iDCS KEYSET USER GUIDE SAMSUNG iDCS 500 SYSTEM November 2001 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ..........................................................1 THINGS YOU SHOULD KNOW ..........................2–10 ASSEMBLING YOUR KEYSET ................................11 ADDING AN iDCS 14B KEY STRIP ......................12 ADDING A KEYSET DAUGHTERBOARD MODULE ..............................................................................13 OUTSIDE CALLS Making an Outside Call ....................................................................
Call Forward Unconditional ..............................................................27 Call Forward Busy ............................................................................27 Call Forward No Response ..............................................................27 Executive/Secretary Hotline ..............................................................38 Group Listening ................................................................................39 Account Codes ..........................
Station Names ..................................................................................51 Managing Key Assignments .............................................................51 LCR with Clear ..................................................................................52 Backspace with LCR .........................................................................52 Advanced Programmed Message ....................................................52 Text Messaging ...............................
THINGS YOU SHOULD KNOW Your outside calls will light green on your keyset and red on other keysets. You never lose sight of your calls while they are on hold. They stay right where you put them and are identified with a green flashing light. USER ORIENTATION Some simple rules to remember: iDCS telephones are called “keysets.” They contain buttons or “keys” that are used to access or activate the many features of your office phone system. The keys with paper designation strips are programmable keys.
iDCS 28D KEYSET FEATURE ACCESS CODES This user guide is written based on the default access code for using system features. If the system numbering plan has been changed some of the access codes may not be correct. Your installing company can inform you of the correct codes. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. SYSTEM TONES SOFT KEYS Used to activate features via the display.
iDCS 18D KEYSET iDCS 8D KEYSET 32 CHARACTER DISPLAY Two lines with 16 characters each. 32 CHARACTER DISPLAY Two lines with 16 characters each. TERMINAL STATUS INDICATOR Used to provide your keyset status. TERMINAL STATUS INDICATOR Used to provide your keyset status. SOFT KEYS Used to activate features via the display. SCROLL KEY Used to scroll through displays. iDCS 8D iDCS 18D Scroll Scroll Call 1 Call 2 Message SOFT KEYS Used to activate features via the display.
iDCS 64B AOM iDCS 14B STRIP 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 14 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly, to indicate busy conditions of other stations, for One Touch dialing and many other system features.
KEYSET DAUGHTER MODULES ASSEMBLING YOUR KEYSET [28 AND 18 BUTTON KEYSETS ONLY] iDCS 28D and 18D button keysets can have one of three different types of daughter module installed on them to enhance the operation of the keyset or to provide an additional local port depending on the type of module. • Place the keyset face down on a flat surface.
ADDING AN iDCS 14 BUTTON KEY STRIP • • • • • • • Place the keyset face down on a flat surface. Remove the base pedestal by placing your thumbs over the attachment clips and press outward while simultaneously pressing down on the keyset body with your fingertips. Remove the ribbon cable knockout from the bottom of the keyset. Clip the 14 button strip to the side of the keyset. Plug one end of the ribbon cable into the keyset and the other end into the 14 button strip.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • Lift the handset and press an idle outside line button, line group button or dial a line access code to receive dial tone—OR—press an idle outside line button, line group button or dial a line access code to receive dial tone through the speaker—OR—press SPEAKER, receive intercom dial tone and dial a line access code. Dial the telephone number. Finish the call by replacing the handset or pressing the ANS/RLS key.
INTERCOM CALLS CALLING OTHER STATIONS • • • Dial the extension number or group number. Wait for the party to answer. If you hear a brief tone burst instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. Begin speaking immediately after the tone. Finish the call by replacing the handset or pressing the ANS/RLS key. BUSY STATION CALLBACK When you call another station and receive a busy signal: • • • Press the CBK key, if programmed, or dial 44.
CALLING YOUR SYSTEM OPERATOR • • Dial 0 to call your system operator or group of operators. If you want to call a specific operator, dial that person’s extension number. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing. CALL PROCESSING SYSTEM HOLD • • When you are connected to any call, press HOLD. The call will flash green at your keyset.
