SYSTEM ADMINISTRATION AND SPECIAL FEATURES GUIDE iDCS 500 DIGITAL COMMUNICATIONS SYSTEM November 2001 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason. Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant.
TABLE OF CONTENTS ABOUT THIS BOOK ........................................................ 1 SPECIAL FEATURES System Ring Plans ............................................................................ 2 Manual Ring Plan Change ................................................................ 2 Temporary Ring Plan Override ............................................................2 Calling The System Operator ............................................................ 3 Operator Recalls .............
ABOUT THIS BOOK This book contains instructions for special features that every telephone user may not need to know. The owner can decide who the system administrator will be and who will have access to these features. Station users can be trained on only the items that apply to them. This procedure will help control costs and telephone abuse. Several of the features listed in this book are specific to the system operator or attendant position.
SPECIAL FEATURES SYSTEM RING PLANS Your system is designed to have a maximum of six different Ring Plans. Each ring plan can be programmed to allow different lines to ring different ring plans to ring different station and/or station groups. Examples of why different ring plans are required can include normal day operation, night operation, using different operators during different lunch shifts and Saturday or evening hours of operation.
When the third option is selected, the station that barges-in can monitor the conversation and no warning tone or display will be sent to the station being monitored. The handset transmitter and keyset microphone are disabled. The party that originated the barge-in may join the conversation by pressing the MUTE button on the keyset. Your service company must program these options for you. WARNING Barge-in without tone may violate state or federal laws concerning the right to privacy.
DISA SECURITY FORCED ACCOUNT CODES A common practice among hackers is to repeatedly dial a known DISA access number (usually with a computer) and try a different passcode each time. The hacker hopes to eventually chance upon the correct passcode and thus gain access to your system. The iDCS 500 security feature counts the number of sequential incorrect passcode attempts. If a certain number is reached, DISA is disabled and the system sends an alarm to designated display stations.
USING THE TIE LINE OUTGOING Your office can be connected to another system with a tie line. Use this line to make calls to stations in the other system. If programming allows, you can access lines in the other system to make outside calls. Tie line calls can be put on hold, transferred and conferenced in the same manner as are other outside calls. • Lift the handset or press the SPK or MONITOR key. • Dial the tie line access code or press the tie line key.
CALLER ID SPECIAL FEATURES INVESTIGATE TEAR HERE Investigate allows selected stations with a special class of service to investigate any call in progress. If CID information is available for an incoming call, you will know to whom this station user is speaking. For outgoing calls, you can see the number that was dialed. After investigating, you may barge-in on the conversation, disconnect the call or hang up your phone to end the investigation. • At your keyset, press the INVESTIGATE key.
SYSTEM ADMINISTRATOR PROGRAMMING CUSTOMER LEVEL ACCESS Before any customer programs can be accessed, you must first open system programming using the passcode you have been assigned. You must use a display keyset. Should it become necessary to change this passcode, see your service company. • While on-hook, press TRSF and then dial 200. Your display shows [ENABLE CUS. PROG. PASSCODE]. • Dial the four digit passcode. The display shows [ENABLE CUS. PROG. - DISABLE]. • Dial 1 to enable.
2. Use the UP and DOWN keys to scroll through the different options and press the right soft keys. CHANGE PASSCODE DISA ALARM:5678 4. Press TRSF to store and exit programming OR press SPK to store and advance to the next program 3. Press HOLD to reset the passcode CHANGE PASSCODE RING PLAN: 0000 If you have entered invalid data, you will receive an [ INVALID ENTRY ] message for three seconds. Reenter the correct date and time. If the information you entered is incorrect, repeat the procedure. 4.
PROGRAM KEYS Names are written using the keypad. Each press of a key will select a character. Pressing the dial pad key moves the cursor to the next position. For example, if the directory name is “SAM SMITH,” press the number “7” three times to get the letter “S.” Press the number “2” once to get the letter “A.” Continue selecting characters from the table below to complete your message. Press the “A” key to change the letter from upper case to lower case. UP & DOWN - Used to scroll and move cursor.
iDCS KEYSETS PROGRAM TRUNK NAMES COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R & 7 DIAL 8 T U V ✱ 8 DIAL 9 W X Y Z 9 DIAL ✱ : = [ ] ✱ 1. When the character you want appears on the same dial pad key as the previous character, press UP to move the cursor one space to the right. 2. Other symbols are available for DIAL #.
