Ed. 00 OfficeServ DataView User Guide 04. 2005.
COPYRIGHT This guide is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright. No information contained herein may be copied, translated, transcribed or duplicated for any commercial purposes or disclosed to third parties in any form without the prior written consent of SAMSUNG Electronics Co., Ltd. TRADEMARKS is the trademark of SAMSUNG Electronics Co., Ltd. Product names mentioned in this document may be trademarks and/or registered trademarks of their respective companies.
OfficeServ DataView User Guide INTRODUCTION Purpose This guide is the user’s guide of OfficeServ DataView, which provides data on monitoring, and statistics for the OfficeServ system. This guide provides information on the main and detailed functions of OfficeServ DataView, and describes how to install and use OfficeServ DataView. Document Content and Organization This guide consists of 8 chapters and 1 annexes as follows: CHAPTER 1.
Ошибка! Стиль не определен. CHAPTER 5. Monitoring This chapter describes the OfficeServ system monitoring function supported by OfficeServ DataView. CHAPTER 6. Scheduled Report This chapter describes the daily/weekly/monthly scheduled report function supported by OfficeServ DataView. CHAPTER 7. Troubleshooting This chapter describes how to troubleshoot the problems that may occur while installing or using OfficeServ DataView. ANNEX A. Abbreviation Describes the acronyms used in this guide.
OfficeServ DataView User Guide/Ed.00 Reference OfficeServ 500/iDCS 500 System Description This document describes the main functions of OfficeServ 500/iDCS 500 and method of configuring its cabinets and boards. OfficeServ 500/iDCS 500 Installation Manual This document describes the hardware of OfficeServ 500/iDCS 500 and method of installing the program. OfficeServ 500/iDCS 500 Programming Manual This document describes the MMC list for system settings and method of MMC settings.
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OfficeServ DataView User Guide TABLE OF CONTENTS INTRODUCTION I Purpose .......................................................................................................................... I Document Content and Organization ............................................................................. I Conventions................................................................................................................... II Reference ..........................................................
TABLE OF CONTENTS Personalize .................................................................................................................. 42 CHAPTER 4. Statistics 45 Statistics Window Layout ................................................................................................ 45 Selecting a Statistics Item................................................................................................ 47 Statistics Item ...................................................................
OfficeServ DataView User Guide/Ed.00 UCD Overall Incoming Statistics.................................................................................. 94 UCD Incoming Statistics by Group .............................................................................. 97 UCD Group Incoming Statistics ................................................................................... 99 UCD Overall Agent Incoming Statistics......................................................................
TABLE OF CONTENTS Station Monitoring .......................................................................................................... 146 Station Group Status .................................................................................................. 146 Station Group Port Status .......................................................................................... 148 Station Port Status by Scope .....................................................................................
OfficeServ DataView User Guide CHAPTER 1. Overview of OfficeServ DataView This chapter provides an overview of OfficeServ DataView and describes its functions and system requirements. Overview of OfficeServ DataView OfficeServ DataView is a monitoring/statistics application for OfficeServ, and provides information on current system usage, cumulative statistics on usage, and system failures through web-based user interfaces.
Ошибка! Стиль не определен. Network configuration of OfficeServ DataView, OfficeServ Link, and the OfficeServ system is shown in the figure below: OfficeServ DataView TCP/IP TCP/IP Intranet OfficeServ Link OfficeServ Web Client #1 • • • Web Client #n 2 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 System Requirements OfficeServ DataView inter-works with the OfficeServ system. Check the following before installing OfficeServ DataView: Category Operating System Specification Windows 2000 Series; Windows XP Professional; Windows 2003 Series; or NTFS File Format Processor(CPU) Pentium IV 1 GHz or higher (Requirements for CPU and memory depend on number of lines and maximum traffic.
Ошибка! Стиль не определен. Functions of OfficeServ DataView OfficeServ DataView supports the functions below: Trunk/Station Monitoring OfficeServ DataView monitors lines in a trunk or station group as well as call status. Also, OfficeServ DataView monitors trunks or stations for specified phone numbers and checks if a trunk or station has exceeded a time limit for use.
OfficeServ DataView User Guide CHAPTER 2. OfficeServ DataView Installation This chapter provides information on checkpoints and an action that needs to be performed before installing OfficeServ DataView and describes how to install the system. Before Installation Check the following before installing OfficeServ DataView: Obtaining a Valid License Number of OfficeServ DataView A valid license number must be registered in order to operate OfficeServ DataView properly.
Ошибка! Стиль не определен. Procedure for OfficeServ DataView Setup Follow the steps below to install OfficeServ DataView. OfficeServ DataView is installed in the ‘Program Files\..\Samsung Electronics\OfficeServ DataView’ folder by default. 1. 2. 3. 6 Double click ‘OfficeServDataView.exe’ by using a CD for OfficeServ DataView setup or double click a downloaded ‘OfficeServDataView.exe’. Once the window appears, select a country and click [Next>].
OfficeServ DataView User Guide/Ed.00 4. 5. Once the window appears, select a setup type and click [Next>]. Once the window appears, click [Install]. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. 6. 7. Select a database to be used for OfficeServ DataView from the window and click [Next>]. If you select SQL(Structured Query Language) Server, a window that prompts you to enter information on SQL Server will be displayed. Enter the SQL Server name or IP address, user ID, and password, and then click [Next>]. If You Select Microsoft Access Driver(*.mdb) Step 7 will be skipped if you select Microsoft Access Driver(*.mdb). 8 © SAMSUNG Electronics Co.
OfficeServ DataView User Guide/Ed.00 8. Select a location where database will be installed from the window. Database can be installed in a folder shared with My Computer or Network Computer. Then, specify a folder. 9. Setup is in progress as the window appears. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. 10. Once OfficeServ DataView setup is completed, click [Finish]. Troubleshooting If OfficeServ DataView does not operate properly after OfficeServ DataView setup, refer to ‘CHAPTER 8. Troubleshooting.’ 10 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide CHAPTER 3. OfficeServ DataView Menus This chapter describes the menus and windows of OfficeServ DataView. Components of OfficeServ DataView OfficeServ DataView is configured with server modules such as Data Collector, Data Manager, and Scheduler as well as a web program that allows you to view data on monitoring, and statistics.
