User guide

SVMi-20i Administration Guide

3-111

Call Director

Item

Description

Operating

Mode

This displays the Mode name and number for which the displayed

block pointers‟ targets are active. Each operating mode is given a

unique number by the system. Valid numbers are 01-99, and are

assigned in sequence as new modes are created. Pressing ENTER at

this field opens a mode target generator, from which an existing mode

name may be selected, or a new name may be entered. Entering a

new name creates a new mode with its corresponding number. The

mode number and name are associated with the block‟s pointers, but

not the block itself. This allows one block to route calls to different

destinations in different modes, using different targets for the pointers‟

various mode references. For example, the No-Answer pointer might

route callers to an operator‟s extension in the „Day‟ Mode, but after

5:00 PM, it would route them to a Night Options menu in the „Night‟

Mode.

Pointers set in the Default mode are always in effect unless the same

pointer is set in the current operating mode. The SVMi-20i will display

default mode pointers in a block while displaying pointers in another

mode. The default mode pointers will be grayed out to denote that

they are not in the current mode.

ANSWER

The block that the SVMi-20i will execute next if the dialed number is

answered. Normally this pointer is left blank, in which case the SVMi-

20i will hang up after completing the call transfer.