Troubleshooting guide

ManualsBrandsSavin ManualsPrinterC4535

TROUBLESHOOTING GUIDE

PUBLISHED DATE: 11/28/2005

www.ricohuniversit

.com

PRODUCT CODE: B202/B178/B180

APPLICABLE MODEL:

GESTETNER - DSc428/DSC435/DSc445

LANIER - LD328c/LD335c/LD345c

RICOH - AFICIO 3228C/3235C/3245C

SAVIN - C2824/C3528/C4535

GENERAL:

The attached document is the Troubleshooting Guide for the B202/B178/B180. Please use this guide

as a supplement to your service manual.

The revised areas have been highlighted by an arrow

⇒.

TABLE OF CONTENTS:

1. PAPER FEED ERRORS...................................................................... 2

2. COPY PROCESS ................................................................................ 3

3. CONNECTIVITY .................................................................................. 4

4. PRINTING............................................................................................ 6

5. OPERATION PANEL .......................................................................... 7

6. SECURITY........................................................................................... 8

7. ERROR CODES .................................................................................. 9

8. OPTIONAL UNITS............................................................................. 10

9. SCANNING........................................................................................ 11

10. IMAGE PROBLEMS........................................................................ 12

11. NOISE ............................................................................................. 13

12. FAX ................................................................................................. 14

13. OTHERS.......................................................................................... 15

 TROUBLESHOOTING GUIDE

Summary of content (15 pages)