Ошибка! Стиль не определен. You can view the data on monitoring, or statistics provided by OfficeServ DataView through a web service provided by IIS(Internet Information Server) of Windows OS(Operating System). Scheduler Scheduler of OfficeServ DataView allows you to configure, start, or stop the server modules of OfficeServ DataView and to monitor the operation of OfficeServ DataView. Scheduler verifies settings of time and scheduled report periodically and requests for creating a scheduled report.
OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. If a module stops, [Start] will be enabled. If a module runs, [Stop] will be enabled. If a module stops, the icons will be displayed blurrily. If a module runs, the icons will be displayed vividly. If a server module does not respond to a connection message received from Scheduler for a given period of time, a warning icon will be displayed. In such a case, check operation log of the server module and take an appropriate action such as restart.
OfficeServ DataView User Guide/Ed.00 The database window displays the file size, average growth per hour, and estimated amount of time it will take for the database file size to reach the threshold value of the current call log database, and statistical database. Click [Backup] to back up and empty database. If Data Manager runs, the call log database and statistical database cannot be backed up. Therefore, you should stop the module first, and then back up the module. Click [Backup].
Ошибка! Стиль не определен. Schedule Window Select the [Schedule] tab to manage the current settings of a scheduled report and a scheduled report file. The Schedules frame displays information on the current scheduled report. The Folder Information frame displays information(e.g., number of the files saved in a folder and total of file size) on the folder where a scheduled report is saved. 16 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Click each report button of the Folder Information frame to back up or delete a scheduled report saved in a report folder. Select a file you want to back up or delete, and then click [Backup] or [Delete]. If you want to back up a file, the selected file will be deleted from the scheduled report folder and will be saved in the folder selected for backup. Scheduler Menus File Menu Select [Exit] from the File menu to quit Scheduler.
Ошибка! Стиль не определен. Configuration Menu The Configuration menu has the submenus as shown in the figure below: Connection Select [Connection]. Then, the dialog box below will appear: Each field is described below: Item Description Host Name/ Enter the IP address of the PC where OfficeServ DataView is Address installed or the NetBIOS name.
OfficeServ DataView User Guide/Ed.00 Item Description OfficeServ Specify a port to be connected to Data Manager. If another DataView Listen application already uses Port Number. 5001 on a computer where Port OfficeServ DataView is installed, the default value, 5001, should be changed to another value. Database Select [Database] to enter information on database to be used in OfficeServ DataView.
Ошибка! Стиль не определен. Each field is described below: Item Description Data Source Enter the name or IP address of SQL Server. User ID Enter the user ID for connection. Password/Password Enter password of the user ID entered in [User ID]. Confirm Enter the password once again for confirmation. Threshold(MB) Enter the threshold value of database file size. MDB: Select [MDB] from the Database submenu.
OfficeServ DataView User Guide/Ed.00 Log Records [Log Records] allows you to select a type of a call log to be saved in the database. If you save all types of logs in the database, log records will increase and bottleneck may occur while the database is operating. To prevent OfficeServ DataView from being degraded due to bottleneck, limit number of logs to be saved. Select [Log Records]. Then, the dialog box below will appear: Select the checkbox of a log type and click [OK]. © SAMSUNG Electronics Co.
Ошибка! Стиль не определен. Operation Logs The [Operation Logs] option is divided into Data Collector, and Data Manager. Select one to perform settings for saving operation logs of the selected module. If the selected module is enabled, the window that prompts you to set an operation log of the module will appear.
OfficeServ DataView User Guide/Ed.00 Data Collector Data Collector collects events for calls from OfficeServ Link to create a call log and to deliver the call log to Data Manager. Also, Data Collector manages configuration data on the OfficeServ system and current status of the system. Data Collector must operate properly for proper operation of OfficeServ DataView. Data Collector Window Run Data Collector.
Ошибка! Стиль не определен. Button Monitor Description Click this button to open a window that allows you to monitor the memory space managed by Data Collector. Regular users do not use this function because this button is used for tracing a problem. Quit Quit Data Collector. Data Collector Configuration Click the [Config] button from the Data Collector window to configure Data Collector. 24 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Each field is described below: Item Description OfficeServ Link Enter the IP address of OfficeServ Link and the port number for Connection connection. If you are not aware of the port number, contact the OfficeServ Link manager and enter a valid value. Data Manager Specify a port to be connected to Data Manager. If another Listen Port application already uses Port Number.
Ошибка! Стиль не определен. Data Manager Data Manager creates a cumulative record for 15 minutes from the call log created by Data Collector. This record will be displayed in each field of a statistical report. Data Manager saves the log record received from Data Collector and the created cumulative record in the database. Data Manager Menu Data Manager does not have a window for user interfaces. You can monitor the operation of Data Manager by using Scheduler.
OfficeServ DataView User Guide/Ed.00 Operation Logs [Operation Logs] allows you to perform settings for saving operation logs of Data Manager. Select [Operation Logs]. The dialog box below will appear: Each field is described below: Field Level Description Sets the detail level of a log to be saved. There are five levels of None to Full. Size Sets the size of an operation log to 1 MB to 100 MB. Count Sets the number of operation logs to 1 to 100. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Starting OfficeServ DataView Follow the steps below to start OfficeServ DataView: 1. Double-click the [OfficeServ DataView Scheduler Hot Key] icon from the desktop or select [Start] Æ [Programs(P)] Æ [OfficeServ DataView] Æ [Scheduler]. Then, the initialization window below will appear: 2. Once Scheduler runs, the window below will appear: 28 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Once Scheduler starts, the Scheduler icon is displayed in the system tray. If a server module of OfficeServ DataView does not start, a icon( )(pink) will be displayed. 3. Click [Start All] to start all server modules. Or, click each [Start] button to start each module one by one. Starting Each Module Data Collector downloads configuration data from the OfficeServ system when the module starts.
Ошибка! Стиль не определен. Main Window Run Internet Explorer and enter the following in the address bar to view the home page of OfficeServ DataView. Then, press [Enter]. Enter the IP address of the PC where OfficeServ DataView is installed or the NetBIOS(Network Basic Input Output System) name instead of ‘127.0.0.1’. Enter the web address of OfficeServ DataView correctly and press [Enter].
OfficeServ DataView User Guide/Ed.00 If you use OfficeServ DataView for the first time, enter the administrator ID provided by default and password. Enter ‘admin’ in ID and ‘samsung’ in PWD. If login is successful, select one of the menus at the left of the window to perform a function of OfficeServ DataView. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Menus The main menus of the OfficeServ DataView home page are shown in the figure below: Locate the mouse pointer on each main menu. Then, the sub-menus will appear. For detailed information on monitoring, and statistics, see Chapter 4 to Chapter 5 of this document. Each sub-menu of [Configuration] is described in next section, ‘Configuration’. 32 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Configuration The Configuration menu of OfficeServ DataView has the submenus of User, System Info, Scheduled Report, and Personalize. User This menu allows you to retrieve the user list of OfficeServ DataView, and to add or delete a user. Also, you can modify user information or searches a specific user by using this menu. If the selected list has multiple pages, click [], or [Last>] to move from a page to another. User List Select [User List].
Ошибка! Стиль не определен. Each field is described below: Item User Name Description Enter a user name. You can enter up to 25 Korean characters or up to 50 alphabetic characters. Login ID Enter a login ID. You can enter up to 20 alphabetic characters or numbers. The characters are case-sensitive. Login Password Enter a login password. You can enter up to 20 alphabetic characters or numbers. The characters are case-sensitive. Tel NO Enter the telephone number of a user.
OfficeServ DataView User Guide/Ed.00 Modify User Account Select [Modify User Account]. The window that allows you to modify user profiles will appear as shown in the figure below: Modify the fields you want and select checkboxes to take effect changes. Then, click [Change]. If you modify user information and do not click [Change], the window will not be updated. System Info This menu allows you to verify the OfficeServ system information and the OfficeServ DataView operating environment.
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OfficeServ DataView User Guide/Ed.00 Database Information This menu is used for displaying information on the DB(Database) used by OfficeServ DataView. The DB information used by the current web program and a list of backed up DBs are displayed. In order to view a statistics report on a backed up DB, select a DB and click [Register]. Connecting to a changed DB is valid only during the current session. If you log out and log in again, you will be connected to the default DB without affecting other users.
Ошибка! Стиль не определен. Station/UCD Group Information This menu is used for displaying information on station groups configured in the OfficeServ system. 38 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Scheduled Report This menu allows you to setup scheduled reports or delete unnecessary scheduled reports. Scheduled Report Setup This menu is used for setting the period and items for the report. Different options are provided for setting the period of a scheduled report depending on whether the report is a daily report, a weekly report, or a monthly report. Set Daily Report Item Description Use Check this option to use a daily report.
Ошибка! Стиль не определен. Set Weekly Report Item Description Use Check this option to use a weekly report. Start Day of Week Specify the start day of the weekly report. The report will be generated between 00:00 and 01:00 0n the next start day. Set Monthly Report Item 40 Description Use Check this option to use a monthly report. Start Day of Specify the start day of the monthly report. The report will be Month generated between 00:00 and 01:00 0n the next start day.
OfficeServ DataView User Guide/Ed.00 Scheduled Report Item Setup You can create scheduled reports for trunks and UCD groups. Check the Detail checkbox to view detailed statistics for each time zone. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Personalize You can personalize the user environment such as skin and language. Skin refers to graphic or audio files used for changing the shape of a game character or a UI(User Interface) to one that is preferred by the user. Set Skin Select [Personalize] Æ [Set Skin] and display the following window: Select a skin and click [Register].
OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide CHAPTER 4. Statistics This chapter describes the statistics function of the OfficeServ DataView Web page. Statistics Window Layout You can use the statistics function after connecting and logging in to the OfficeServ DataView homepage. The general layout of a statistics window is shown below: Page Title Sum © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Page Title The selected submenu is displayed as the title. Additional Menus The two menus below are provided as additional menus. Refer to the ‘Additional Menu’ section of this chapter for detailed descriptions. Menu Description Print the report. Export the report into the Microsoft Excel. Execution Options This section of the window allows you to set a statistics option and to start or stop the statistics process.
OfficeServ DataView User Guide/Ed.00 Selecting a Statistics Item Statistics windows display data generated by the OfficeServ system and saved in the DB, based on various criteria such as trunk and station. You can select a statistics item by placing the mouse pointer over a main menu and clicking a submenu from the list displayed. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Statistics Item Statistics items are categorized into six main menus, Trunk, Station, UCD, Operator, Miscellaneous and Scheduled Report, and are further categorized into fifty one submenus. 48 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Additional Menus Print Click the Print( ) icon from the additional menus to print a statistics window. The following figure shows an example of clicking the Print icon of a Trunk Overall Statistics window: A page for printing is created with the title on the upper middle section, the data retrieval period on the upper left section, and the printing date on the upper right section of the page. The sum and detailed results are expressed in black and white colors.
Ошибка! Стиль не определен. Export to Excel Click the Export to Excel ( ) icon from the additional menus to export a report into Microsoft Excel. Note that it works only when you have the Microsoft Excel properly installed on your PC. If the report opens with the Internet Explorer, you need to modify the file option. Open the Windows Explorer and select [Tools] -> [Folder Option].
OfficeServ DataView User Guide/Ed.00 Whenever you export a report into Excel, you will see the download warning. If you don’t want to see the file download warning anymore, clear this option. - Confirm open after download © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Execution Option Setup The [From ~ To] option is used for setting the scope of data to be retrieved, and the [Each] option is used for setting the data to be displayed on each row of the Each Time table. Additional options may be provided depending on the statistics item. The procedure for setting the execution options is as follows: 1. 2. 3. 4. 5.
OfficeServ DataView User Guide/Ed.00 Trunk Overall Statistics This menu allows you to verify the overall statistics and the time-based statistics on trunk calls. Select the Trunk Overall Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Record Cnt Total number of records Time Time(The first and last rows indicate detailed time.
Ошибка! Стиль не определен. Column Description Avg Call Time Average call duration(Call duration/Number of successful calls) Seize Succ Ratio Seizure success ratio(Number of successful seizures/Number of seizure attempts * 100) Call Ratio Call success ratio(Number of successful calls/Number of seizure attempts * 100) Traffic(Erlang) 54 Traffic(Seizure duration/Elapsed time) © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Trunk Incoming Statistics This menu allows you to verify the overall statistics and the time-based statistics on trunk inbound calls. Select the Trunk Inbound Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Record Cnt Total number of records Time Time(The first and last rows indicate detailed time.
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OfficeServ DataView User Guide/Ed.00 Trunk Outgoing Statistics This menu allows you to verify the overall statistics and the time-based statistics on trunk outbound calls. Select the Trunk Outbound Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Record Cnt Total number of records Time Time(The first and last rows indicate detailed time.
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OfficeServ DataView User Guide/Ed.00 Trunk Distribution Statistics This menu allows you to verify the statistics on the distribution of trunk calls based on call duration and time zone. Select the Trunk Distribution Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query].
Ошибка! Стиль не определен. ≤ 20 m Number of calls whose duration is less than or equal to 20 minutes ≤ 30 m Number of calls whose duration is less than or equal to 30 minutes 60 > 30 m Number of calls whose duration is greater than 30 minutes Total Cnt Total number of calls Max Call Time Maximum call duration © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Trunk Incoming Distribution Statistics This menu allows you to verify the statistics on the distribution of trunk inbound calls based on call duration and time zone. Select the Trunk Inbound Distribution Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query].
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OfficeServ DataView User Guide/Ed.00 Trunk Outgoing Distribution Statistics This menu allows you to verify the statistics on the distribution of trunk outbound calls based on call duration and time zone. Select the Trunk Outbound Distribution Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query].
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OfficeServ DataView User Guide/Ed.00 Trunk Incoming Fail Statistics This menu allows you to verify the overall statistics and the time-based statistics on failed trunk inbound calls. Select the Trunk Inbound Fail Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query].
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OfficeServ DataView User Guide/Ed.00 Trunk Outgoing Fail Statistics This menu allows you to verify the overall statistics and the time-based statistics on failed trunk outbound calls. Select the Trunk Outbound Fail Statistics submenu of the Trunk menu. Select the target time period from the execution options and click [Query].
Ошибка! Стиль не определен. Trunk Outgoing Statistics by Group This menu allows you to verify the overall statistics and the group-based statistics on trunk outbound calls. Select the Trunk Outbound Statistics by Group submenu of the Trunk menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.
Ошибка! Стиль не определен. Trunk Group Outgoing Statistics This menu allows you to verify the overall statistics and the time-based statistics on outbound calls of a specific trunk group. Select the Trunk Group Outbound Statistics submenu of the Trunk menu. Select the target time period and trunk group from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.
Ошибка! Стиль не определен. Trunk Port Statistics This menu allows you to verify the overall statistics on and calling list of a specific trunk port. Select the Trunk Port Statistics submenu of the Trunk menu. Select the target time period, type and port from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Seize End Time Seizure end time Seize Time Seizure duration Call Time Call duration Call Type Call type(Primary/Recall/Callback/Overflow/Consultation/Transfer /Conference/Pickup/Unknown) End Status End status(Fail/Hook Off/Ring/Connected/Queuing/External Outbound/External Answer/Hold) End Cause © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Trunk Abandoned Call List This menu allows you to verify the list of trunk abandoned calls. Select the Trunk Abandoned Call List submenu of the Trunk menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Station Statistics This section describes the statistics on stations of the OfficeServ system. Station Overall Statistics This menu allows you to verify the overall statistics and the time-based statistics on station calls. Select the Station Overall Statistics submenu of the Station menu. Select the target time period from the execution options and click [Query].
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OfficeServ DataView User Guide/Ed.00 Station Incoming Statistics This menu allows you to verify the overall statistics and the time-based statistics on station inbound calls. Select the Station Inbound Statistics submenu of the Station menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Record Cnt Total number of records Time Time(The first and last rows indicate detailed time.
Ошибка! Стиль не определен. Avg In Call Time Average inbound call duration(Inbound call duration/Number of successful inbound calls) In Succ Ratio Inbound success ratio(Number of successful inbound calls/Number of inbound requests * 100) In Answer Ratio Inbound answer ratio(Number of answered inbound calls/Number of successful inbound calls * 100) 78 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Station Outgoing Statistics This menu allows you to verify the overall statistics and the time-based statistics on station outbound calls. Select the Station Outbound Statistics submenu of the Station menu. Select the target time period from the execution options and click [Query].
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OfficeServ DataView User Guide/Ed.00 Station Incoming Detailed Statistics This menu allows you to verify the overall statistics and the time-based statistics on station inbound calls in detail. Select the Station Inbound Detailed Statistics submenu of the Station menu. Select the target time period from the execution options and click [Query].
Ошибка! Стиль не определен. Station Outgoing Detailed Statistics This menu allows you to verify the overall statistics and the time-based statistics on station outbound calls in detail. Select the Station Outbound Detailed Statistics submenu of the Station menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Station Outgoing Fail Statistics This menu allows you to verify the overall statistics and the time-based statistics on failed station outbound calls. Select the Station Outbound Fail Statistics submenu of the Station menu. Select the target time period from the execution options and click [Query].
