User guide

OfficeServ DataView User Guide/Ed.00

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Detailed DID Statistics

This menu allows you to verify the overall statistics on DID inbound calls and

the statistics by DID. Select the Detailed DID Statistics submenu of the

Miscellaneous menu.

Select the target time period from the execution options and click [Query].

Columns of the Total Summary table and Each Time table are described below:

Column Description

DID NO DID Number

Time Time(The first and last rows display detailed time.)

Seize Cnt Seizure count

Answer Cnt Number of answers

Abandoned Call Cnt Number of abandoned calls

Answer Ratio Ratio of answers(Number of answers/seizure number * 100)

Trunk Seize Time Trunk seizure duration

Call Time Call duration

Avg Trunk Seize Time Average trunk seizure duration(Trunk seizure duration/number

of seizure)

Avg Call Time Average call duration(Call duration/number of answers)