STANDARD TELEPHONE USER GUIDE SAMSUNG iDCS 16 March 2005 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ......................................................1 THINGS YOU SHOULD KNOW ......................2–3 OUTSIDE CALLS Making an Outside Call..............................................................4 Answering an Outside Call ........................................................4 Universal Answer ......................................................................4 Flash/Recall ............................................................................
THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide Samsung iDCS 16 system dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from the telephone company, dial an access code, usually the digit “9.” To call another station in your system, simply dial its extension number. See your system directory list for other access codes and extension numbers.
SYSTEM TONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial Tone—A steady tone that indicates you can begin dialing. OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • • DIAL TONE—CONTINUOS CONTINUOUS Ringback Tone—Indicates the station you dialed is ringing. Lift the handset and receive internal dial tone. Dial a C.O. line or line group access code. Receive outside dial tone and then dial the telephone number.
RECALL DIAL TONE Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. BUSY LINE QUEUING WITH CALLBACK INTERCOM CALLS CALLING OTHER STATIONS • • • • Lift the handset. Dial the extension number or group number. Wait for the party to answer. If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. • Begin speaking immediately after the tone.
CALLING YOUR SYSTEM OPERATOR • Lift the handset and dial 0 to call your system operator or group of operators. • If you want to call a specific operator, dial that person’s extension number. CALL PROCESSING HOLDING CALLS • When you are connected to any call, hookflash, receive transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. • To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation.
TRANSFERRING CALLS SETTING UP A CONFERENCE Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification. You may conference five parties (you and four other parties) in any combination of outside lines and internal stations in any order. • While you are speaking on a call, hookflash to receive transfer dial tone and then dial an extension number.
FORWARD BUSY FORWARD DND To forward calls to another station when you are on the phone: To forward your phone when you activate DND. • Lift the handset and dial 602 plus the extension or group number. • Receive confirmation tone and hang up. • Dial 607 plus the extension number or group number. • Receive confirmation tone and hang up. To cancel Forward Busy, lift the handset and dial 600—OR—dial another forward code, e.g., 604.
SAVE NUMBER WITH REDIAL DIALING FEATURES To save the number you have just dialed for later use: • Before hanging up, hookflash, receive confirmation tone and dial 17. SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–799 or from your personal list of numbers 00–49. • Lift the handset and dial 16. • Dial the desired speed dial number. • The telephone number is automatically dialed for you.
RETRIEVING A PARKED CALL PAGING AND MESSAGING To retrieve a call that has been parked for you: • Lift the handset. • Dial 10 plus the station number that was announced. You will be connected to the parked call. MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • Lift the handset. • Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all internal zones. • After the brief attention tone, make the announcement.
CANCELING A MESSAGE CONVENIENCE FEATURES You can cancel a message indication that you have left at another station. • Lift the handset. • Dial 42 plus the extension number of that station. DO NOT DISTURB Use Do Not Disturb (DND) when you want to block calls to your keyset. To cancel all message indications left at your phone: • Lift the handset and then dial 401. • To cancel DND, lift the handset and then dial 400. • Lift the handset and dial 42 plus your extension number. • Replace the handset.
ANSWERING THE DOOR PHONE ACCOUNT CODES When your station is programmed to receive calls from the door phone: When it is equipped with optional equipment, your SAMSUNG iDCS 16 system allows calls to be charged to different accounts. You can enter an account code in two ways. To enter an account code by interrupting the conversation: • You will receive three short rings repeatedly. • Lift the handset and you will be connected to the door phone.
PERSONAL SPEED DIAL NUMBERS Lift the handset and dial 642. Dial the station passcode (1234). Dial the personal speed bin number. Upon completion of this entry, you will hear three short beeps. Immediately record the name. If you are successful, you will hear a short burst of tone confirming the recording. CODE NAME TELEPHONE NUMBER To place a call using Dial by Voice: 00 _________________________ _________________________ • Lift the handset. • Dial 681 and speak the name.
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________