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OfficeServ DataView User Guide/Ed.00 Station Tried Features Statistics This menu allows you to verify the overall statistics and the time-based statistics on station features. Select the Tried Features Statistics submenu of the Station menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Record Cnt Total number of records Time Time(The first and last rows indicate detailed time.
Ошибка! Стиль не определен. Station Incoming Statistics by Group This menu allows you to verify the overall statistics and the group-based statistics on station inbound calls. Select the Station Inbound Statistics by Group submenu of the Station menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.
Ошибка! Стиль не определен. Station Group Incoming Statistics This menu allows you to verify the overall statistics and the time-based statistics on inbound calls of a specific station group. Select the Station Group Inbound Statistics submenu of the Station menu. Select the target time period and station group from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.
Ошибка! Стиль не определен. Station Group Inbound Detailed Statistics This menu allows you to verify the overall statistics and the time-based statistics on inbound calls of a specific station group in detail. Select the Station Group Inbound Detailed Statistics submenu of the Station menu. Select the target time period and station group from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 In Succ Ratio Inbound success ratio (Number of successful inbound calls/Number of inbound requests * 100) Ans Ratio Answer ratio(Number of calls answered/Number of successful inbound calls * 100) © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Station Port Statistics This menu allows you to verify the overall statistics on and calling list of a specific station port. Select the Station Port Statistics submenu of the Station menu. Select the target time period, type and port from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Seize Time Seizure duration Call Time Call duration Call Type Call type(Primary/Recall/Callback/Overflow/Consultation/Transfer /Conference/Unknown) End Status End status(Fail/Hook Off/Ring/Connected/Queuing/External Outbound/External Answer) End Cause © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. UCD Statistics This section describes the statistics on UCD of the OfficeServ system. UCD Overall Incoming Statistics This menu allows you to verify the overall statistics and the time-based statistics on UCD inbound calls. Select the UCD Overall Inbound Statistics submenu of the UCD menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Column Description Xfer In Ans Cnt Number of transferred inbound calls answered Call Time Call duration © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Column Avg Call Time Description Average call duration(Call duration/(Number of calls answered + Number of transferred inbound calls answered )) Avg Wait Time Average waiting duration(Waiting duration of connected calls/ Number of calls answered) Avg Abd Time Average waiting duration of abandoned calls(Waiting duration of abandoned calls/Number of abandoned calls) Ans Ratio Answer ratio(Number of calls answered/Number of inbound calls * 100) 96 © SAMSUNG Electronics Co.
OfficeServ DataView User Guide/Ed.00 UCD Incoming Statistics by Group This menu allows you to verify the overall statistics and the group-based statistics on UCD inbound calls. Select the UCD Inbound Statistics by Group submenu of the UCD menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Group Cnt Number of groups Group NO Group number Group Name Name of a station group.
Ошибка! Стиль не определен. Column Avg Call Time Description Average call duration(Call duration/(Number of calls answered + Number of transferred inbound calls answered )) Avg Wait Time Average waiting duration(Waiting duration of connected calls/ Number of calls answered) Avg Abd Time Average waiting duration of abandoned calls(Waiting duration of abandoned calls/Number of abandoned calls) Ans Ratio 98 Answer ratio(Number of calls answered/Number of inbound calls * 100) © SAMSUNG Electronics Co.
OfficeServ DataView User Guide/Ed.00 UCD Group Incoming Statistics This menu allows you to verify the overall statistics and the time-based statistics on UCD inbound calls of a specific UCD group. Select the UCD Group Inbound Statistics submenu of the UCD menu. Select the target time period and UCD group from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Group NO Group number Group Name Name of a station group.
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OfficeServ DataView User Guide/Ed.00 UCD Overall Agent Incoming Statistics This menu allows you to verify the overall agent statistics and the time-based statistics on UCD inbound calls. Select the UCD Overall Agent Inbound Statistics submenu of the UCD menu. Select the target time period from the execution options and click [Query].
Ошибка! Стиль не определен. UCD Agent Incoming Statistics by Group This menu allows you to verify the overall agent statistics and the group-based statistics on UCD inbound calls. Select the UCD Agent Inbound Statistics by Group submenu of the UCD menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Column Description Xfer In Ans Cnt Number of transferred inbound calls answered Login Time Login time Call Time Call duration Consult Time Consultation duration © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. UCD Group Agent Incoming Statistics This menu allows you to verify the overall agent statistics and the agent-based statistics on UCD inbound calls of a specific UCD group. Select the UCD Group Agent Inbound Statistics submenu of the UCD menu. Select the target time period and UCD group from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Column Consult Time © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. UCD Agent Detailed Statistics This menu allows you to verify the overall statistics and the time-based statistics on UCD inbound calls of a specific agent. Select the UCD Agent Detailed Statistics submenu of the UCD menu. Select the target time period and agent from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column 106 Description Agent NO Agent Number Agent Name Name of an agent.
OfficeServ DataView User Guide/Ed.00 Group Xfer Cnt Number of group transfers Force Log Out Cnt Number of forced logout cases Xfer In Ans Cnt Number of transferred inbound calls answered Pickup Cnt Number of calls picked up from other devices Login Time Login time Call Time Call duration Direct Call Time Direct inbound call duration Out Call Time Outbound call duration Consult Time Consultation duration Pickup Call Time Pickup call duration © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. UCD Call Distribution Statistics This menu allows you to verify the statistics on the distribution of UCD calls based on call duration and time zone. Select the UCD Call Distribution Statistics submenu of the UCD menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 UCD Call Distribution Stat. by Group This menu allows you to verify the statistics on the distribution of UCD calls based on call duration and group. Select the UCD Call Distribution Stat. by Group submenu of the UCD menu. Select the target time period from the execution options and click [Query].
