ltd. All rights reserved.
