Warranty Guide

To register your product, please visit our website at
www.serta.com or call us at 888-55-SERTA
• Transportation and inspection costs (except in
California)
• Bedding used in hotels, motels or institutional
facilities
• Bedding sold “as is”, or floor samples, or bedding
purchased from second hand parties, non-retail
establishments or received as a promotional item
• Bedding height
• Comfort Preference
• Damage of the mattress due to misuse or abuse
• Mattress damage due to an inappropriate foundation
or when an incorrect bed frame is used
• Sheet fit
• Fabric stains, soiling, fluid penetration, tears or burns
• Mattress fabric (except as noted in the Warranty
Coverage Detail section for an All Foam mattress)
• Zippered mattress cover damage due to improper
care including removal of cover
• Change in softness and recovery time associated with
memory foam and latex materials over time. This does
not affect the pressure relieving qualities of these
materials.
• Body impressions in the mattress that measure less
than ¾" for All Foam mattresses
• Sagging in the mattress that measures less than ¾" for
All Foam mattresses
Warranty
Coverage Detail
The Serta
®
Warranty covers only the following items during normal wear.
ALL FOAM MATTRESS
• Sagging or Body impressions that measure ¾" or greater, only if the mattress has been continuously supported
by a foundation (or equivalent) and if used with a frame, the frame shall have center support or a minimum of 5
cross slats with center support that extends to the floor. A Serta adjustable base may be used.
• Zippered mattress covers are warrantied for ten years after the purchase date from manufacturing defects and
workmanship, flaws of the zipper or seams, and tearing of the fabric under normal use. The zipper cover should
never be removed, see tag for spot cleaning suggestions.
Serta reserves the right to refuse service and invalidate the warranty when the mattress, even if defective, is in an
unsanitary condition (due to blood or bodily fluid stains or soiling, infestation or other abuse), when the mattress
has evidence of damage from liquid penetration, cleaning or the use of cleaning fluids, or whenever the product
failure is caused by factors other than defective workmanship or materials.
Allowing the mattress to be in an unsanitary condition may damage the product and invalidate the warranty. For
the health and safety of anyone who would be required to dispose of, or otherwise handle the mattress, Serta may
refuse to inspect such products to assess whether covered by the warranty, in which case, Serta reserves the right to
deny warranty coverage.
The use of cleaning fluids may damage the fabric and materials in your mattress. Allowing water or other liquids to
penetrate your mattress may damage the layers of upholstery, causing materials to compress. Either of these
situations may result in damage that will invalidate your warranty.
Serta reserves the right to deny warranty coverage if the mattress exhibits stains or soiling of unknown origin or
nature and it appears to Serta, in good faith, that the mattress may be in an unsanitary condition or may have
been damaged by liquid penetration or other abuse.
This limited warranty is provided by Serta, Inc. Retain the law tags and proof of purchase to validate warranty coverage.
The Serta Warranty does NOT cover items not expressly listed in the “Warranty
Coverage” section, such as, but not limited to:
Congratulations on your new Serta
®
mattress. Our goal is to
provide the highest product quality and durability, assuring
you of the most comfortable and healthful night’s sleep.
SERTA LIMITED 10-YEAR WARRANTY
Because we strongly believe in the quality, design and craftsmanship of our products, Serta products are
warrantied against manufacturing defects in workmanship. For zippered mattress covers, refer to the All Foam
Mattress section within the Warranty Coverage Detail section of this limited manufacturer’s warranty.
If you observe a defect, please contact your retailer. You must, within the duration of the warranty, provide the
original law tags, proof of purchase (including date of purchase) and be the original purchasing consumer.
If defective in workmanship or material, your Serta mattress will be repaired or replaced (at our option) without
charge, except for transportation and inspection costs (which do not apply in California). If the Serta product you
purchased is discontinued at the time of repair or replacement, a current model of comparable quality and value
will be selected.
All other claims including incidental or consequential damages are precluded. If identical materials are not
available at the time of repair or replacement, Serta reserves the right to substitute materials of comparable
quality.
Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This
warranty begins on the day you purchase your mattress. If your mattress is repaired or replaced, this limited
warranty will not be renewed or extended.
Some states do not allow the exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty lasts, so the above limitation
or exclusion may not apply. This warranty gives you specific legal rights. You may
also have other rights, which vary from state to state.
This warranty is extended only to the original purchaser of the product.
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