User Manual

100_ troubleshooting
troubleshooting
PROBLEM POSSIBLE CAUSES WHAT TO DO
Fridge or freezer
compartment too
warm.
(Low cooling
power)
Switch on the power (“I” pressed).
Refrigerator is unplugged.
Power switch set to O (OFF).
Plug in the power plug again.
Temperature controls set at the warmest
setting.
Press the FRE. TEMP/REF. TEMP button
and set it colder.
Refrigerator installed in a place exposed
to direct sunlight and in the vicinity of
heater.
Keep the refrigerator away from direct
sunlight and heating appliances.
Frozen food
in fridge
compartment.
Fridge control setting is too cold. Press the temperature control button and
set to a warmer setting.
Refrigerator installed in a too cold place. When the ambient temperature is lower
frozen.
Food containing lots of water is placed
closer to the cold air discharging port.
Put food containing lots of water on the
front part of the self.
Vibration or rattling
sounds.
The floor is slanted or it is not firm
enough.
Move the refrigerator and put it on a hard
level floor.
There is something blocking ventilation in
the machine compartment on the top.
If there is anything blocking ventilation,
remove it.
Refrigerator has
odor.
Dishes are stored without being wrapped
in plastic.
Make sure to put lids on containers and/or
wrap food in plastic.
Meat, fish and chicken are put in the
refrigerator without plastic packing.
Put them in clean plastic bags and seal
the bags before storing them.
Foods are stored for too long. Foods stored for a long time could have
odors.
Ice cubes have
odor.
Ice cubes are made with tap water. Water could contain chlorine which has a
distinctive odor.
Make ice with filtered water.
Interior of refrigerator needs cleaning. Clean the interior of the refrigerator
frequently to remove food smells.
Ice storage bin needs cleaning. Wipe the surface of the ice bin frequently.
Food dropped on the shelf. Wipe it away completely.
Water dispenser
does not work.
Water supply line is turned off. Turn on water supply.
Water supply line is not connected
properly.
Review the installation manual or contact
our service center.
DA68-02935A-10.indb 100
troubleshooting _101
03 TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Water is warm.
The fridge compartment is too warm. Press the REF.TEMP button and set to a
colder setting.
Six glassfuls of water have been used
continuously.
When more than six glasses of water are
dispensed it takes a few hours to cool
additional water.
Cube dispenser
does not work.
No ice cubes or not enough ice cubes. Wait 12 hours for ice cubes to be made.
Requires 24 hours to have enough ice
cubes in the ice bin.
Ice cubes get stuck together. When ice is not used for a long time or
when there is a power failure, ice cubes
could get stuck together.
If this occurs, throw away the ice lump
and empty the ice bin to get freshly made
ice cubes.
Door hard to open.
It has just closed after being opened. If you open the door again within 5~10
seconds, it could be hard to open due to
the pressure difference between the inside
and the outside of the refrigerator.
Try again in five minutes.
You hear a water
flowing noise (Ex:
gurgling, sizzling
or popping) or a
clicking sound in
the refrigerator.
(Ex: clicking,
rattling, chirping,
cracking)
The flow of refrigerant through the cooling coils may make a water flowing noise (ex:
gurgling, sizzling, popping) or a water dropping noise may occur during the defrost cycle
as ice melts and flows.
This is not a defect. It is a normal function.
When the refrigerator cools to the correct temperature, when cooling coils expand or
contract, or when relays activate to control refrigerator components, you can hear these
sounds. They do not indicate a defect. It is normal operation.
Frost builds up
in the freezer
compartment.
(Moisture collects
inside the fridge
compartment)
The ambient temperature and humidity
are high, the door is left open for a long
time or food with lots of water is stored
without a lid.
In this case, frost or moisture could build
up. Wipe dry it.
Moisture builds
up on the outside
surface of the
refrigerator and on
the interior lamp
cover.
The fridge door has remained open for a
long time.
When the fridge door remains open for
a long time, the fridge lamp cover will be
warmed up by the halogen lamp (35W)
resulting in water condensation.
Wipe dry it.
The ambient humidity is too high. When it is humid outside, water in the
air could condense on the relatively cold
fridge surfaces.
DA68-02935A-10.indb 101 2018. 7. 9. �� 4:55
DA68-02935A-11.indd 101 2020-10-16  3:02:49