PEX Tubing Installation Manual

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Return Goods Policy

Restocking charges and items returned for credit:

• New Standard Catalog Items - 20% restocking charged if returned

for credit only. For items ordered in error, the charge will be reduced

to 10% if replacement items are purchased.

• Special Order Items (products with special modications) - 25%

minimum to 50% maximum restocking charge, depending on

modications (consult factory).

All restocking charges are based on F.O.B. Cullman, Alabama and products

being new (never having been installed in a line). We do not accept any valves

which have been used. Prior to return of product, an R.G.A. number must

be assigned by a customer service representative. This number should be

referenced on the outside of the carton and on all related paperwork. Items should

be returned prepaid to 2400 7th Avenue SW, Cullman, Alabama, 35055, marked

“Attn: Returns Department.” Any information or correspondence may be sent with

the product or mailed separately.

A. Reliance Worldwide Corporation, the Company, warrants the following

products - SharkBite

PEX Tubing, SharkBite® Push-Fit Fittings, SharkBite® Brass

PEX Barbed Fittings, SharkBite® Copper PEX Manifolds and other SharkBite®

Accessories - to be free of defects in material and workmanship for the time

periods shown below and when used and installed in accordance with the

requirements set forth below.

1. SharkBite

PEX Tubing cross-linked polyethylene (non-barrier & barrier PEX)

pipe for a period of twenty-ve (25) years from the date of manufacture.

2. SharkBite

Push-Fit Fittings brass push t tting for a period of twenty-ve

(25) years from the date of manufacture.

3. SharkBite

Brass PEX Barbed-Fittings and SharkBite

Copper PEX

Manifolds for a period of sixty (60) months from the date of manufacture.

4. All other valves and accessories sold under Reliance Worldwide

Corporation’s brand names of the SharkBite® PEX and / or SharkBite®

Connection System for a period of twenty-four (24) months from the date of

manufacture.

SharkBite

products shall be installed in accordance with all applicable plumbing,

heating and mechanical codes and in accordance with any local, state or federal

requirements.

Reliance Worldwide Corporation’s obligation will be to repair or replace, at its

discretion, any of the products covered under this limited warranty when the

materials used to produce the product or the workmanship of the

manufacturing process are proven to be defective.

B. In the event of a system malfunction or leak caused by defective warranted

products (and not by improper installation or usage, incorrect handling

procedures or by jobsite or installation damage), a reasonable pre-approved

amount will be allowed for repair materials and repair labor. In the event of a leak

occurring in the factory manifold, please contact Reliance Worldwide Corporation.

Note that Reliance Worldwide Corporation limits its warranty to its tubing, valves

and accessories, ttings and manifolds. Reliance Worldwide Corporation does not

warrant the connection. The integrity of the connection is the sole responsibility of

the installer.

C. To qualify for a warranty remedy under paragraph B, you must contact

Reliance Worldwide Corporation in advance and receive written authorization for

this remedy from an authorized Reliance Worldwide Corporation representative.

Reliance Worldwide Corporation will not consider expenses for repair materials,

labor and / or freight unless authorized in advance and in writing.

D. To qualify for the warranty described above, you must:

1. Use construction techniques in compliance with applicable plumbing,

heating and mechanical codes to install our products, as specied in our

current design and installation guidelines and technical notes. This shall

include eld pressure testing prior to concealing with concrete or by other

means.

2. Install and use Reliance Worldwide Corporation’s SharkBite® PEX Tubing

and Reliance Worldwide Corporation’s SharkBite® Connection System

products according to all guidelines and manuals published by Reliance

Worldwide Corporation. It is expressly understood that failure as a result

of any freezing uids within the pipes does not constitute a defect in material

or workmanship and shall not be covered by this warranty.

3. Install and use Reliance Worldwide Corporation SharkBite® PEX Tubing

and Reliance Worldwide Corporation SharkBite® Connection System

products in a system that will not operate at temperatures or at pressures that

exceed the printed rating on the tubing.

4. Install and use all warranted Reliance Worldwide Corporation SharkBite®

product in compliance with any applicable local building, plumbing and

mechanical codes.

E. Evidence of tampering, mishandling, neglect, accidental damage, freeze

damage or unauthorized repairs that cause damage to Reliance Worldwide

Corporations SharkBite® warranted products void any warranty coverage of

those particular products. The terms of this warranty specically exclude all eld

connections. Reliance Worldwide Corporation, in its sole discretion, can decide

whether the warranty will be honored or is void.

F. Although Reliance Worldwide Corporation provides a plumbing system to

facilitate a complete installation; other manufacturer’s tubing and/or ttings may

be installed in any given installation provided manufacturing of the tubing and/

or ttings demonstrates compliance with the applicable ASTM standards, and

the product has been certied by a recognized third-party testing agency. The

Reliance Worldwide Corporation product in the given installation will continue

to be covered under this warranty. NOTE: Reliance Worldwide Corporation will

be responsible only for proven defects in material or workmanship in Reliance

Worldwide Corporation products. Problems in products manufactured by another

company should be reported to that manufacturer.

G. Disclaimer of Warranty. THE EXPRESS WARRANTY SET FORTH HEREIN

IS THE ONLY WARRANTY GIVEN BY Reliance Worldwide Corporation WITH

RESPECT TO THE PRODUCTS LISTED IN PARAGRAPH A. Reliance Worldwide

Corporation MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND

HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

H. Limitation of Remedy and Liability. The remedy described above shall

constitute the sole and exclusive remedy for breach of warranty, and, apart from

that remedy, Reliance Worldwide Corporation shall not be responsible for any

incidental, special or consequential damages, including without limitation, lost

prots or the cost of repairing or replacing other property which is damaged if

these warranted products do not work properly, other costs resulting from labor

charges, delays, vandalism, negligence, fouling caused by foreign material,

damage from adverse water conditions, adverse chemical environments, or

any other circumstances over which Reliance Worldwide Corporation has no

control. This limitation applies even if Reliance Worldwide Corporation could have

foreseen or has been advised of the possibility of these damages. This warranty

shall be invalidated by any abuse, misuse, misapplication or improper installation

of the product. Proof of purchase is required to validate the warranty period.

Some states do not allow limitations on how long an implied warranty lasts, and

some states do not allow the exclusion or limitation of incidental or consequential

damages. Therefore, the above limitations may not apply to you. This Limited

Warranty gives you specic legal rights, and you may have other rights that

vary from state to state. You should consult applicable state laws to determine

your rights. SO FAR AS IS CONSISTENT WITH APPLICABLE STATE LAW,

ANY IMPLIED WARRANTIES THAT MAY NOT BE DISCLAIMED, INCLUDING

THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A

PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR FROM THE

DATE OF ORIGINAL SHIPMENT BASED ON PROOF OF PURCHASE, OR, IF NOT

AVAILABLE, FROM THE DATE OF MANUFACTURE.

I. RETURNED GOODS - CREDIT: No products shall be returned without

authorization. Any credit issued will be at the price originally invoiced, less

handling charges, based on the costs of reconditioning, boxing, etc. Obsolete or

made to special order products are not returnable.

NOTE: Prices and terms are subject to change without notice and supersede all

previous quotations. Reliance Worldwide Corporation reserves the right to change

or modify product design or construction without prior notice and without incurring

any obligation to make such changes and modications on products previously

sold.

Policies & Warranty