Schaerer Coffee Prime Operating instructions V03 / 08.2012 Schaerer Ltd. P.O.
7 8 9 1 1 Bean hopper viewing window 2 User panel 3 Beverage outlet (with hot water dispensing) 4 Service door 5 Cup rack 6 Drip tray with drip grid 7 Bean hopper 8 Cleaning tablet inlet 9 Powder container 2 3 10 4 5 10 Disposable foamer head 11 6 12 11 Grounds container 12 Drinking water tank 13 Mains water supply Front of SCP 14 Power connection and on/off rocker switch 13 14 15 15 Waste water outlet Back of SCP 1 1 Status bar 2 3 4
www.schaerer.com Schaerer Coffee Prime Operating instructions V03 / 08.2012 Published by Schaerer Ltd., P.O. Box, Allmendweg 8, CH-4528 Zuchwil Edition Version 03 | 08.2012 Software V1.26 Concept and editorial department Schaerer Ltd., P.O. Box, Allmendweg 8, CH-4528 Zuchwil Copyright by © Schaerer Ltd., P.O. Box, Allmendweg 8, CH-4528 Zuchwil This document is copyrighted. All rights are reserved.
www.schaerer.com Table of contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Waste water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Transport conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Signs and symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Standby . . . . . . . . . . . . . . . . . . .
www.schaerer.com Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 "Smart Info" window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Faults with display message. . . . . . . . . . . . . . . . . . . . . . . . . 53 Water quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Water values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Determining the water hardness. . . . . . . . . . . . . . . . . . . . . .
www.schaerer.com Welcome Welcome Welcome This coffee machine is part of the next generation of fully automatic coffee machines. Our company's core competence as well as decades of experience flowed into designing this equipment. These operating instructions provide information about the product, its operation and how to clean the coffee machine. If the coffee machine is not used according to the instructions, we shall not be held liable for any damages.
Product description www.schaerer.com Product description Intended use Schaerer Coffee Prime is designed to dispense variations of coffee and milk beverages in cups. The device can also dispense hot water. This unit is designed for industrial and commercial use. The unit may be placed in self-service areas if attended to by trained personnel. Use of this equipment is subject to the "General Terms and Conditions" of Schaerer AG and these operating instructions.
www.schaerer.com Product description Scope of delivery and accessories Quantity Designation Article number 1 Schaerer Coffee Prime coffee machine - Documentation 1 Operating instructions - 1 Delivery Quality Form - General accessories 1 Replacement cartridge 200 072617 1 Adapter for replacement cartridge 200 33.2327.1000 1 Carbonate hardness test (bag with 2 test strips) 067720 1 Multi-tool with opener for service door 072816 1 Molykote grease 111 33.2179.9000 1 NcFoamer cpl.
Product description Example www.schaerer.com Option Description Under-machine cooling unit External under-machine cooling unit for machines with Milk Smart. Capacity: 8 l For use with NcFoamer for UC (longer hose). Base with grounds container The base contains a grounds container with an increased capacity and storage space for cleaning agents. The base can be retrofitted. Accounting systems/external coin changer BASCP_EN V03 | 08.2012 Accounting systems can be installed via an MDB interface.
www.schaerer.com Example Product description Option Description Internal coin tester An internal coin tester can be integrated. This is installed in place of the second powder system. Cup dispenser Storage for three different cup sizes. Other cup sizes can be retrofitted at any time. A deposit surface at the top for sugar, stirring tabs or similar. Second bean hopper A second bean hopper complete with a grinder can be retrofitted.
Product description Example www.schaerer.com Option Powder system container Description with 1 large powder One large powder container can be added to the powder system on the left instead of two small ones. Capacity of large powder container: 600 g Double beverage outlet Double dispensing of a beverage is possible for pure coffee beverages. The double beverage outlet cannot be retrofitted and must be selected when configuring the machine.
www.schaerer.com Example Product description Option Description Waste water outlet A waste water outlet can be retrofitted. Monitored waste water tank A monitored external waste water tank instead of a waste water outlet. For detailed information, please contact your distributor. Technical data Nominal power SCP* 2000-2400 W Power rating SCP** Powerpack (option) 5500-6500 W Operating temperature Steam boiler Hot water boiler Minimum operating temperature (T min.
