Specifications

975-0298-01-01 WA–1
Warranty and Return Information
Warranty
What does this warranty cover and how long does it last? This Limited Warranty is provided by
Xantrex Technology Inc. ("Xantrex") and covers defects in workmanship and materials in your Xantrex
XW System Control Panel. This warranty period lasts for 5 years from the date of purchase at the point of
sale to you, the original end user customer, unless otherwise agreed in writing (the “Warranty Period”).
You will be required to demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the
Warranty Period. Subsequent owners also require original proof of purchase as described in "What
proof of purchase is required?"
What will Xantrex do? During the Warranty Period Xantrex will, at its option, repair the product (if
economically feasible) or replace the defective product free of charge, provided that you notify Xantrex
of the product defect within the Warranty Period, and provided that Xantrex through inspection
establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and building
replacement products. Xantrex reserves the right to use parts or products of original or improved design
in the repair or replacement. If Xantrex repairs or replaces a product, its warranty continues for the
remaining portion of the original Warranty Period or 90 days from the date of the return shipment to the
customer, whichever is greater. All replaced products and all parts removed from repaired products
become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the
customer via a Xantrex-selected non-expedited surface freight within the contiguous United States and
Canada. Alaska, Hawaii and outside of the United States and Canada are excluded. Contact Xantrex
Customer Service for details on freight policy for return shipments from excluded areas.
How do you get service? If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service,
contact Xantrex directly at:
www.schneider-electric.com
Direct returns may be performed according to the Xantrex Return Material Authorization Policy
described in your product manual. For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to see if your product can be repaired at
one of these facilities.
What proof of purchase is required? In any warranty claim, dated proof of purchase must accompany
the product and the product must not have been disassembled or modified without prior written
authorization by Xantrex.
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North America 1 650 351 8237
1 866 519 1470
1 925 245 1022 [e-mail]
La France +0825012999 [e-mail]
Deutschland [phone] [phone] [e-mail]
España [phone] [phone] [e-mail]
L'Italia [phone] [phone] [e-mail]
For other country details please contact your local Schneider Electric Sales Representative or visit our website at:
http://www.schneider-electric.com/sites/corporate/en/support/operations/local-operations/local-operations.page