User guide

3-134

Item

Description

OPTIONS

When a transfer to an extension results in a busy or ring-no-

answer condition, the caller is given choices such as „To leave a

message, press 1, to hold, press 2, or for additional options,

press 3.‟

This pointer determines the menu block which control will be

passed to if the caller presses a digit for additional options.

OPERATOR

This is the block that control is passed to if the caller presses „0‟

for the operator while listening to „To leave a message, press 1,

to hold, press 2, or for additional options, press 3‟.

ESCAPE

This is the block to go to if a public caller presses the escape

digit.

NO-ENTRY

This is the block to go to if no entry is made within the ECLASS

block when prompted.

INVALID

This is the block to go to if an invalid entry is made within the

ECLASS block when prompted.

QUE-FULL

The next block to go to if the number of callers allowed to hold in

queue is exceeded. (See Max in hold queue parameter in the

MODE block.) The SVMi-20i will ignore this pointer if the <QUE-

FULL> pointer is set in the Extension block.

USER-EXIT

The next block to go to if a subscriber presses star (

) to exit

from their extension administration menu. It is recommended

that the named block be the initial MENU block to allow the user

to return to the beginning of the application.