User Manual

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Troubleshooting
English54
Problem Action
After a cycle, washer is
not off and/or the door
does not open.
• If the Remaining Laundry Notification is on, press Power to turn the
power off, and then remove the items.
• If the SELF CLEAN indicator is on, remove all items from the drum, and
then run the SELF CLEAN cycle.
If a problem persists, contact a local Samsung service center.
Information codes
If the washer fails to operate, you may see an information code on the screen. Check the table below and
try the suggestions.
Code Action
1C
Check the water level sensor.
• Power the washer off. Wait 2-3 minutes, power the washer on, and then try
again.
• Depending on the model, the drain system may drain water automatically. The
Power and Start/Pause (Hold to Start) buttons may be disabled during this
process.
DC
The door is open.
• Close the door and press Start/Pause (Hold to Start) to resume operation.
DC1
Check the door switch.
• Power the washer off. Wait 2-3 minutes, power the washer on, and then try
again.
LC
Check for water leaks.
• Power the washer off, and then check the drain system for any leaks. Once the
leak issue is resolved, power the washer on.
• Depending on the model, the drain system may drain water automatically. The
Power and Start/Pause (Hold to Start) buttons may be disabled during this
process.
4C
Check the water supply line.
• Check the connection to the water lines (including water taps).
• Power the washer off. Wait 2-3 minutes, power the washer on, and then try
again.
• Depending on the model, the drain system may drain water automatically. The
Power and Start/Pause (Hold to Start) buttons may be disabled during this
process.
Untitled-5 54 2022-01-20  5:06:29