Product description www.schaerer.com We reserve the right to make technical changes. * For special equipment, see serial plate. The values specified here apply to the basic equipment. ** Special equipment, see the serial plate as of 2013. *** The A-weighted noise level (slow) and Lpa (impulse) at the workplace of the operating personnel is below 70 dB (A) for every operating mode. Serial plate The serial plate is on the back of the service door.
www.schaerer.com Product description International (CB) 14 Safety EMC • • • • • • • • • • • • IEC 60335-1 Ed4.2:2006 IEC 60335-2-14 Ed 5.1:2008 IEC 60335-2-15 Ed 5.2:2008 IEC 60335-2-75 Ed 2.2:2009 IEC 62233 Ed1:2005 CISPR 14-1 Ed 5.1: 2009 CISPR 14-2 Ed 1.2: 2008 IEC 61000-3-2 Ed 3.2: 2009 IEC 61000-3-2 Ed2.1:2001 IEC 61000-3-3:2008 IEC 61000-6-2:2005 IEC 61000-6-4:2006 +A1 BASCP_EN V03 | 08.
Installation and commissioning www.schaerer.com Installation and commissioning Setting up the coffee machine Location CAUTION! Risk of machine damage! The location where the coffee machine is set up must meet the conditions specified below. If these conditions are not ensured, the coffee machine may become damaged. The following conditions absolutely must be met: • • • • • The installation surface must be stable and level so that is does not become deformed under the weight of the coffee machine.
www.schaerer.com DANGER! Risk of electrocution! Installation and commissioning Danger of electric shock! It is essential that you comply with the following instructions: • • • • • • The phase must be fused at the ampere value specified on the serial plate. It must be possible to disconnect the device from the mains power supply at all poles. Never operate a device with a damaged power cord. Have a defective power cord or plug replaced immediately by a qualified service technician.
Installation and commissioning www.schaerer.com Water connection/draining Conditions CAUTION! Risk of machine damage! The machine can suffer damage due to bad material and wrong water values. It is imperative that the following points are complied with: • • • • • The water must be free of contaminants and the chlorine content must not exceed 100 mg per litre. Do not connect the machine to pure reverse osmosis water or other aggressive types of water.
www.schaerer.com Installation and commissioning Deinstallation and disposal The coffee machine must be disposed of correctly in conformity with local and legal regulations. ► Contact service partner. 18 BASCP_EN V03 | 08.
Operation www.schaerer.com Operation Check before switching on ► Before switching on the coffee machine, check whether the following conditions are fulfilled. Conditions for switching on the coffee machine: • • • • • The main water valve (in machines with a mains water supply) is open/the drinking water tank is filled with fresh water. The waste water outlet has been correctly laid/the waste water tank is connected. The bean hopper(s) is/are filled and the locking mechanism (option) is open.
www.schaerer.com Operation Main touch screen window Overview Main view: Which elements are visible on the display depends on the machine status. Symbol Description Beverage tab There are five beverage tabs that can be used. Eight beverages can be stored on each tab. The beverage tabs can be named and assigned as desired by a service technician. Beverage but- The desired beverage can be assigned to each beverage button and proton grammed accordingly.
Operation www.schaerer.com Symbol Description Heating up The small flame (arrow) under the date display is only shown while the machine is heating. During this time, beverages cannot be dispensed and an info window is displayed. DECAF To be able to dispense decaffeinated beverages (DECAF), two grinders are needed, one of which is filled with decaffeinated beans. The [DECAF] field can be used to select the grinder that operates with decaffeinated beans.
www.schaerer.com Operation Coffee beans CAUTION! User at risk! CAUTION! Risk of machine damage! Danger of injury from the rotating grinding discs in the grinder. Never reach into the bean hopper while the coffee machine is switched on. Filling foreign objects into the hopper can lead to clogging or destruction of the grinder. Never fill anything other than beans into the bean hopper. Ensure that the refilled beans do not touch the closed bean hopper lid. ► Open the machine service door.
Operation www.schaerer.com For reasons relating to insurance law it is advisable that the main water valve is closed at the end of the day. Machine powder (Option) ► Open the machine service door. See "Main window touch screen" - "Open service door". ► Open the machine cover (see illustration). ► Take the lid off the powder container(s). ► Turn the powder outlet elbow up by 90°. This prevents powder spilling into the machine.
www.schaerer.com Operation Option 1: Milk nozzle, standard NcFoamer set with orange milk nozzle (A) (1.15 mm) Art. No. 072708 or Art. No. 073014 for the NcFoamer UC with a long hose: • • Milk temperature *ca. 49°C. Milk foam temperature *ca. 59°C. Option 2: Milk nozzle for increased milk temperature NcFoamer set with yellow milk nozzle (B) (1.05 mm) art. no. 072998: • • Milk temperature *ca. 59°C. Milk foam temperature *ca. 69°C.