PROGRAM STATION GROUP NAMES This program is used to assign a character name or identification for each station group (501–549). You may assign a name 11 characters long. The system list starts with 200 numbers and can be increased in blocks of ten. The maximum amount is 500 numbers if no more than 1000 station speed dial numbers are assigned. See your service company to increase or decrease the system list. PROGRAM KEYS UP & DOWN - Used to scroll and move cursor. KEYPAD - Used to enter characters.
iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT A B C D E 28D KEYSET, 18D KEYSET PROGRAMMABLE KEYS LAYOUT F VOLUME Transfer A C E B D F PROGRAM SYSTEM SPEED DIAL NAMES This program is used to assign a character name or identification for each system speed dial location. This name enables you to locate the speed dial number when you are using the directory dial feature. You may assign a name 11 characters long.
PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONS iDCS KEYSETS 8D KEYSET PROGRAMMABLE KEYS LAYOUT Individual station users can program their own numbers, but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change any station’s speed dial numbers. The station speed dial codes are 00–49. Each station begins with ten numbers (00–09) and can be assigned more in blocks of ten (up to a maximum of fifty numbers).
6. Press the F key to access Program Station Speed Dial Names OR press TRSF to save and exit programming OR press SPK to save and advance to the next program 4. Dial the speed dial location (e.g., 05) OR use UP or DOWN to scroll through the location numbers and use the right soft key to move the cursor OR press the left soft key to return to step 2 above [205] SPEED NAME 01:_ DEFAULT DATA: NO SPEED DIAL NUMBERS PROGRAMMED 5.
2. Dial in the message number (e.g., 11) OR press UP or DOWN to scroll through the messages and press the right soft key to move the cursor PGM.MESSAGE (16) EMPTY MESSAGE 3. Enter in the message using the procedure in Program Station Names and press the right soft key to return to step 2 above PGM.MESSAGE (16) IN THE SHOWROOM 3. Dial 1–3 to select the alarm (e.g.
MANAGING KEY ASSIGNMENTS PROGRAM KEYS You can view station key assignments and add extenders to some of the programmable keys for easy one touch operation of frequently used features. UP & DOWN - Select the extension number. KEYPAD - Used to enter extender codes. HOLD - Used to clear the displayed data. An extender is a number that makes an otherwise general key very specific. Adding the digit “4” to a PAGE key defines this key for paging zone four.
PROGRAMMING ACCOUNT CODES STATION TIMERS This program is used to add or change account code entries. Each station can have five timers customized for them to accomodate station users with individual work habits. These timers are as follows: PROGRAM KEYS NO ANS FWD No Answer Forward KEYPAD - Used to enter the account code (allowable digits 0–9). UP & DOWN - Used to select entry number. FLASH & TRSF - Used to view and change only the used entries. SPK/RLS - Used to clear data.
2. Dial the station number (e.g., 205) OR press UP or DOWN key to select the station and press the right soft key OR press ANS/RLS to select all stations and press the right soft key [205] NO ANS FWD 010 SEC OR [ALL] NO ANS FWD 010 SEC 3. Press UP or DOWN key to select the station timer and press the right soft key [205] DTMF DUR. 0100 MS→ 4. Enter the new value via the dial pad, e.g., 0300 and the system will return to step 2 [205] DTMF DUR. 0100 MS→0300 5.
HOLIDAY CUSTOMER SET RELOCATION This program provides the ability to set as many as 20 different holidays. Each holiday will override the System Operating Mode for that particular date with a programmed ring plan. This program is used to swap information associated with two stations. All assignments such as trunk ring, station group, station COS, station speed dial etc. will follow this program. 12 button keysets and 24 button keysets can be exchanged.
The iDCS 500 is provided with software that self-checks for any failures. If a failure does occur in the iDCS 500 software or hardware, a fault error will be generated and buffered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will ring and cause the SYSTEM ALARM button to flash amber. A phone with a display should be used so that the alarm information can be viewed.