Operating instructions

Appendix

Troubleshooting

Sound

Problem Possible causes and solutions

No sound, or sound is distorted. • If the volume of the TV or amplifier is set to minimum, turn the volume up.

• There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page 34)

• Check that the audio cable is connected correctly. (Page 17)

• Check that the cable plugs are clean.

• Take out the disc and clean it. (Page 13)

• Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or

non-standard audio is recorded for the audio content of the disc. (Page 10)

Audio is not output, or images are not played back

properly.

• The audio may not be output or the images may not be played back properly for some discs in which copyright-

protected contents are recorded.

Network

Problem Possible causes and solutions

Cannot connect to the Internet. • Is the LAN cable connected properly? (Page 18)

• Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page 18)

• Is the power for the connected equipment, such as a broadband router or modem turned on?

• Is the broadband router and/or modem properly connected?

• Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages 44–46)

Cannot download BD-LIVE contents. • Is the LAN cable connected properly? (Page 18)

• Is the USB memory device properly connected? Check that the USB memory device is connected to the USB1 or USB2

terminal of this player. (Page 26)

• Check if the BD disc supports BD-LIVE.

• Check the setting for “BD Internet Access”. (Page 43)

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