Conext XW PRO 6848 6,800W 48V Installation
Table Of Contents
- Safety Information
- Label Symbols
- Product Labels
- Radio Frequency Interference Notices
- Audience
- About
- Product Safety Information
- Introduction
- Monitoring Operation
- External Monitoring Control
- Configuration
- Troubleshooting
- Specifications
- Electrical Specifications
- Mechanical Specifications
- Regulatory Approvals
- Grid Support Utility Interactive Functions
- California Rule 21: Smart Inverter Grid-Support Utility Interactive Functions
- Hawaiian Electric Company (HECO) Rule No. 14: Smart Inverter Grid-Support Uti...
- IEEE 1547-2003 Standard for Interconnecting Distributed Resources with Electr...
- Puerto Rico Energy Power Authority (PREPA) Technical Requirements for Interco...
- Defaults
General Troubleshooting Guidelines
This section will help you narrow down the source of any problem you may encounter.
Please read the following troubleshooting steps:
1. Check for a Warning or Fault message on the Conext Gateway web application or a
Fault code on the inverter information panel. If a message is displayed, record it
immediately.
2. As soon as possible, create a detailed record of the conditions at the time the problem
occurred. These details should include, but not be limited to, the following:
n Loads the Conext XW Pro was running or attempting to run.
n Battery condition at the time of failure (for example battery voltage or temperature) if
known.
n Recent sequence of events (for example, charging had just finished, utility grid had
failed but the inverter did not start up).
n Any known unusual AC input factors such as low voltage or unstable generator
output.
n Extreme conditions which may have existed at the time (for example, temperature or
moisture).
3. Attempt the solution corresponding to the Warning or Fault message in Faults and
Warnings on page 110.
4. If the Event LED is not lit up on the front of the inverter information panel or the
Conext Gateway web application shows no event, check the following list to make
sure that the present state of the installation allows proper operation of the unit. See
also "Inverter Troubleshooting" on pageî105 or "Battery Charger Troubleshooting" on
pageî108.
n Is the Conext XW Pro located in a clean, dry, adequately ventilated area?
n Have the AC input breakers opened? If so, your passthrough load may have
exceeded the rating of one or more of the input breakers.
n Are the battery cables adequately sized and short enough? See the Conext XW Pro
Installation Guide for more information.
n Is the battery in good condition and are all DC connections tight?
n Are the AC input and output connections and wiring in good condition?
n Are the configuration settings correct for your particular installation?
n Are the display panel and the communications cable properly connected and
undamaged?
n Are the battery temperature sensor and its cable properly connected and undamaged?
5. Contact Customer Service for further assistance. Please be prepared to describe
details of your system installation and provide the model and serial number of the
unit. See beginning of document for contact information.
Conext XW Pro Owner's Guide Troubleshooting
102 This document is intended for use by qualified personnel 990-91227A-01