Operation Manual, Troubleshooting

14
General Problems
Does the machine recognize the
paper size even though 8-1/2" x 14"
size is correctly loaded in tray 2 to 4?
■ When loading 8-1/2" x 14" size paper in tray 2 to 4, remove divider plate. Move
divider plate all the way to the paper feed opening (right side), and pull up.
■ If the machine does not recognize the paper size even though 8-1/2" x 14" size is
correctly loaded in tray 2 to 4, check if the holder in the tray is positioned at 8-1/2"
x 14".
► Placi
ng the original and adding paper (page 5)
Did you load an envelope? ■ Do not load envelopes except the bypass tray.
■ Set the paper type to "Envelope", and for the paper size, specify the paper size you set.
PAPER DOES NOT FEED FROM THE PAPER TRAY
Check Solution
Is the paper loaded correctly into the
paper tray?
■ Set the guides to the size of the paper.
Reload the paper. Load no more than the maximum number of sheets and do not
exceed the indicator line. Push the paper tray slowly and firmly all the way into
the machine.
► Placi
ng the original and adding paper (page 5)
Has the tray been prohibited in some
modes (copy, print, fax, image send,
document filing)?
■ Check the settings in [Paper Tray Settings] and see if checkmarks appear in the
checkboxes of each mode ([Feeding Approved Job]). Functions without a
checkmark cannot be used for printing using that tray.

"Settings" → [System Settings] → [Common Settings] → [Paper Settings] 
→ [Paper Tray Settings] → [Tray Registration] → [Feeding Approved Job]
Check Solution
!
A6
A4
Divider plate
Holder
?
!