PAGE 1
TROUBLESHOOTING GUIDE PUBLISHED DATE: 11/28/2005 PRODUCT CODE: B202/B178/B180 APPLICABLE MODEL: GESTETNER - DSc428/DSC435/DSc445 LANIER - LD328c/LD335c/LD345c RICOH - AFICIO 3228C/3235C/3245C SAVIN - C2824/C3528/C4535 GENERAL: The attached document is the Troubleshooting Guide for the B202/B178/B180. Please use this guide as a supplement to your service manual. TABLE OF CONTENTS: 1. PAPER FEED ERRORS...................................................................... 2 2. COPY PROCESS ..............
PAGE 2
1. PAPER FEED ERRORS Subject Bypass tray Fusing unit Symptom Paper cannot be fed when the paper side fence is moved during printing. Jams and damage to paper when the customer uses paper that was already printed on one side. TSB # Firmware History Cause Engine firmware Solution Install the latest engine firmware. TSB 008 The B202/B178 /B180 uses a different type of toner, so the fusing unit characteristics are different. This causes problems with toner from other models.
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2. COPY PROCESS Subject TD sensor not initialized Insufficient toner transfer Add Paper displayed, but there is paper Symptom Not executed even if the toner cartridge is set correctly when SP 2223 3 is set to 1. Occurs at the edge of the paper when the transfer bias is set to less than 2microAmps Displayed for Tray 1 or 2 when the machine warms up to the Ready condition, even when there is paper inside Tray 1 or Tray 2.
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3. CONNECTIVITY Subject Scan Router Scan Router NRS NRS Web Image Monitor Web Image Monitor Web Image Monitor Smart Device Monitor Smart Device Monitor Symptom Multiple page documents scanned with the single-page PDF setting will be sent to the ScanRouter server as multiple TIFF files. The PDF counter is incremented instead of the TIFF (Multi/single) counter when scanned data is sent to a ScanRouter Server.
PAGE 5
Subject Smart Device Monitor eCabinet DeskTop Binder Document server Symptom if multiple PCs are accessing the machine at the same time, cannot configure the machine using SDM for Admin's "User Management Tool". If the 'Capture Server IP address' is changed manually to use the eCabinet server as a capture server, the device must be rebooted before it can access the new IP address.
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4. PRINTING Subject Cannot print Printer stalls Print job cancelled Slow printing Cannot print to an SDM port Symptom Sometimes after a power cycle, the machine cannot accept jobs from standard TCP/IP or SDM ports. If a duplex job is sent using the RPCS driver and cancelled PDF Direct Print jobs sent via DeskTopBinder in driverless mode, will be cancelled if user code authentication is enabled. When PCL data is printed using fonts on the HDD If multiple PCs are accessing the machine at the same time.
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5. OPERATION PANEL Subject Nothing on the LCD Start button LED does not turn on Incorrect display language Symptom The scanner DC harness disconnected from the SIO board. The scanner DC harness disconnected from the SIO board. The first line of the LCD is displayed in Korean, instead of English. TSB # TSB 004 TSB 004 Firmware History Cause Vibration or shock during shipping. Vibration or shock during shipping. FCU firmware Solution Reconnect the harness. Note Reconnect the harness.
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6. SECURITY Subject Windows Authentication Permit Simple Encryption Symptom Available functions cannot be restricted to groups using a domain controller in a different subnet. The machine cannot be accessed using SSL by utilities such as SDM for Admin after "Permit Simple Encryption" in Extended Security is disabled. TSB # Firmware History Cause NIB firmware Solution Install the latest NIB firmware Note Ver 4.13.2 or later Firmware History Netfile firmware Install new Netfile firmware Ver 1.
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7. ERROR CODES Subject Jam 22 Symptom Occurs at incorrect times TSB # Firmware History SC393 Immediately after installation or dev. unit replacement TSB 002 SC672 If multiple PCs access the Document Server using WIM to download PDF files Immediately after installation or dev. unit replacement Firmware History ‘Reset the Development unit’ TSB 002 Cause Engine firmware bug that occurs under the following conditions: B178, LT (SEF), Tray 3, ACS, 10 originals 1.
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8. OPTIONAL UNITS Subject Booklet finisher: Edges of folded sheets not parallel Booklet finisher: Loud noise Symptom Grounding plate bent at installation TSB # TSB 001 Cause Error by the technician when removing the packing tape. Solution Repair or replace the grounding plate. Instruct technicians how to install correctly. Grounding plate bent at installation TSB 001 Error by the technician when removing the packing tape. Repair or replace the grounding plate.
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9. SCANNING Subject Compression error Not all pages scanned Symptom The grayscale 'Compression' setting in the Scanner System is wrong. - Low compression produces low-quality images with high compression. - High compression produces high-quality images with low compression. Only the first page is scanned Conditions: Simplex, Mixed-sized Originals (A4T and A3), Frame Deletion, Stamp TSB # Firmware History Cause Scanner firmware Solution Install the latest scanner firmware. Note Ver. 1.
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10. IMAGE PROBLEMS Subject Abnormal image Symptom The image appears abnormal. TSB # Firmware History Cause IPU firmware Solution Install the latest IPU firmware. White lines If the original is scanned in ADF mode at 151% and A4 to A3 size reduction. The colors of the images that use a 2 bit or 4 bit Indexed Color Space cannot be properly reproduced. Firmware History IPU firmware Install the latest IPU firmware. Note Ver. 1.10.1:04 or later Ver. 1.
PAGE 13
11. NOISE Subject Booklet finisher: Loud noise Symptom Grounding plate bent at installation RTB # TSB 001 Noise from fusing unit Loud clicking noise TSB 003 Cause Error by the technician when removing the packing tape. The space between the pressure roller and the gear for the pressure roller causes the sound. Solution Repair or replace the grounding plate. Instruct technicians how to install correctly. Attach a spacer, as shown in the TSB.
PAGE 14
12. FAX Subject Cannot receive through a PBX Communication interrupted Transmission result notification by e-mail IP-FAX Batch transmission Fax time displayed incorrectly Reports Reports Ringing signal Symptom TSB # TSB B712001 Cause The ring signal from the PBX is not compatible with the machine’s default settings. Fax firmware Solution Change the default settings, as shown in the TSB. Note Install new Fax firmware. Ver 02.00.
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13. OTHERS Subject ‘Please wait’ Machine freezes Machine freezes Machine freezes Machine freezes Machine cannot boot SMC report Machine is too slow Machine is too slow Incorrect wording Incorrect wording Incorrect wording Incorrect wording Incorrect wording Symptom Continue to show in the ready condition when the machine resumes printing after recovering from energy saver mode.