User guide

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Station Incoming Statistics by Group
This menu allows you to verify the overall statistics and the group-based
statistics on station inbound calls. Select the Station Inbound Statistics by
Group submenu of the Station menu.
Select the target time period from the execution options and click [Query].
Columns of the Total Summary table and Each Time table are described below:
Column Description
Group Cnt Total number of groups
Group NO Group number
Group Name Name of a station group. Blank if not available
Total Line Total number of lines
Fault Line Number of faulty lines
Use Line Number of available lines
In Req Cnt Number of inbound requests
In Succ Cnt Number of successful inbound calls
All Busy Fail Cnt Number of failures when all lines are busy
ETC Fail Cnt Number of other failures
In Answer Cnt Number of answered inbound calls
In No Answer Cnt Number of unanswered inbound calls
In Xfer Cnt Number of inbound transfers
In Seize Time Number of seizure duration of inbound calls