User guide

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© Samsung Telecommunications America, LLC.
Access Manager
The Access Manager empowers the subscriber with control over how, what, when, and
where they wish to speak to their callers. A subscriber may prevent calls from ringing at their
extension, or have the calls transferred to any other extension in the phone system, transferred
off-site to any other phone number, or screen the call before answering them. Any of these
conditions can be set to be active until a specified time. The SVMi-20i can even be set with a
high priority „Find Me‟ instruction so that the system will try to reach a subscriber at multiple
locations.
Block Personal Greeting
This greeting is played to the caller anytime the subscriber enables the Call Blocking feature in
the SVM or sets their keyset to Call Forward All/DND.
Busy Personal Greeting
This greeting is played to the caller anytime the subscriber is on the phone and they have
their keyset set to Call Forward Busy or Call Forward Busy/No-Answer.
Call Blocking
While a subscriber has call blocking set active, the SVMi-20i does not attempt to transfer a
caller to the subscriber‟s extension. Instead, it immediately plays the subscriber‟s Call
Blocking Greeting greeting, if recorded. If the Call Blocking greeting is not recorded, the
SVMi-20i plays the subscriber‟s primary No-Answer greeting, if recorded.
When the No-Answer greeting is not recorded, the SVMi-20i advises the caller that the called
party is not available and offers additional options to the caller.
A subscriber can set Call Blocking active using Access Manager Services. After activating
Call Blocking, the subscriber is prompted to indicate how long blocking is to remain active.
This feature can be activated for a number of hours, 1 to 9, for the end of the current business
day, for the beginning of the next business day, for a day of the coming week, for Monday
through Sunday, for a specific date, for hour and minute, or until further notice.
Call Forwarding
Forward All Calls allows a subscriber to have their incoming calls answered by an associate at
another internal extension-it is not used to forward calls to an external telephone number. To
have calls connected to an external number, the subscriber has to use the Designated Location
Service.
When calls are forwarded to another associate‟s extension, a caller entering the forwarder‟s
extension number will immediately hear „Transferring to „Called Party‟s Name‟. Calls are
being forwarded to „Associate‟s Name‟‟.