User guide

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Miscellaneous
This function is used for monitoring miscellaneous statuses of the OfficeServ
system.
Operator Group Status
This menu allows you to monitor an operator group status. Select the Operator
Group Status submenu of the Miscellaneous menu.
Click [Start] from the execution options to start the monitoring.
Columns of the Total Summary table and the Each Group table are described
below:
Column Description
Ring Plan Ring Plan Number
Group Operator Group Number
Total Line Total number of lines
Fault Line Number of faulty lines
Available Line Number of lines available
In Call Cnt Number of inbound calls
Queued Cnt Number of queued calls
Answer Cnt Number of calls answered
Group In Cnt Number of Group Incoming calls
Answer Ratio Response rate(Number of calls answered/Number of inbound
calls * 100)