Operation www.schaerer.com ► Place the milk container into the cooling unit. ► Hang the hose or hoses into the container. The hose end must be in contact with the container floor. ► Close the door. Option 3: Under-machine cooling unit ► Open the door. ► Remove and rinse the milk container. ► Fill in fresh, pre-cooled milk (3 – 5°C). Ensure that the filled milk does not touch the closed milk container lid. ► Place the milk container into the cooling unit. ► Hang the hose into the container.
www.schaerer.com Operation ► Move the cup grid into place. ► Place the cups on the grid and position them under the beverage outlet. ► Press the desired beverage button. The progress of the beverage dispensing is shown on the display. ► Remove the cups after the beverage is dispensed. Hot water CAUTION! ► Place a cup under the beverage outlet. Hot fluid! ► Press the hot water button (see illustration). The progress of the beverage dispensing is shown on the display.
Operation www.schaerer.com Dispensing options Stopping continuous dispensing The dispensing of beverages and hot water can be stopped at any time. ► Press the button. The current dispensing process is stopped. Preselection While a beverage is being dispensed, additional beverages can be selected that are to be dispensed afterward. Up to four beverages can be preselected. CAUTION! ► Place a cup under the beverage outlet. Hot fluid! ► Press the desired beverage button(s).
www.schaerer.com Operation See "Dispensing options" - "Stop dispensing" to stop dispensing of the beverage. Emptying Grounds container The grounds container must be emptied as soon as the prompt to do so appears on the display, however, at least once daily. ► Open the machine service door. See "Main window touch screen“ - "Service door open". ► Remove and empty the grounds container. Dispensing of beverages is disabled while the grounds container is not in place. ► Reinsert the grounds container.
Operation www.schaerer.com CAUTION! Risk of machine damage! Improper transport of the machine may result in machine damage. Adhere to the following instructions when moving machines on a cart: • • • For safety reasons, the cart must be pulled and not pushed when moving the coffee machine. Only pull on the cart and never on the machine. The cart is not intended for transporting cargo.
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Cleaning www.schaerer.com Start automatic machine cleaning The cleaning programme is started from the touch screen. On the touch screen, the user is guided through all actions required of him or her. ► Press the [Operator Service menu] field on the touch screen (see figure). The Operator Service menu appears. ► Press the [Start cleaning] field (see figure). Cleaning begins. Guidance is provided for all necessary steps on the touch screen.
www.schaerer.com Cleaning ► Turn the disposable foamer head 90° to the right and pull it forward with the hose and cover panel. ► Clean both O-rings (A) with a moist cloth. ► Grease the O-rings (A) with the supplied Molykote 111 grease. Keep the opening (B) free of grease. ► Insert the new NcFoamer with the hose and milk nozzle. ► Turn the disposable foamer head to the left until it engages. ► Close the service door again.
Cleaning www.schaerer.com ► Press the [Operator Service menu] field on the touch screen (see figure). The Operator Service menu appears. ► Press the [ Standby ] field. The machine switches to standby. ► Spray a commercially available glass cleaner onto a paper towel. ► Clean the touch screen. ► Press the switch on the right side of the user panel. The main screen appears and the machine is ready for use.
www.schaerer.com Cleaning As needed Brewing unit User at risk! Coffee residue in the brewing unit can quickly lead to the formation of mould. The spread of mould spores in the machine results in the danger of contamination of the coffee. Clean the brewing unit monthly (depending on the degree of soiling) as described. CAUTION! Never wash the brewing unit in a dishwasher as this may damage the unit considerably. Only clean the brewing unit as described below.
Cleaning www.schaerer.com ► Insert the brewing unit into the machine in reverse order. ► Reinsert the grounds container. ► Reinsert the drip tray. Powder container (Option) CAUTION! Risk of machine damage! Never clean the product hoppers in a dishwasher. The hoppers can get damaged. Clean the hoppers only with a damp cloth. See also "Safety notes" - "Hygiene rules" - "Automatic machine powder/instant powder (option)". ► Open the machine service door.
www.schaerer.com Cleaning ► Clean both O-rings (F) and the impeller (G) with a moist cloth. ► Let the parts dry fully. ► Reassemble the powder container and the powder system outlet in reverse order and insert in the machine. ► Close the machine lid. ► Close the service door again. Mandatory cleaning If a due cleaning procedure is not performed despite being requested on the display, mandatory cleaning will set in (if programmed) after a certain time.