Ошибка! Стиль не определен. 110 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 UCD Wait Distribution Statistics This menu allows you to verify the statistics on the distribution of UCD calls based on the wait time and time zone. Select the UCD Wait Distribution Statistics submenu of the UCD menu. Select the target time period and type from the execution options and click [Query]. Answer of Type is the waiting duration of an answered call, and Abandon of Type is of an abandoned call.
Ошибка! Стиль не определен. ≤ 120 s Number of waiting cases whose duration is less than or equal to 120 seconds > 120 s Number of waiting cases whose duration is greater than 120 seconds 112 Total Cnt Total number of waiting cases Avg Call Time Average waiting duration Max Call Time Maximum waiting duration © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 UCD Wait Distribution Stat. by Group This menu allows you to verify the statistics on the distribution of UCD calls based on wait time and group. Select the UCD Wait Distribution Stat. by Group submenu of the UCD menu. Select the target time period and type from the execution options and click [Query]. Answer of Type is the waiting duration of an answered call, and Abandon of Type is of an abandoned call.
Ошибка! Стиль не определен. Column ≤ 100 s Description Number of waiting cases whose duration is less than or equal to 100 seconds ≤ 120 s Number of waiting cases whose duration is less than or equal to 120 seconds > 120 s Number of waiting cases whose duration is greater than 120 seconds 114 Total Cnt Total number of waiting cases Avg Call Time Average waiting duration Max Call Time Maximum waiting duration © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 UCD Group Abandoned Call List This menu allows you to verify the list of abandoned calls of a UCD group. Select the UCD Group Abandoned Call List submenu of the UCD menu. Select the target time period and UCD group from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Group NO Group number Group Name Name of a station group.
Ошибка! Стиль не определен. Column 116 Description Group NO Group number DID NO DID number CID NO CID number © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Operator Statistics This menu allows you to verify the statistics on operator information of the OfficeServ system. Operator Group Overall Statistics This menu allows you to verify the overall statistics and the time-based statistics on inbound operator calls. Select the Operator Group Overall Statistics submenu of the Operator menu. Set the options in the execution options, and click [Query].
Ошибка! Стиль не определен. Column 118 Description In Req Cnt Number of required inbound calls In Succ Cnt Number of successful inbound calls All Busy Fail Cnt Busy faulty count © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.
Ошибка! Стиль не определен. Operator Group Detailed Statistics This menu allows you to verify the overall statistics and the time-based statistics on inbound operator calls. Select the Operator Group Detailed Statistics submenu of the Operator menu. Set the options in the execution options, and click [Query].
OfficeServ DataView User Guide/Ed.00 Column Description Call Time Call duration Avg Call Time Average call duration(Call duration/number of answers) In Succ Ratio Ratio of successful inbound calls(Number of successful inbound calls/number of required inbound call * 100) Ans Ratio Ratio of answers(Number of answers/number of successful inbound calls * 100) © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Operator Distribution Statistics This menu allows you to verify the time-based distribution statistics on operator calls. Select the Operator Call Duration Statistics submenu of the Operator menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Record Cnt Total number of records Time Time(The first and last rows display detailed time.
OfficeServ DataView User Guide/Ed.00 > 30 m Number of calls whose duration is greater than 30 minutes Total Cnt Total number of calls © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Operator Distribution Stat. by Ring Plan This menu allows you to verify the statistics on operator calls based on time and ring plans. Select the Call Duration Statistics by Operator Ring Plan of the Operator menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Column Description > 30 m Number of calls whose duration is greater than 30 minutes Total Cnt Total number of calls © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Operator Port Statistics by Port This menu allows you to verify the overall statistics on operator calls and statistics by operator port. Select the Statistics by Operator Port submenu of the Operator menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description Port Cnt Port number Port Tel Port telephone number Port Name Name of a station.
OfficeServ DataView User Guide/Ed.00 Column Avg In Call Time Description Average inbound call duration(Inbound call duration/number of times that inbound calls have been answered) In Answer Ratio Ratio of answered inbound calls(Number of answered inbound calls/number of successful inbound calls * 100) © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Operator Port Detailed Stat. by Port This menu allows you to verify the overall statistics on operator calls and statistics by port. Select the Detailed Statistics by Operator Port submenu of the Operator menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column 128 Description Port Cnt Port number Port Tel Port telephone number Port Name Name of a station.
OfficeServ DataView User Guide/Ed.00 Column Ans Ratio © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Miscellaneous This menu allows you to verify the miscellaneous statistical data on the OfficeServ system. VMAA/AA/Cadence Group Statistics This menu allows you to verify the overall statistics and the time-based statistics on VMAA/AA/Cadence inbound calls. Select the VMAA/AA/Cadence Group Statistics submenu of the Miscellaneous menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Column Description Xfer Fail Cnt Number of transfer failures Xfer Succ Cnt Number of successful transfer © SAMSUNG Electronics Co., Ltd.
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OfficeServ DataView User Guide/Ed.00 VMAA/AA/Cadence Xfer Fail Statistics This menu allows you to verify the overall statistics and the time-based statistics on VMAA/AA/Cadence transfer failures. Select the VMAA/AA/Cadence Transfer Fail Statistics submenu of the Miscellaneous menu. Select the target time period from the execution options and click [Query].
Ошибка! Стиль не определен. Statistics by DID This menu allows you to verify the overall statistics on DID inbound calls and the statistics by DID. Select the Statistics by DID submenu of the Miscellaneous menu. Select the target time period from the execution options and click [Query].
OfficeServ DataView User Guide/Ed.00 Detailed DID Statistics This menu allows you to verify the overall statistics on DID inbound calls and the statistics by DID. Select the Detailed DID Statistics submenu of the Miscellaneous menu. Select the target time period from the execution options and click [Query]. Columns of the Total Summary table and Each Time table are described below: Column Description DID NO DID Number Time Time(The first and last rows display detailed time.
