STANDARD TELEPHONE USER GUIDE iDCS 500 DIGITAL COMMUNICATIONS SYSTEM November 2001 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ......................................................1 THINGS YOU SHOULD KNOW ......................2–3 OUTSIDE CALLS Making an Outside Call..............................................................4 Answering an Outside Call ........................................................4 Universal Answer ......................................................................4 Flash/Recall ............................................................................
NETWORK FORWARDING Call Forward Unconditional ....................................................13 Call Forward Busy....................................................................13 Call Forward No Response......................................................13 DIALING FEATURES Speed Dialing ..........................................................................14 Programming Personal Speed Dial Numbers ........................14 Last Number Redial ...............................................
THINGS YOU SHOULD KNOW USER ORIENTATION Lifting the handset on your telephone will provide iDCS 500 dial tone. This is also referred to as internal or intercom dial tone. To get an outside line from the telephone company, dial an access code, usually the digit “9.” To call another station in your system, simply dial its extension number. See your system directory list for other access codes and extension numbers. HOOKFLASH Throughout this guide, you will see references to “hookflash.
OUTSIDE CALLS MAKING AN OUTSIDE CALL • • • • Lift the handset and receive internal dial tone. Dial a C.O. line or line group access code. Receive outside dial tone and then dial the telephone number. Finish the call by replacing the handset. If your system is programmed to require an authorization code before making a call: • Dial ✱ and a valid code. You will hear confirmation tone, followed by dial tone. • Select a C.O. line.
INTERCOM CALLS CALLING OTHER STATIONS • • • • Lift the handset. Dial the extension number or group number. Wait for the party to answer. If you hear several brief tone bursts instead of ringback tone, the station you called is set for Voice Announce or Auto Answer. • Begin speaking immediately after the tone. • Finish the call by replacing the handset. CALLING YOUR SYSTEM OPERATOR • Lift the handset and dial 0 to call your system operator or group of operators.
CALL PROCESSING HOLDING CALLS • When you are connected to any call, hookflash, receive transfer tone and dial 11. The call will now be on hold. You may now make or receive a second call. • To take the caller off hold, lift the handset and dial 11. You are now connected to the call. You may resume your conversation. NOTE: A standard telephone can put only one call on hold at a time. TRANSFERRING CALLS Transfer is used to send any call to another extension in one of two ways.
CALL WAITING FORWARD ALL CALLS If an outside call has been camped-on to your phone or another station is camped-on to you: To forward all of your calls to another station: • • • • • • You will receive camp-on tone indicating another call is waiting. Hookflash and then dial 11 to put the first call on hold. Hang up and the waiting call will ring. Lift the handset to answer. Complete this call by transferring it or hanging up. Lift the handset and then dial 11 to return to your first call.
If you want a specific extension’s calls forwarded to your phone (Remote Call Forward): • Dial 605 plus the desired extension number. • Receive confirmation tone and hang up. —OR—dial anothTo cancel Forward Follow Me, lift the handset and dial 600— er forward code, e.g., 601. FORWARD TO AN EXTERNAL NUMBER To forward calls to a number outside of your business: • Lift the handset to go off-hook then dial 15102. • Dial the outside line access code followed by the telephone number.
DIALING FEATURES SPEED DIALING PULSE TO TONE CHANGEOVER When making an outside call on a dial pulse line, press #. All digits dialed after the # will be sent as tones. You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. • Lift the handset and dial 16. • Dial the desired speed dial number. • The telephone number is automatically dialed for you.
PAGING AND MESSAGING MAKING AN INTERNAL PAGE To make an announcement through the keyset speakers: • Lift the handset. • Dial 55 plus zone number 1, 2, 3 or 4—OR—dial 55 plus 0 to page all internal zones. • After the brief attention tone, make the announcement. MAKING AN EXTERNAL PAGE To make an announcement through the external paging speakers: • Lift the handset. • Dial 55 plus zone number 5, 6, 7 or 8—OR—dial 55 plus 9 to page all external zones. • After the brief attention tone, make the announcement.
CANCELING A MESSAGE You can cancel a message indication that you have left at another station. • Lift the handset. • Dial 42 plus the extension number of that station. To cancel all message indications left at your phone: • Lift the handset and dial 42 plus your extension number. • Replace the handset. PROGRAMMED MESSAGES When you will be away from your phone for any length of time, you may leave a programmed station message.
To enter an account code after the outside party hangs up. To lock your station from making both internal and outgoing calls: • After the outside party hangs up, hookflash, receive confirmation tone and then dial 47. • Dial the account code (it may be a maximum of 12 characters including ✱ and #). NOTE: If you wait for the outside party to hang up, you must complete this procedure within ten seconds. You cannot repeat if you make a mistake.
PERSONAL SPEED DIAL NUMBERS PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 25 _________________________ _________________________ 01 _________________________ _________________________ 26 _________________________ _________________________ 02 _________________________ _________________________ 27 _________________________ _________________________ 03 _________________________ _______________