User's Manual

Doc. No.: A20440690 Rev.: ECO: 12027 Date: 8/17/16

Secure Care does not authorize, and strongly recommends against, any installation or field replacement of

software, parts or products by untrained contractors or facility staff. Such work can be hazardous, can render

the system ineffective and will void any Secure Care warranty or liability that might otherwise relate to the system.

Before any software, parts or products which have been designed and manufactured by Secure Care can be

safely installed, set-up, tested, supported, maintained or repaired, technical training in accordance with

standards established by Secure Care is required. Regardless of how Secure Care’s software, parts or products

are obtained, they should not be installed, set-up, tested, supported, maintained or repaired by any person who

has not satisfactorily completed that technical training (a “qualified service technician”.) When Secure Care’s

software, parts or products are sold separately from installation services, it is assumed that only a qualified

service technician will conduct any installation, set-up, testing, support, maintenance or repair involving that

software, part or products.

7. Only a Authorized Distributor or Installer can Install a Secure Care System

Secure Care Products LLC, requires all installations, upgrades or servicing of an existing installation of any and

all SCP products or systems to be performed by factory certified Distributors and/or Installers with signed

distributor or installer agreements. Customers that gain technical service certifications and maintain their

certifications over time are allowed to install replacement hardware and service previous installations conducted

by certified distributors for the facilities they own and operate only for the products they are certified to and

for the sole purpose of maintenance and repairs. In doing so, they assume liability for those repairs

and maintenance. Any individual working for and assisting a company who has not signed a distributor

agreement and as a result is not a certified distributor of Secure Care Products LLC will assume all liability of

the equipment/system in its entirety. Certified individuals no longer working for a certified Secure Care

distributor is no longer considered certified to install/service Secure Care Product equipment/systems.

Equipment/systems installed outside the above criteria will void any and all warranty given by Secure Care

Products, LLC.

8. Any Work Must Comply with Electrical and Life Safety Codes

It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the

system comply with all local and national electrical and life safety codes. If you have any questions about

compliance with those codes, please contact your local authorities.

9. Immediately Have Replacements or Repairs Checked On-Site by a Qualified Service

Technician

Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts

and products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better

understand how their systems work, and providing ideas about what may be causing difficulties. However, Secure

Care cannot accurately diagnose the cause of any problems or give complete instructions on how to fix problems

over the telephone or Internet. The only way to assure that software, parts or products are installed, set-up,

tested, supported, maintained or repaired correctly or that a Secure Care system is functioning properly is to have

it examined on site by a qualified service technician. In addition, Secure Care software, parts and products cannot

be operated or used correctly by anyone who has not successfully completed Secure Care in-service training.

Secure Care’s Help Line is not a substitute for on-site diagnosis and servicing by a qualified service technician or

for successful completion of Secure Care in-service training. Secure Care strongly recommends that any

installation, set-up, testing, support, maintenance or repair of a system that is performed by a person who has

not satisfactorily completed technical training in accordance with standards established by Secure Care be

immediately checked on-site by a qualified service technician.

WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE

OPERATING ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE

ONLY WAY TO ASSURE THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP,