Service manual

Troubleshooting
4-2
Samsung Electronics
4-2 Error Messages
Error Message Description Solution
RETRY REDIAL? The machine is waiting for the programmed inter-
val to automatically redial.
You can press START to immediately
redial, or STOP to cancel the redial
operation.
COMM. ERROR A problem with FAX communications has
occurred.
Try again.
DOCUMENT JAM Loaded document has Jammed in the scanner
document feeder
Clear the document Jam.
DOOR OPEN The side cover is not securely latched The side door and front door must be
closed in the correct order. Open both
doors. Close the front door first then
close the side door.
GROUP NOT AVAILABLE You have tried to select a group location where
only a single location number can be used, such
as when adding locations for a multi-dial opera-
tion.
Try again, check location for group.
LINE ERROR Your unit cannot connect with the remote
machine, or has lost contact because of a prob-
lem on the phone line.
Usually caused by a telephone line
problem. Try again. If failure persists,
wait an hour or so for the line to clear
then try again
LOAD DOCUMENT You have attempted to set up a sending opera-
tion with no document loaded.
Load a document and try again.
MEMORY FULL The memory has become full. Either delete unnecessary documents, or
retransmit after more memory becomes
available, or split the transmission into
more than one operation.
NO ANSWER The remote machine was not answered after all
the redial attempts.
Try again.
Make sure the remote machine is OK.
NO. NOT ASSIGNED The speed dial location you tried to use has no
number assigned to it.
Dial the number manually with the key-
pad, or assign the number.
NO PAPER
[ADD PAPER]
There is no paper in the paper cassette. Printing
stops until paper is loaded.
Re-load the paper cassette.
OVERHEAT The printer part has overheated. Your unit will automatically return to the
standby mode when it cools down to nor-
mal operating temperature. If failure per-
sists, call service.
PAPER JAM 0
OPEN/CLOSE DOOR
Recording paper has jammed in paper feeding
area.
Recording paper is jammed in pick-up unit
Press STOP and clear the jam.
PAPER JAM 1/2
OPEN/CLOSE DOOR
Recording paper has jammed inside the unit.
Recording paper has jammed in paper exit unit.
Clear the jam.
TONER LOW Toner cartridge is almost empty, or toner particles
in the cartridge are unevenly distributed in the car-
tridge
Remove the toner cartridge and gently
rock it from side to side.
Try again. If problem persists replace the
cartridge.
TONER EMPTY Toner cartridge is now empty Replace the Toner Cartridge.