User manual

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English
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Troubleshooting
Quick tips for problems with network setup:
Verify that your router is discoverable (must broadcast itself and not require user to type in the exact name).
Verify that the firmware of your router is up-to-date.
Must use WPA/WPA2 security (not WEP, or WPA/WPA2 enterprise).
Try moving the iW2 closer to your access point (within 10-6 ft) during network setup. Sometimes multiple Wi-Fi networks are
create interference.
Try using our free and easy-to-use iHome Connect app available on the App Store.
Use the Safari browser (Apple’s software tends to work best with its own technology).
Refresh the iHome Setup webpage (http://192.168.1.12) and selecting available networks a few times until it shows up.
Make sure that the SSID name of your home router consists of normal characters or digits, with no space or special characters
like %/#/* inserted.
Reset your router and start network setup over again.
iW2 Reset: Sometimes you simply need to reset the iW2 and start network setup over again.
- Disconnect the AC cable, wait for two minutes
- Reconnect the AC cable, then press and hold power for 3 seconds
- Repeat iW2 Network Setup process if necessary
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I want to find the iW2’s MAC address:
Turn on iW2, press and hold network setup button for 4 seconds, and wait for about 60 seconds. From your computer, connect to
the network named "iHome Setup ######"
On a Mac, open the "Terminal" application. On a PC, click Start -> Run, type "cmd" and click OK .
When the prompt appears, type "arp -a" and press Enter.
You may get a long list of items in response. Please find the line that reads similar to "ihome-iW2-e52431.local (192.168.1.12) at
c8:d5:fe:e5:24:31 on en1 [ethernet]" where the six hexadecimal pairs (c8:d5:fe:e5:24:31 in this example) represent the MAC
address for your iW2.
You can use this MAC address in your network's setup to allow the iW2 on your network.
Some network configurations may require you to know the iW2's MAC address. Follow these steps to determine your iW2's MAC
address:
Network setup when using a hidden SSID:
Setting up iW2 requires you to unhide your SSID. Don't worry, this is only temporary.
You can use your router's settings to change your security settings to un-hide your network's SSID. After doing so, the iW2 will be
able to detect, select, and join your network. Once the network setup is completed, you can re-hide your network's SSID. The iW2
will remain connected to your network after hiding your SSID.
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