Specifications

975-0298-01-01 WA–3
Exclusions
If this product is a consumer product, federal law does not allow an exclusion of implied warranties. To
the extent you are entitled to implied warranties under federal law, to the extent permitted by applicable
law they are limited to the duration of this Limited Warranty. Some states, provinces and jurisdictions do
not allow limitations or exclusions on implied warranties or on the duration of an implied warranty or on
the limitation or exclusion of incidental or consequential damages, so the above limitation(s) or
exclusion(s) may not apply to you. This Limited Warranty gives you specific legal rights. You may have
other rights which may vary from state to state, province to province or jurisdiction to jurisdiction.
Return Material Authorization Policy
For those products that are not being repaired in the field and are being returned to Xantrex, before
returning a product directly to Xantrex you must obtain a Return Material Authorization (RMA) number
and the correct factory "Ship To" address. Products must also be shipped prepaid. Product shipments
will be refused and returned at your expense if they are unauthorized, returned without an RMA number
clearly marked on the outside of the shipping box, if they are shipped collect, or if they are shipped to
the wrong location.
When you contact Xantrex to obtain service, please have your instruction manual ready for reference
and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
Record these details in “Information About Your System”.
Return Procedure
Package the unit safely, preferably using the original box and packing materials. Please ensure that
your product is shipped fully insured in the original packaging or equivalent. This warranty will not apply
where the product is damaged due to improper packaging.
Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly marked on the outside of the
box.
• A return address where the unit can be shipped. Post office boxes are not acceptable.
• A contact telephone number where you can be reached during work hours.
• A brief description of the problem.
Ship the unit prepaid to the address provided by your Xantrex customer service representative.
If you are returning a product from outside of the USA or Canada In addition to the above, you MUST
include return freight funds and are fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex return material
authorization (RMA) number is not required. However, you must contact the ASC prior to returning the
product or presenting the unit to verify any return procedures that may apply to that particular facility
and that the ASC repairs this particular Xantrex product.
Out of Warranty Service
If the warranty period for your product has expired, if the unit was damaged by misuse or incorrect
installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is
available, your unit may be serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex Customer Service for a Return
Material Authorization (RMA) number and follow the other steps outlined in "Return Procedure".
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.