Warranty Guide

Warranty
Coverage Detail
The Serta
®
Warranty covers only the following items during normal wear.
ALL FOAM MATTRESS
• Sagging or Body impressions that measure ¾” or greater, only if the mattress has been continuously supported by a
foundation (or equivalent) and if used with a frame, the frame shall have center support or a minimum of 5 cross slats with
center support that extends to the floor. A Serta adjustable base may be used.
HYBRID INNERSPRING MATTRESS
• Wires that are loose, broken or protruding through fabric.
• Sagging or Body impressions that measure 1½" or greater, only if the mattress has been continuously supported by a
matching foundation (or equivalent) and used with an appropriate frame with center support or a minimum 5 cross slats
with center support that extends to the floor. A Serta adjustable base may be used with an adjustable approved mattress.
ZIPPERED MATTRESS COVERS FOR APPLICABLE FOAM AND HYBRID INNERSPRING
• Zippered mattress covers are warrantied for ten years after the purchase date from manufacturing defects
and workmanship, flaws of the zipper or seams, and tearing of the fabric under normal use. The zippered
cover should never be removed, see tag for spot cleaning suggestions.
Important Information
Serta reserves the right to refuse service and invalidate
the warranty when the mattress, even if defective, is in an
unsanitary condition (due to blood or bodily fluid stains or
soiling, infestation or other abuse), when the mattress has
evidence of damage from liquid penetration, cleaning or
the use of cleaning fluids, or whenever the product failure
is caused by factors other than defective workmanship or
materials.
Allowing the mattress to be in an unsanitary condition may
damage the product and invalidate the warranty. For the
health and safety of anyone who would be required to
dispose of, or otherwise handle the mattress, Serta may
refuse to inspect such products to assess whether covered
by the warranty, in which case, Serta reserves the right to
deny warranty coverage.
The use of cleaning fluids may damage the fabric and
materials in your mattress. Allowing water or other liquids
to penetrate your mattress may damage the layers of
upholstery, causing materials to compress. Either of these
situations may result in damage that will invalidate your
warranty.
Serta reserves the right to deny warranty coverage if
the mattress exhibits stains or soiling of unknown origin
or nature and it appears to Serta, in good faith, that the
mattress may be in an unsanitary condition or may have
been damaged by liquid penetration or other abuse.
This limited warranty is provided by Serta, Inc. Retain the
law tags and proof of purchase to validate warranty
coverage.
The Serta Warranty does NOT cover items not expressly listed in the
“Warranty Coverage” section, such as, but not limited to:
• Transportation and inspection costs (except in California)
• Bedding used in hotels, motels or institutional facilities
• Bedding sold “as is”, or floor samples, or bedding
purchased from second hand parties, non-retail
establishments or received as a promotional item
• Bedding height
• Comfort Preference
• Damage of the mattress due to misuse or abuse
• Mattress damage due to an inappropriate foundation
or when an incorrect bed frame is used; see Bed Frame
Requirements section
• Sheet fit
• Fabric stains, soiling, fluid penetration, tears or burns
• Zippered mattress cover damage due to improper care
including removal of cover
• Change in softness and recovery time associated with
memory foam and latex materials over time. This does not
affect the pressure relieving qualities of these materials.
• Body impressions in the mattress that measure less
than 1½" for an innerspring mattress; less than ¾" for
All Foam model mattresses.
• Sagging in the mattress that measure less than 1½" for
a Hybrid innerspring mattress; less than ¾" for All Foam
model mattresses.
• Adjustable foundations (see owners manual for details on
warranty coverage)
Congratulations on your new Serta
®
mattress. Our goal is to
provide the highest product quality and durability, assuring
you of the most comfortable and healthful night’s sleep.
SERTA LIMITED 10-YEAR WARRANTY
Because we strongly believe in the quality, design and craftsmanship of our products, Serta products are warrantied
against manufacturing defects in workmanship. For zippered mattress covers, refer to the Warranty Coverage Detail
section of this limited manufacturer’s warranty.
If you observe a defect, please contact your retailer. You must, within the duration of the warranty, provide the original
law tags, proof of purchase (including date of purchase) and be the original purchasing consumer.
If defective in workmanship or material, your Serta mattress will be repaired or replaced (at our option) without charge,
except for transportation and inspection costs (which do not apply in California). If the Serta product you purchased is
discontinued at the time of repair or replacement, a current model of comparable quality and value will be selected.
All other claims including incidental or consequential damages are precluded. If identical materials are not available
at the time of repair or replacement, Serta reserves the right to substitute materials of comparable quality.
Any and all implied warranties on this product shall not exceed in duration the term of this limited warranty. This
warranty begins on the day you purchase your mattress. If your mattress is repaired or replaced, this limited warranty
will not be renewed or extended.
Some states do not allow the exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty lasts, so the above limitation or
exclusion may not apply. This warranty gives you specific legal rights. You may also have
other rights, which vary from state to state.
This warranty is extended only to the original purchaser of the product.
To register your product, please visit our website at
www.serta.com or call us at 888-55-SERTA
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