User guide

SVMi-20i Administration Guide

1-5

Operating Mode-Oriented Call Processing

The SVMi-20i can be configured to automatically change among up to 99 different customer

operating modes, based upon the time of day, day of week, or specific calendar date. During an

operating mode, every aspect of the call automation application, including port utilization,

caller scripts, routing solutions, and call coverage options can be customized to meet the

organization‟s operating requirements. SVMi-20i‟s schedule table automatically changes to the

correct mode without human involvement.

Operating Mode Override

Under exceptional circumstances, such as adverse weather conditions and other organizational

emergencies or when the office may be inaccessible, the administrator can override the

schedule table.

The administrator calls the SVMi-20i, enters the administrative password, and selects a new

operating mode for any or all ports. The new operating mode can be programmed for the

circumstances, or the administrator can simply record a new company greeting which explains

the circumstances to callers.

Recordable System Prompts

Although the SVMi-20i contains many prompts for general purposes, some people may want

to add or record some additional prompts. This can easily be done using the built-in voice

studio. Any prompt in the system can be re-recorded.