User guide

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Station Outgoing Detailed Statistics

This menu allows you to verify the overall statistics and the time-based

statistics on station outbound calls in detail. Select the Station Outbound

Detailed Statistics submenu of the Station menu.

Select the target time period from the execution options and click [Query].

Columns of the Total Summary table and Each Time table are described below:

Column Description

Record Cnt Total number of records

Time Time(The first and last rows indicate detailed time.)

Internal Outbound Internal Outbound

External Outbound External outbound

Out Try Cnt Number of outbound attempts

Out Succ Cnt Number of successful outbound calls

Xfer Cnt Number of transfers

Seize Time Seizure duration

Call Time Call duration

Avg Seize Time Average seizure duration(Seizure duration/Number of successful

outbound calls)

Avg Call Time Average call duration(Call duration/Number of successful

outbound calls)

Out Succ Ratio Outbound success ratio(Number of successful outbound

calls/Number of outbound requests * 100)

Call Ratio Call ratio

(Number of calls/Number of successful outbound calls * 100)