Service and maintenance www.schaerer.com Service and maintenance Decalcification Have the following items ready before descaling the machine: • • 2 bottles (0.75 l) liquid descaler Container for placing under the machine (5 l) The descaling procedure is performed in three stages and is display-guided. • • • Cooling Descaling Rinsing ► Select the [Caretaker] Service menu (PIN entry). ► Select the [Settings] menu. ► Select the [Start descaling] field in the [Service] menu.
www.schaerer.com Service and maintenance ► Unpack the filter cartridge and mount it on the adapter. Changing the water filter for the internal drinking water tank (Option) When the filter needs to be changed, a corresponding prompt appears on the display. ► Take the drinking water tank out of the machine. ► Take the old filter cartridge out of the adapter. ► Unpack the new filter cartridge and mount it on the adapter. ► Slide the drinking water tank back into the machine.
Programming www.schaerer.com Programming Overview The following predefined profiles for the end user are available in the operating menu (Service menu). • • • • • • Caretaker profile Bookkeeper complete profile Bookkeeper reduced profile Operator profile Manager profile Quality manager profile The profiles can be enabled by a service technician. He also assigns an access code for each profile. The profiles and functions are subsequently described in this chapter.
www.schaerer.com Programming Symbol Description Delete / set a value to zero Touching this field opens the adjustment wheel. ► Set desired value by turning the wheel up or down. ► Confirm set value by pressing the checkmark. Enable / disable a function Opens a selection field. USB port In the Schaerer Coffee Prime, software updates or backups are performed using a flash drive. The USB port is located on the right side next to the user panel and is protected by a cover. ► Switch off the machine.
Programming www.schaerer.com ► Press a small screwdriver into the hole next to the USB cover (see figure). The cover can now be removed. Building custodian profile The "caretaker" is the first contact person if there is a technical malfunction. He or she possesses solid technical knowledge and is regularly occupied with the coffee machine. The following main menus are contained in the [Settings] "Service Menu" in the [Caretaker] profile.
www.schaerer.com Programming "Maintenance" menu item Display text Description Setting range Preventive maintenance (beverages) The parameter settings listed here are made by the service technician and are visible in Preventive maintenance (months) the "Caretake profile" as information. Notes - Preventive maintenance (litres) Descaling (months) Filter change, number (litres) When performing a filter change: 0 - 10000 ► Enter the filter service life (service technician).
Programming www.schaerer.com "Water supply" menu item Display text Description Setting range Waste water system This is specified for the first time during Waste water commissioning. outlet / ► If the value changes, this parameter needs to be adjusted. ► If the unit is equipped with a waste water outlet or a waste water tank, remove the plug in the drip tray. Notes (option) The machine requires an optional waste water outlet.
www.schaerer.com Programming "Mixer" menu item Display text Description Left mixer Defines the type of powder used to fill the None powder container on the left or right. Milk 1 This setting is performed by a service Choco 1 technician.
Programming www.schaerer.com "General" menu item Display text Description Setting range Notes Temperature unit The temperature unit can be changed here. Celsius – ► Press the arrow button. The Options menu appears. Fahrenheit ► Select the desired unit. Screen saver waiting time [min] The screen saver appears after the selected 0 – 60 time. If 0 is selected, no screen saver appears. ► Set the desired value.
www.schaerer.com Programming "Time / Date / Timer operation" menu item Display text Description Setting range Notes Date Setting the date: DD/MM/YYYY – hh:mm – 12 h / 24 h – ► Press on the days. ► Use the arrow buttons to enter the number. ► Press on the months. ► Use the arrow buttons to enter the number. ► Press on the years. ► Use the arrow buttons to enter the number. Time Setting the time: ► Press on the hours. ► Use the arrow buttons to enter the number. ► Press on the minutes.
Programming www.schaerer.com Service Display text Description Setting range Notes Calibrate display Calibrate display – It is advisable to calibrate the display if users have problems with the touch screen. For example, this is the case if no reaction is triggered when a field is pressed. – – The current status of the settings can be – saved on a USB memory stick with this function. – During calibration, a cross appears on different positions of the display.
www.schaerer.com Programming Info Display text Description Show versions The following information can be obtained – here: • • • • • • Setting range Touch panel software version Power section software version Database version Accounting version Version Qt Version Qt license Notes When reporting a fault, please pass this information to the service technician. Service counters The counter values of all machine com- – ponents can be read off here.
Programming www.schaerer.com "Configuration" main menu "Beverage parameters" menu Description Setting range Price/token [1/100 unit/token] Enter/change beverage price as 1/100 unit All numbers per token. Notes The accounting system must be activated. Example of a beverage price of "2.50": ► Select the desired beverage field. ► Select the [Change] field. The parameter for entering the price opens. ► Tap on the [Price field]. The input keyboard opens. ► Enter a price of 250.
www.schaerer.com Programming "Info" main menu Parameters Description Setting range Notes Machine/temporary counters The counter values of beverages and pro- – cesses for beverage preparation can be read off here. – Accounting sales statistics The beverage counters and the associated – sales can be read out here. – Service, descaling and filter change info The date of the last and next service, de- – scaling or filter change can be read out here.
