Quick Start Guide

• Allow hands-free activation to connect the phone to our
network and then allow the phone to check for any updates.
Activation may take 5-10 minutes.
• The phone may power off.
After the phone turns back on, the device may ask you to
complete a few setup screens to customize your phone. You
may need to skip the setup screens and complete step 3 first.
Follow the on-screen activation instructions.
Note: If this is a replacement phone or upgrade, you can skip
these steps and go to Activate an Upgrade or Replacement
Phone for instructions on how to swap your service to the
new handset.
If you’re prompted to enter a PIN, more information can be
found at the top of your Approval Letter.
Your Phone Layout
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Your Quick Start Guide
featuring:
• How to ActivateYourService
• Phone Basics
• Additional Services
WELCOME TO
ASSURANCE
WIRELESS
Coverage not available everywhere.
Visit coverage.assurancewireless.com/map.html for details.
Note: Phone models may vary, resulting in slightly different placement of buttons. The Get
Your Phone Ready and Activate Your Service instructions are for customers who received
their phone in the mail. If your phone is already activated, you may skip these steps.
Overview
Button
Your Phone Layout
Back
Key
Earpiece
Home
Button
Volume
Button
Power
Button
Headset Jack
Speaker
Microphone
USB Type-C
®
Charging port
Camera &
flash module
Touch
panel
Activate a Replacement Phone
If you lose your phone, or if it is stolen, let us know right away, and we’ll
suspend service. We can help you get a replacement phone. We usually can
have it to you in just a few days.
Follow these directions to swap your service and begin using your new phone:
To Activate This Phone:
Activate your phone by going to My Account.
Go to Assurancewireless.com and login to My Account. If you see Activate Now/Activate
Phone, click it and follow the onscreen instructions. If not, go to Swap/Update Phone, click
on it, and follow the onscreen instructions. If you are unable to log in, and/ or unable to
activate your phone online, call Customer Care at 1-888-321-5880.
If Your Phone Was Lost Or Stolen:
This replacement phone must be activated within 45 days from the time you reported your
phone missing.
If Your Phone Stops Working While Under Warranty:
You must return your old phone within 7 days of the date this replacement phone was
shipped. If you don’t, your Assurance Wireless service will be suspended after 45 days. Use
the postage-paid envelope provided to mail it back free of charge.
We will transfer your phone number and account balance to this phone. Your phone should
work after activating the device and allowing it to cycle through all updates. If you have any
technical difficulties, you may also activate your phone by calling 1-888-321-5880 from a
different phone.
Activate Your Service
Before using your phone, you must activate your service. Wi-Fi will not be available until
you activate your service.
Press and hold the Power Button to turn your phone on.
• Allow hands-free activation to connect the phone to our network and then
allow the phone to check for any updates. Activation may take 5-10 minutes.
• The phone may power off.
After the phone turns back on, the device may ask you to complete a few setup
screens to customize your phone. You may need to skip the setup screens and
complete step 3 first.
Follow the on-screen activation instructions or dial 611 and follow the recorded
instructions. Note: If this is a replacement phone or upgrade, you can skip these
steps and go to Activate an Upgrade or Replacement Phone for instructions on
how to swap your service to the new handset.
If you’re prompted to enter a PIN, more information can be found at the top of
your Approval Letter.
Complete your Setup Screens
1. Once your service has been activated, Press the Home
button > > Gmail or Play Store to run Setup.
2. Follow the prompts to complete the setup screens.
Get your Phone Ready
Battery
This device has a Non-removable battery.
1. Do not attempt to remove the battery or try to disassemble the
smartphone as this could result in personal injury, safety hazard, damage
the battery or the device.
2. Trying to remove the battery will void warranty.
Note: Never expose the battery to temperatures higher than 140˚F.
Charging your device
1. Plug the wall charger into an electrical outlet.
2. Plug the USB Type-C
©
connector into your phone’s wall charger or
accessory jack.
Note: Before using your device, please fully charge it for three hours.
Never leave the device charging for more than 5 hours as this will shorten
the life expectancy of your battery.
If you forget your PIN number, Don’t worry, you can always recover it.
1. Dial 611 from your new phone, listen for your mobile number and write it down.
2. Call 1-855-336-8346 and follow the recorded directions to get your PIN. You will
need your new phone number, last 4 digits of your Social Security number and
your date of birth. Write down your new PIN and keep it in a safe place.
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