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OfficeServ DataView User Guide CHAPTER 5. Monitoring This chapter describes the monitoring function of the OfficeServ DataView Web page. Monitoring Window Layout You can use the monitoring function after connecting and logging in to the OfficeServ DataView homepage. The general layout of a monitoring window is shown below: Additional Menus Page Title Execution Options Sum Detailed Results Sum Detailed Result © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Page Title The selected submenu is displayed as the title. Additional Menus The three menus below are provided as additional menus. Refer to the ‘Additional Menu’ section of this chapter for detailed descriptions. Menu Description Creates a new window for monitoring. Execution Options This section of the window allows you to set a monitoring option and to start or stop the monitoring process.
OfficeServ DataView User Guide/Ed.00 Selecting a Monitoring Item Monitoring windows display information on call events that occur in the OfficeServ system, based on various criteria such as trunk and station. You can select a monitoring item by placing the mouse pointer over a main menu and clicking a submenu from the list displayed. Monitoring Item Monitoring items are categorized into four main menus, Trunk, Station, UCD, and Miscellaneous, and are further categorized into fifteen submenus.
Ошибка! Стиль не определен. Additional Menus New Page Click the New( ) icon to view the current monitoring window from a new page. This function helps you to monitor multiple items simultaneously. The following figure shows an example of clicking the New icon of a Trunk Group Status window. 140 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 Trunk Monitoring This function is used for monitoring the trunk status of the OfficeServ system. Trunk Group Status This menu allows you to monitor the overall status of trunk groups and the status of each group. Select the Trunk Group Status submenu of the Trunk menu. Click [Start] from the execution options to start the monitoring.
Ошибка! Стиль не определен. Trunk Group Port Status This menu allows you to monitor the status of a selected trunk group and the status of each trunk port of the group. Select the Trunk Group Port Status submenu of the Trunk menu. Select a group from the execution options and click [Start].
OfficeServ DataView User Guide/Ed.00 Port Status Port status Call Status Call status Duration Duration Opp Tel Telephone number of the opposite party © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Trunk Port Status by Scope This menu allows you to monitor the trunk port status for a selected scope. Select the Trunk Port Status by Scope submenu of the Trunk menu. Enter the range of trunk ports in the execution options and click [Start].
OfficeServ DataView User Guide/Ed.00 Trunk Port Status by Time This menu allows you to monitor the trunk port status for a selected time. Select the Trunk Port Status by Time submenu of the Trunk menu. Enter the range of trunk ports and select the duration of the trunk port, and click [Start].
Ошибка! Стиль не определен. Station Monitoring This function is used for monitoring the station status of the OfficeServ system. Station Group Status This menu allows you to monitor the overall status of station groups and the status of each group. Select the Station Group Status submenu of the Station menu. Click [Start] from the execution options to start the monitoring.
OfficeServ DataView User Guide/Ed.00 100) Group In Cnt © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Station Group Port Status This menu allows you to monitor the status of a selected station group and the status of each station port of the group. Select the Station Group Port Status submenu of the Station menu. Select a group from the execution options and click [Start].
OfficeServ DataView User Guide/Ed.00 © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Station Port Status by Scope This menu allows you to monitor the station port status for a selected scope. Select the Station Port Status by Scope submenu of the Station menu. Enter the range of station ports in the execution options and click [Start].
OfficeServ DataView User Guide/Ed.00 Station Port Status by Time This menu allows you to monitor the station port status for a selected time. Select the Station Port Status by Time submenu of the Station menu. Enter the range of station ports and select the duration of the station port, and click [Start].
Ошибка! Стиль не определен. UCD Monitoring This function is used for monitoring the UCD status of the OfficeServ system. UCD Call Status This menu allows you to monitor the overall status of UCD groups and the call status of a UCD group. Select the UCD Call Status submenu of the UCD menu. Click [Start] from the execution options to start the monitoring.
OfficeServ DataView User Guide/Ed.00 calls * 100) © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. UCD Agent Status This menu allows you to monitor the overall agent status of UCD groups and the agent status of a UCD group. Select the UCD Agent Status submenu of the UCD menu. Click [Start] from the execution options.
OfficeServ DataView User Guide/Ed.00 UCD Group Agent Status This menu allows you to monitor the status of a UCD group and the status of agents assigned to the UCD group. Select the UCD Group Agent Status submenu of the UCD menu. Click [Start] from the execution options.
Ошибка! Стиль не определен. Miscellaneous This function is used for monitoring miscellaneous statuses of the OfficeServ system. Operator Group Status This menu allows you to monitor an operator group status. Select the Operator Group Status submenu of the Miscellaneous menu. Click [Start] from the execution options to start the monitoring.
OfficeServ DataView User Guide/Ed.00 NO Record Number Port Tel Port Number Port Type Port type Port Status Port status Call Status Call status Duration Duration Opp Tel Telephone number of the opposite party AA/VMAA Group Status This menu allows you to monitor an AA/VMAA group status. Select the AA/VMAA Group Status submenu of the Miscellaneous menu. Click [Start] from the execution options.
Ошибка! Стиль не определен. Queued Cnt Number of queued calls Answer Cnt Number of calls answered Answer Ratio Response rate(Number of calls answered/Number of inbound calls * 100) Group In Cnt 158 Number of Group Incoming calls © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 AA/VMAA Group Port Status This menu allows you to monitor an AA/VMAA group port status. Select the AA/VMAA Group Port Status submenu of the Miscellaneous menu. Select a group from the execution options and click [Start].
Ошибка! Стиль не определен. Wall board Go to 'Configuration->Personalize->Set Wallboard' to set the wallboard contents and thresholds.
