User guide

SVMi-20i Administration Guide
© Samsung Telecommunications America, LLC.
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For instance, an answer pointer can be set to play customized prompts, initiate a caller dialog,
or invoke menuing options after a call is answered.
General Information
Item
Description
Prompt
The number of the prompt spoken to the caller before executing
the specified dialing operation. Allowable inputs are 0001-9999.
Blank indicates „say nothing‟ for prompts numbers higher than
0999.
Number
This is a DTMF string required for dialing a telephone or an extension
number. Valid dialing characters are „1‟, „2‟, „3‟, „4‟, „5‟, „6‟, „7‟, „8‟, „9‟, „0‟,
„*‟, „#‟, „a‟, „b‟, „c‟, „d‟, „&‟, „;‟, „,‟, and „W‟. You can also enter SVMi-20i
registers containing numeric data. When using register information as
part of a dialing sequence, the register character is always preceded by
a „$‟ sign.
Supervision
This is how a call is handled when transferred. Press ENTER to select
one of the following options:
- NONE: This is a blind transfer. A blind transfer indicates that
once a call is transferred, the system no longer monitors the call
for any subsequent condition.
- PARTIAL: This is used when the call is transferred and the
system checks to identify if that line is busy.
- FULL: This is used when a call is transferred and the system
stays on the line to make sure the call was answered or not
answered (NO-ANSWER).
Station Type
This is an area where call progress parameters are set up as
referred to in the opening paragraphs of this block. You can assign
a necessary station type to fit appropriate conditions needed to be
met. If this parameter is left blank the SVMi-20i will select a station
block based on the Station block‟s „Matching Dialing Strings‟ (See
Station blocks for information on this parameter and field). If you
assign one, then you can click to review or edit the Station block
assigned.
From-To
This is the period between the date beginning when the report
counters were last cleared and the date ending at the current date.
It applies to all call counts in this report.
Calls
This indicates the total number of calls this block has processed
during the period specified in the following range.
Answered
This shows the number of calls processed by the block which were
answered by the called party and what percentage of the total
calls this number represents.
No-Answer
This shows the number of calls processed by this block which
were unanswered (resulted in Ring-No-Answer) and what
percentage of the total calls this number represents.