Product Manual

Troubleshooting • 69
English
12.4 Data transmission
Problem Cause Remedy
Data transmission between
device and seca 115 cannot
be set up
Software versions incompatible
Administrator: use compatible software
version:
• device: min. software version 1.1
• PC software: min. software version 1.4
A seca patient file is shown as
“not assigned” in the seca 115
PC software following import
from a USB memory stick
USB PIN of the USB memory stick
used for access to the seca patient
database of the USB memory stick
• Manually assign current seca patient file to
an attending physician in seca 115
• To import other patient files, use user PIN
to access the seca patient database of the
USB memory stick
seca patient file cannot be
found when searching for a
patient on the device
No seca patient file set up yet
Create a seca patient file (see “Creating a
new seca patient file” on page 40)
seca patient file is not yet assigned to
you in the
seca 115
Check whether or not the seca patient file
can be assigned to you in the seca 115.
Port blocking of Windows firewall
active, ports used for communicating
with device being blocked
Administrator: release the ports used for
communication with the device in
Windows firewall
Patient name cannot be
entered in the set dialog
language
No keypad available for set dialog
language
• Provide the seca patient file from the PC
software (see “Providing a seca patient file
from the PC software” on page 39)
• Administrator: check whether the settings
for region and language are correct.
seca patient file cannot be
provided from the PC
software
Function not available via seca 360°
wireless network, no network
connection established via Ethernet
Administrator:
establish Ethernet connection
No access to seca patient
database of the seca 115 PC
software
No seca 360° wireless network
established between the device and
the PC on which the
seca 115 PC
software is installed
Administrator:
set up the seca 360° wireless network
No Ethernet connection established
between the device and the PC on
which the seca 115 PC software is
installed
Administrator:
establish Ethernet connection
Device connected to a standalone PC
via Ethernet cable, PC network card
does not allow automatic crossover
Administrator:
use a crossover adapter (see “Technical
data” on page 71)
No USB memory stick connected to
the touchscreen display
Connect USB memory stick to the
touchscreen display
The PC on which the seca 115 PC
software is installed has not been
switched on.
Switch on the PC and start the
seca 115
PC software
seca 115 PC software not started Start the seca 115 PC software
USB memory stick connected
to touchscreen display but no
access to the seca patient
database
Non-initialized USB memory stick being
used
• Use the USB memory stick supplied
• Administrator: initialize USB memory stick
using the
seca 115 PC software
PIN not entered or entered incorrectly
Use your user PIN or the USB PIN for the
USB memory stick
Unsuitable USB memory stick being
used
• Use the USB memory stick supplied
• Use a FAT16 USB memory stick
Problem due to HF emissions from
other devices (e.g. cellphones)
Increase distance from HF devices