User Manual

17
If the product is not working properly, please check the following troubleshooting hints before you contact customer service:
Symptoms Possible Solution
Blank screen
Check the status LED. If the status LED is red, the Television is in standby and the monitor is black, this is
normal. If the status LED is green and the monitor is black, the Television might perform an input scan with
no available signal. Please check if an input source is available and that the port of the device has been con-
nected correctly in the Service Settings/ Input Ports menu. Press “Menu” on your remote control: you should

a factory reset to restore the Television to its default settings. If the problem still exists contact customer
service.
Color defects
Check that the signal cable connector is properly connected and that the connection pins are not bent or
damaged.
The image is
unsatisfactory
Adjust the picture characteristics as described in the above-mentioned section “Video Settings”. Image is not
stable Check that the display resolution and frequency from your media source is compatible with the Televi-
sion.
Error message:
“No Signal”
Check that the connected media sources are switched on. Check that the signal cable connector is properly
connected and that the connection pins are not bent or damaged. Press “Menu” on your remote control: you

perform a factory reset to restore the Television to its default settings. If the problem still exists contact
customer service.
Low or no sound
Press “Volume Up” and/or “Volume Down” on your remote control and check the audio connection cable(s).
Make sure that the Volume Limit setting in the Service Settings menu has been set to an audible value.
Remote control
doesn’t work
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doesn’t, replace the batteries of the remote control.
NOTE: If the above troubleshooting hints do not help you to nd a solution, please contact Séura.
Integration and Control
Troubleshooting
For complete control documentation, please visit
www.seura.com/download-center
• RS232 Protocol
• IR Commands
For additional technical support, please contact Séura at 1-800-957-3872
during regular business hours: M-F 8:00 am - 4:30 pm, Central Time.
Scan here to visit the
download center on your
mobile device