User Manual

Troubleshooting
Getting Support
127 Getting support through Remote Management
128 Finding the contact information for service
128 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
129 Testing the picture
I Can't Hear the Sound Clearly
132 Testing the sound
There Is a Problem with the Broadcast
My Computer / Game Console Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
140 Before using the recording and schedule recording functions
142 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
145 Read before setting up a wireless Internet connection
Updating the TV’s Software
115 Updating the TV’s software to the latest version
115 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
116 Scanning the TV and connected storage for malicious code
Using Other Functions
116 Running the accessibility functions
116 Running Accessibility Shortcuts
117 Enabling voice guides for the visually impaired
117 Audio Description
118 White text on black background (high contrast)
118 Setting the screen to a black and white tone
118 Inverting the screen colour
118 Enlarging the font (for the visually impaired)
118 Learning about the remote control (for the visually impaired)
119 Learning about the TV menu
119 Watching TV broadcasts with subtitles
120 Listening to the TV through Bluetooth devices (for the hearing
impaired)
120 Configuring advanced system settings
121 Restoring the TV to the factory settings
HbbTV
Teletext Feature
123 On the Samsung Smart Remote
125 On the standard remote control
126 Typical Teletext page
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