User guide

SVMi-20i Administration Guide
© Samsung Telecommunications America, LLC.
3-137
Item
Description
Dial Number
The actual number that the SVMi-20i will dial to complete the
transfer. The SVMi-20i associates two types of numbers with an
extension: the block identification number called the Key and the
Dial Number.
The Key is the number that the caller enters for a particular
called party‟s telephone.
The Dial Number is the number that the system database
recognizes as one of its stations. When the SVMi-20i receives
the Key from the caller, it transmits the Dial Number to the
system to execute the transfer to the called party‟s telephone.
The Key and the Dial Number are usually the same, but they can
be different. When they are different, the extension is a virtual
extension.
A virtual extension can be configured with the same set of call
automation attributes as a regular extension. It is particularly
useful when a group of people in an organization share a single
telephone. Each person in the group can be assigned his own
Key in the SVMi-20i subscriber database.
The Dial Number, however, will be the same for each virtual
extension.
This allows callers to enter a distinctive Key for each member of
the group, even though they ring the same telephone. A call
presentation prompt can be customized for each virtual
extension subscriber; for example, „Call for John Smith,‟ or „Call
for Jane Doe‟.
Alternate
Number
The SVMi-20i has a feature that a subscriber can enter an
alternate location and all calls processed by the extension block
will be transferred to this alternate number. This number can be
an internal number (other extension) or an external number like
the subscriber‟s home number. The designated location option
must be set to „Yes‟ to use this feature.
When calls are transferred to a designated location (alternate
number), the SVMi-20i will supervise the transfer, i.e. it will
monitor the call progress until the call is answered. If the call is
not answered, it will be routed to the destination specified in this
extension block‟s call director, for the no- answer event.
Supervision
Level
This sets the type of transfer that this extension block uses to
transfer callers.
- NONE (BLIND TRANSFER): The SVMi-20i transfers the call,
releases, and doesn‟t wait for any subsequent condition.
- PARTIAL (Supervise for Busy): SVMi-20i transfers the call, and
waits to see if it gets one valid ring. If it hears a valid ring, it
releases, and doesn‟t wait for any subsequent condition. If it
does not hear a valid ring, it aborts the transfer, pulling the call
back and follows the Extension block‟s „Busy‟ call condition rules.
This can be to play the subscriber‟s Busy Greeting if recorded,
play their Primary Greeting if recorded, or be directed to the