• line when the called station hangs up or you can press TRANSFER to return to the outside party. If you wish to send the call to another extension without waiting for the first station to hang up, simply press another DSS button. OR Press the CALL button or C.O. line key to return to the outside party and begin the transfer process again. If you do not answer this recall within a pre-programmed period of time, it will go to the system operator.
• Finish the first call and hang up; the waiting call will ring. Lift the handset or press the ANS/RLS key to answer. NOTE: Intercom calls will not go on Automatic Hold. CONFERENCE CALLS You may conference up to five parties (you and four others) in any combination of outside lines and internal stations in any order. • • • • While engaged in a conversation, press the CONF key and receive conference tone. Make another call, either intercom or outside, press the CONF key and receive conference tone.
FORWARD BUSY/NO ANSWER FORWARD DND If you have both a Forward on Busy destination and a Forward No Answer destination programmed, you may set both of these at the same time: To forward your phone when you activate DND. • • Dial 604. Receive confirmation tone and hang up. • • Dial 607 plus the extension number or group number. Receive confirmation tone and hang up. NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
MY GROUP PICKUP If desired, a new access code can be assigned to pickup ringing calls in the same pickup group as you are in. Like “66” above except you do not need to dial the desired group number. See your installation company for the assigned access code. MY GROUP PICKUP: __________________. PRIVACY RELEASE [L VERSION ONLY] This feature will allow another station to join in our conversation by releasing privacy on the C.O. from your phone. To Release Privacy: While you are talking on a C.O.
• • • • DIALING FEATURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49: • • • • • With the handset on-hook, press the MEMORY key or dial 16. Dial the desired speed dial number. The telephone number is automatically dialed for you. • NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset or press the SPEAKER key before you begin dialing.
MANUAL RETRY WITH REDIAL [L VERSION] While you are on an outside call listening to a busy signal and you want to redial the same number dialed. • Press the REDIAL key. This will hang up your existing call and manually redial the same number dialed. You can repeat this operation for a limited number of attempts. SAVE NUMBER WITH REDIAL To save the number you just dialed for later use, press the SNR key before hanging up. To redial this saved number at any time, press the SNR key or dial 17.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • • • • Lift the handset. Press the PAGE key or dial 55. Dial the desired zone number 1, 2, 3 or 4. OR Dial 0 to page all internal zones. After the attention tone, make your announcement. NOTE: If you have a dedicated page zone key, it is not necessary to press PAGE and dial a zone number.
To retrieve an automatically parked call: • Dial 10 plus the number that was announced. If you have a PAGPK key, press it and dial the number that was announced. If you have a PARK key, press it and dial the announced orbit number. • You will be connected to the parked call. NOTES: 1. If the call is not retrieved within a pre-programmed period of time, it will recall your keyset and have a slow flashing amber light. You cannot park and page intercom calls. 3.
CONVENIENCE FEATURES DO NOT DISTURB ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your PC. • Use this feature when you want to block calls to your keyset. • • While on-hook, press the DND key or dial 401. The DND key lights steady red to remind you of this mode. To cancel DND, press the DND key again or dial 400. The DND light turns off. You can make calls while in the DND mode. NOTES: 1.
ANSWERING THE DOOR PHONE GROUP LISTENING When you are programmed to receive calls from a door phone: When you are engaged on a call and you are using the handset, you may want other people to hear the distant party’s voice over the speaker: • • • You will receive three short rings repeated. Lift the handset or press ANS/RLS key. You are connected to the door phone. If an electric door lock release is installed, dial 13 to unlock the door.
LOCKING YOUR KEYSET You can lock your keyset to control misuse of your phone while you are away. You can unlock it when you return. Your default station passcode is 1234. 0 UNLOCKED 1 LOCKED OUT GOING 2 LOCKED ALL CALLS Make outsid e calls YES NO ACCESS DENIED NO Receive outsid e calls YES YES NO Make intercom calls YES YES NO Receive intercom calls YES YES NO • • • • While on-hook, press TRANSFER and then dial 100. Dial your four digit station passcode.