OfficeServ DataView User Guide/Ed.00 UCD Login Cnt Number of UCD Login UCD Log Out Cnt Number of UCD Log Out UCD Busy Cnt Number of UCD Busy UCD Busy Ratio Ratio of UCD Busy UCD In Call Cnt Number of UCD In Call Cnt UCD Queued Cnt Number of UCD Queued UCD Answer Cnt Number of UCD Answer UCD Group In Cnt Number of Group In UCD Group In Ans Cnt Number of Group In Ans UCD Group In Ans Ratio UCD Group In Ans Rate UCD Longest Connected Time UCD Longest Wait Time © SAMSUNG Electronics Co.
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OfficeServ DataView User Guide CHAPTER 6. Scheduled Report This chapter describes the scheduled report function of the OfficeServ DataView Web site. Scheduled reports include trunk reports and UCD reports designated by a user. Refer to ‘Chapter 4. Statistics’ for descriptions report items. Scheduled Report Window Layout The general layout of a scheduled report window is shown below: Page Title Item Title Creation Date Period Sum Detailed Results Page Title 서브메뉴에서 선택한 리포트의 제목이 표시됩니다.
Ошибка! Стиль не определен. 터를 보여주고 있습니다. 주기 리포트의 기간은 [환경 구성] 메뉴의 [주기 리포트 설정] 에서 설정할 수 있습니다. Creation Date 주기 리포트가 생성된 날짜와 시간이 표시됩니다. 주기 리포트 생성 날짜는 [환경 구성] 메뉴의 [주기 리포트 설정] 에서 설정할 수 있으 며 Scheduler 에서 확인할 수 있습니다. Item Title 주기 리포트의 종류를 나타냅니다. 리포트의 종류는 [환경 구성] 메 뉴의 [주기 리포트 설정]의 일간/주간/월간리포트 설정 부분을 참고 하십시오. Sum This section of the window displays the sum of each statistical item.
OfficeServ DataView User Guide CHAPTER 7. Troubleshooting This chapter provides information on problems that may occur during the installation and operation of OfficeServ DataView, and describes proper actions against each problem. ODBC Version Error Symptom An error message related to ODBC(Open Database Connectivity) appears on the window. Cause In order to use the OfficeServ DataView program with MDB, the version of Microsoft Access Driver(*.mdb) must be 4.0 or later.
Ошибка! Стиль не определен. I cannot open the monitoring pages! Symptom When you select any of the Monitoring pages, you encounter error page with the following description: Server object error 'ASP 0178 : 80070005' Server.CreateObject Access Error The call to Server.CreateObject failed while checking permissions. Access is denied to this object. Cause The authenticated user for the Visual Basic (VB) run-time file (Msvbvm60.dll) does not have sufficient permissions.
OfficeServ DataView User Guide/Ed.00 Set the [Application Permission] option as ‘Low (IIS Process)’. Click [OK]. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. I cannot save the Scheduled Report options! Symptom When you select any of [Set Daily/Weekly/Monthly Report] pages, set options, and click the [Save] button, you will see the options are reset to the defaults. Cause The IUSR_computername account does not have sufficient permissions to access configuration file. Or the configuration file is set read only when it is copied to the DataView server computer.
OfficeServ DataView User Guide/Ed.00 If the ‘Read-only attribute’ is set, clear it. Select the [Security] tab. Add ‘Internet Guest Account’ (IUSR_computername) and give ‘Full Control’ to that account. Click [OK]. © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. Select ‘Day’, ‘Week’, ‘Month’ folders and schedule.ini file in the [ScheduledReport] folder and right click the mouse button. Select [Properties] option. Confirm that the ‘Read-only’ attribute is not set. 170 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 I cannot add/delete/modify accounts! This case is only applicable to the OfficeServ DataView with MDB. Symptom When you try to add, delete, or modify user accounts, you encounter error page with the following description: Microsoft JET Database Engine (0x80004005) Operation must use an updateable query. filename, line number Cause The IUSR_computername account does not have sufficient permissions to access MDB file.
Ошибка! Стиль не определен. You will get the [DB Properties] window open. Select [Security] tab and give full control to the Users group. Click [OK]. 172 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 I cannot save [Personalize] configurations! This case is only applicable to the OfficeServ DataView with MDB. Symptom When you try to save personal options such as ‘Skin’, you encounter error page with the following description: Microsoft JET Database Engine (0x80004005) Operation must use an updateable query. filename, line number Cause The IUSR_computername account does not have sufficient permissions to access MDB file.
Ошибка! Стиль не определен. I cannot save the exported excel report ! Symptom When you export a report into excel, it is open with the internet explorer without any menu or toolbar. Cause The ‘XLS’ file is set to be open in the same window that is opening the ‘XLS’ file. Resolution Open the Windows Explorer and select [Tools] -> [Folder Option]. The select the [File Types] tab, select [XLS] from the [Registered file types] list, and click the [Advanced] button 174 © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide/Ed.00 When the [Edit File Type] dialog open, clear this option. - Browse in same window © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide ANNEX A. Abbreviation A AA Automated Attendant CID Caller Identification COM Component Object Model CPU Central Processing Unit DB Database DID Direct Inward Dialing C D DND Do Not Disturb DOD Direct Outward Dialing I ID Identification IIS Internet Information Server IP Internet Protocol LED Light Emitting Diode L N NetBIOS Network Basic Input Output System © SAMSUNG Electronics Co., Ltd.
Ошибка! Стиль не определен. NTFS New Technology File System MDB Multimedia Database MMC Man Machine Command ODBC Open Database Connectivity OS Operating System SQL Structured Query Language TCP/IP Transmission Control Protocol/Internet Protocol TRK Trunk UCD Universal Call Distribution UI User Interface M O S T U V 178 VM Voice Mail VMAA Voice Mail/Automated Attendant © SAMSUNG Electronics Co., Ltd.
OfficeServ DataView User Guide ©2004 Samsung Electronics Co., Ltd. All rights reserved. Information in this document is proprietary to SAMSUNG Electronics Co., Ltd. No information contained here may be copied, translated, transcribed or duplicated by any form without the prior written consent of SAMSUNG.
