User guide

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Station Block
The station block is responsible for dialing. When the SVMi-20i dials or transfers any calls, it
uses the station block. All devices accessible via Touch-Tone dialing on the SVMi-20i use at
least one of these. Each contains call progress information to monitor and processes calls to
the associated device (s).
Extension and Mailbox Objects
On the SVMi-20i, subscribers are defined by both extension blocks and mailbox blocks. An
extension block is responsible for playing an appropriate personal greeting and performing all
transfers. It may initiate any hold conditions, park, and other caller options. Through the
access manager, you can control call screening, forwarding, blocking, find me, and follow me.
It is the main component that callers will experience when they dial an extension number and
it provides a subscriber with a collection of management tools and personal services including
workload manager, availability schedule, stored phone numbers, and direct calling.
The mailbox block is far more simple. It is used primarily for two things: recording messages
and notification. Each subscriber may have one or both blocks.