Operation Manual

BASCP_EN
V03 | 08.2012
53
www.schaerer.comTroubleshooting
Troubleshooting
"Smart Info" window
The [Info] field is displayed if a malfunction exists or intervention by a user or service technician
is needed to ensure operating readiness of the machine. For instance, if the drinking water
tank must be refilled.
If such a case occurs, the [Info] box appears on the main screen.
► Press the [Info] field (see figure).
 The "Smart Info“ window opens (see figure).
► Carry out the measure described.
If the display message persists, a malfunction may exist.
► Contact your service partner (see www.schaerer.com).
Faults with display message
The most important fault messages are described below. Contact your service partner (see
www.schaerer.com) if the fault persists after all of the troubleshooting measures have been
tried.
Depending on the cause, beverage dispensing is disabled until the required measure has
been carried out.
See also "Troubleshooting" - "Faults with display message".
Display message Cause What to do
Left grinder overloaded/blok-
ked
Right grinder overloaded/blok-
ked
An excessively high current value
(>8 A) has been measured over a de-
fined period. The machine attempts to
start grinding 5 times, after which the
following message appears: "Left/right
grinder overloaded".
If another beverage is requested in this
state and the problems remain, the
message changes to "Left grinder
overloaded/blocked" or "Right grinder
overloaded/blocked". Dispensing of
beverages is blocked.
► Switch off the machine.
► Check the grinder for blockages and remove any
foreign bodies.
► Restart the machine.
► If the fault appears again, contact your service
partner.
Hot water boiler over tem-
perature
The water supply is interrupted. ► Check the level of the drinking water tank or the
condition of the mains water supply.
The brewing unit is blocked. ► Check and clean the brewing unit.
The machine is overheated. ► Disconnect the machine from the power supply
and let it cool off.
The SSR is defective. ► Contact your service partner.
The Klixon has triggered.