Programming www.schaerer.com The "Caretaker" profile contains the following main menus: • • • • System Configuration Service Info The contents of the main menus are subsequently described in this chapter. "Configuration" main menu Menu "Beverage parameters" Description Setting range Notes Tabs 1 to 5 Rename beverage tabs: All letters and numbers – ► 5 sec Hold down the tab. The keyboard appears. ► Enter the desired name and confirm with .
www.schaerer.com Programming "Info" main menu Parameters Description Setting range Service, descaling and filter change info The date of the last and next service, de- – scaling or filter change can be read out here. Notes – The next service can also be specified in terms of the number of dispensed beverages. Quality manager profile The "Quality manager" can read out counters and statistics. The "Info" main menu is contained in the [Settings] "Service Menu" in the [Quality manager] profile.
Troubleshooting www.schaerer.com Troubleshooting "Smart Info" window The [Info] field is displayed if a malfunction exists or intervention by a user or service technician is needed to ensure operating readiness of the machine. For instance, if the drinking water tank must be refilled. If such a case occurs, the [Info] box appears on the main screen. Depending on the cause, beverage dispensing is disabled until the required measure has been carried out. ► Press the [Info] field (see figure).
www.schaerer.com Troubleshooting Display message Cause What to do Steam boiler over temperature The water supply is interrupted. ► Check the level of the drinking water tank or the condition of the mains water supply. Blockage in the steam system. ► Check and clean the beverage outlet and steam system. The machine is overheated. ► Disconnect the machine from the power supply and let it cool off. The SSR is defective. ► Contact your service partner. The Klixon has triggered.
Troubleshooting www.schaerer.com Display message Cause What to do Steam boiler supply error The level sensor detected a low level in the steam boiler. An attempt was made to fill the boiler. However, no water was detected by the level sensor within 60 sec. Filling is aborted. ► Contact your service partner. The dispensing of beverages that require steam is disabled. Modbus processing error Communication error between the power unit and TouchPanel. ► Contact your service partner.
www.schaerer.com Water quality Water quality A cup of coffee consists of 99 percent water. Therefore, the water has a significant effect on the coffee's taste. To obtain an excellent cup of coffee, you need excellent water. The water is important not only to the taste of the coffee but also to the coffee machine itself. Poor water quality can lead to permanent machine damage.
Water quality www.schaerer.com Determining the water hardness A water hardness test must be performed to determine whether a water filter is needed. If the water values are poor, trouble-free operation of the machine cannot be ensured. The water values must also be entered when the machine is taken into service and can be readily adjusted in the machine menu.
www.schaerer.com Safety notes Safety notes Maximum safety is one of Schaerer AG's most important product features. The effectiveness of the safety devices is guaranteed only if the following instructions are observed to prevent injuries and health hazards: • • • • Read the User Manual carefully before using the device. Do not touch hot machine parts. Do not use the coffee machine if it is not working properly or is damaged. Under no circumstances may the installed safety devices be modified.
Safety notes www.schaerer.com Risk from cleaning products Application CAUTION! User at risk! Danger of poisoning from swallowing cleaning products. It is essential that you comply with the following instructions: • • • • • • • • • • Store cleaning products away from children and unauthorised persons. Do not swallow the cleaning products. Never mix cleaning products with other chemicals or acids. Never put cleaning products in the milk container.
www.schaerer.com Safety notes Risk of damage to the machine CAUTION! Risk of machine damage! Improper handling of the coffee machine can lead to damage or contamination. The following instructions absolutely must be complied with: • • • • • • • • • • • • • • • • For water with a carbonate hardness above 5°dKH, install a water filter, as otherwise the coffee machine can be damaged due to calcification.
Safety notes www.schaerer.com Coffee CAUTION! User at risk! Improper handling of coffee can lead to health problems. The following instructions absolutely must be complied with: • • • • • • • • Check the packaging for damage before opening. Do not add more beans than will be needed for one day. Close the bean hopper lid immediately after filling. Store coffee in a cool, dry and dark location. Store coffee separately from cleaning products. Use the oldest products first ("first-in-first-out" principle).
www.schaerer.com Liability Liability Operator responsibilities The operator must ensure that the machine undergoes regular maintenance and that the safety devices are checked regularly by a Schaerer AG service partner, a representative thereof, or other authorised persons.
