User Manual

975-0754-01-01 23
Troubleshooting
To obtain service go to “Contact Information” on
page i.
This section will help you narrow down the source of any problem
you
encounter. Before contacting customer service, please work
through the steps listed below:
1. Check for any error codes displayed on the display screen. If a
message is displ
ayed, record it before doing anything further.
2. As soon as possible, record the cond
itions at the time the
problem occurred so you can provide details when you contact
customer service for help. Include the following information:
• What loads the Freedom Xi was running or attempting to run
• What the battery condition was at the time (voltage, etc.) if
known
• Recent sequence of events
• Any known unusual AC shore power factors such as low
voltage, unstable generator output, etc.
• Whether any extreme ambient conditions existed at the
time (temperature, vibrations, moisture, etc.)
3. If your Freedom Xi is not displaying an error code, check the
fo
llowing to make sure the present state of the installation
allows proper operation:
• Is the inverter located in a clean, dry, adequately ventilated place?
• Are the battery cables adequately sized as recommended in
the Installation guide?
• Is the battery in good condition?
• Are all DC connections tight?
• Are the AC input and output connections and wiring in
good condition?
• Are the configuration settings correct for your particular
installation?
• Are the display panel and the communications cable
properly connected and undamaged?
• Are all disconnects and AC breakers closed and operable?
• Have any of the fuses blown in the installation?
4. Contact customer support for further
assistance. Please be
prepared to describe details or your system installation and to
provide the model and serial number of the unit.
WARNING
ELECTRICAL SHOCK HAZARD
Do not disassemble the Freedom Xi. It does not contain any user-
serviceable parts. Attempting to service the unit yourself could result in
an electrical shock or burn.
Failure to follow these instructions can result in death or serious injury.
IMPORTANT:
Freedom XI Owners Guide.book Page 23 Friday, September 18, 2015 2:57 PM