User guide

SVMi-20i Administration Guide
© Samsung Telecommunications America, LLC.
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If the associate answers the call, the associate will be prompted as to who the call is forwarded
from.
This feature can be activated for a number of hours, 1 to 9, for the end of the current business
day, for the beginning of the next business day, for a day of the coming week, for Monday
through Sunday, for a specific date, for hour and minute, or until further notice is given.
Day/Night Personal Greeting
Night Personal Greeting works in conjunction with the subscriber‟s Weekly Availability
Schedule.
During the defined availability period, the SVMi-20i will automatically play the Primary No-
Answer Greeting to callers, unless the subscriber is busy on another call and has recorded a
Busy Greeting or Call Blocking is set active and a Call Blocking Greeting is recorded.
During the time periods a subscriber is not scheduled available to take calls, and does not have
Call Blocking activated, SVMi-20i plays the subscriber‟s Night Greeting if recorded.
Find Me
When Find Me is set active, the SVMi-20i attempts to deliver calls to the subscriber‟s
designated location, provided neither Call Blocking nor Forward All Call is active. The SVMi-
20i first tries to locate the subscriber at the subscriber‟s designated location. Then, if necessary,
it tries each of the subscriber‟s Stored Telephone Numbers until all numbers have been called.
After each stored telephone number is tried, the SVMi-20i will prompt the caller that it is
continuing to locate the subscriber. If the SVMi-20i cannot locate the subscriber, the
subscriber‟s Call Blocking Greeting is played to the caller.
This feature can be activated for a number of hours, 1 to 9, for the end of the current business
day, for the beginning of the next business day, for a day of the coming week, for Monday
through Sunday, for a specific date, for hour and minute, or until further notice is given.
A call transferred to a designated location is automatically a confirmed transfer. The subscriber
must press a digit to accept the transfer or they can press other digits to reject, redirect, or
record a real-time greeting that plays immediately to that caller.
Follow Me (Off Premises Transfer)
Each subscriber may have their calls automatically forwarded to a designated location.We call
that location, the subscriber‟s Designated Location.
A Designated Location can be an internal extension or an external telephone number. It can be
entered digit-by-digit or the subscriber can enter a Stored Telephone Number Index Digit
representing the location of the appropriate number.