User Manual

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Auto Diagnosis
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> Menu
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> Support > Self Diagnosis > Auto Diagnosis
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This feature is only available on UHD S9 series models.
Auto Diagnosis automatically diagnoses problems with the TV’s hardware modules, including the
Bluetooth Keyboard, Bluetooth Mouse, Voice Recognition, Motion Control, Eco Sensor, among others.
This help users manage these devices far more easily.
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The TV must be connected to the Internet to use this feature. Ensure that the TV is connected to the Internet
by checking its network connection status.
With the Auto Diagnosis option set to On, Auto Diagnosis runs automatically without needing user
action.
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Setting Auto Diagnosis to On displays a user agreement. Agree to the specified terms and conditions of the
agreement in order to use Auto Diagnosis.
If Auto Diagnosis is set to On, the Country option must be set. Select the country in which the TV is
currently being used.
When the Auto Diagnosis process completes, it automatically sends a report to the Samsung
Electronic Service Center via the Internet. If a problem is identified, the Service Center will contact you
to make servicing arrangements.
Picture Test
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> Menu
m
> Support > Self Diagnosis > Picture Test
Try Now
The Picture Test displays a high definition picture to examine it for flaws or faults.
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung’s Call Center for assistance. If the test picture is displayed properly, there may be a problem
with the external device. Please check the connections. If the problem persists, check the signal
strength or refer to the external device’s user manual.
Sound Test
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> Menu
m
> Support > Self Diagnosis > Sound Test
Try Now
Use the built-in melody to check for sound problems.
If no melody is played by the TV’s speakers, make sure Speaker Select is set to TV Speaker and then
try again. If the problem persists, there may be a problem with the TV. Contact Samsung’s Call Center
for assistance. If the melody is played, there may be a problem with the external device. Please check
the connections. If the problem persists, refer to the external device’s user manual.