OHVA REJECT Your keyset can be programmed with an OHVA Reject (REJECT) key. Pressing this key while receiving an OHVA call will disconnect the voice announcing party and return you to your original call. IN GROUP/OUT OF GROUP If your keyset is assigned to a station ring group, you can remove your keyset from the group and then put it back in. While you are out of the group, you can receive calls to your extension number but not calls to the group number.
CHANGE YOUR PASSCODE From the factory, your station passcode is 1234. You can change your station passcode whenever you desire. • • • • • While on-hook, press TRANSFER and then dial 101. Dial your old passcode. Dial a new passcode (must be four characters). You can use 0–9. Redial the new passcode to verify. If successful, you will hear two beeps. Four beeps indicate an incorrect code. Reenter the code again. Press TRANSFER to store the new passcode.
DISPLAY SPEED DIAL NAME [L VERSION] This option allows you to view the name associated with a speed dial number as it is dialed. • • • With you handset on-hook, press TRANSFER and then dial 110. Press 111 to turn DISP SPDNAME on or 110 to turn it off. Press TRANSFER to store your selection. CALLER ID REVIEW ALL [L VERSION ONLY] This feature allows display keyset users to review Caller ID information for calls sent to their stations.
CALL LOG CALL DURATION TIMER To view the last five outside numbers that you dialed, press the LOG key. This will display the last number that was dialed. Pressing the NEXT key will scroll through all five numbers. Pressing the DIAL key will dial the number currently displayed. Pressing the EXIT key will return the keyset to idle. The system can be set to automatically time outside calls. A few seconds after you dial a telephone number, the timer appears in the display.
• • • • • • Dial the alarm number 1, 2 or 3. Dial the time you want the alarm to go off. Enter the time as HHMM (hours and minutes) using the 24 hour clock. Dial 0 (NOT SET), 1 (TODAY) or 2 (DAILY) to select the alarm type. Write your message using the dial pad keys. Each press of a key selects a character. Pressing the next key moves the cursor to the next position. For example, if your message is “TAKE MEDICATION,” press 8 once to get the letter “T.” Press 2 once to get “A.” Press 5 twice to get “K.
PSMG RP . . . SG . . . SPD . DIR . . VT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Programmed Message 01–30 . .Ring Plan . . . . . . . . . . .(1–6), HOLD for none . .Station Group . . . . . . .500 or 5000 through 549 or 5049 . .Speed Dialing . . . . . . .00–49, 500–999 . .Directory . . . . . . . . . . .PERS (1), SYS (2) or STN (3) . .Voice Mail Transfer . . .Voice Mail Group (501–549) NOTE: Confirm that the cursor is placed correctly before you enter the extender.
Dial 205 205:busy OHVA CALLER ID CAMP ON WHAT IS CALLER ID? ! OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press " twice ASK THEM TO HOLD TMSG:03 SEND ! ASK THEM TO HOLD TMSG EXIT ! Wait for reply 702: CONF 701: CONF PAGE 01:45 MUTE PAGE Caller ID is the name given to the telephone company-provided feature that delivers the telephone number and sometimes the name of the person calling your phone.
NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resources in the iDCS 500 required for receiving CID data. If there are no CIDDSP’s available at the time a call comes in, this is the message you will see on your display. NOTE: The Caller ID features require optional software and/or hardware. Please see your service and installation company for details.
INQUIRE CALLER ID PARK/HOLD INFO If you are informed that an incoming call is on hold or has been parked for you, you may view the Caller ID information before you retrieve the call. This may influence how you choose to handle the call. From an idle keyset: • • • Press the INQUIRE key, OR Press the CID key and then the INQUIRE soft key. Dial the trunk number.
PERSONAL SPEED DIAL NUMBERS iDCS 64 BUTTON MODULE WITH KEYSET The 64 button module is used when you need more programmable keys added to your keyset. The 64 red LED’s provide visual indication of calls and features. The extra programmable keys are used exactly like the ones on your keyset. Make them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 button module allows for greater call status and faster call processing.
PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _________________________ _________________________ 31 _________________________ _________________________ 32 _________________________ _________________