User guide

OfficeServ DataView User Guide/Ed.00

101

UCD Overall Agent Incoming Statistics

This menu allows you to verify the overall agent statistics and the time-based

statistics on UCD inbound calls. Select the UCD Overall Agent Inbound

Statistics submenu of the UCD menu.

Select the target time period from the execution options and click [Query].

Columns of the Total Summary table and Each Time table are described below:

Column Description

Record Cnt Total number of records

Time Time(The first and last rows indicate detailed time.)

Group Cnt Number of groups

Agent Cnt Number of agents

In Cnt Number of inbound calls

Ans Cnt Number of calls answered

Consult Cnt Number of consultation

Xfer Cnt Number of transfers

Group Xfer Cnt Number of group transfers

Force Log Out Cnt Number of forced logout cases

Xfer In Ans Cnt Number of transferred inbound calls answered

Call Time Call duration

Consult Time Consultation duration