Operation Manual, Troubleshooting

32
Printing Problems
DIRECT PRINTING OF A FILE IN A SHARED
FOLDER ON A COMPUTER IS NOT POSSIBLE
Check Solution
Is [IPsec Settings] enabled on the
machine?
■ Check with your administrator.
When [IPsec Settings] is enabled in the setting mode, direct printing of a file in a
shared folder may not be possible in your PC environment. For information about
[IPsec Settings], consult your administrator.

"Settings" → [Security Settings] → [IPsec Settings]
A TRAY, FINISHER, OR OTHER PERIPHERAL
DEVICE INSTALLED ON THE MACHINE CANNOT
BE USED
Check Solution
Have the peripheral devices that are
installed on the machine been
configured with the printer driver?
■ Open the printer properties dialog box and click [Auto Configuration] on the
[Options] tab. (Windows)
If auto configuration cannot be executed, see the Software Setup Guide.
THE IMAGE IS GRAINY
Check Solution
Are the printer driver settings
appropriate for the print job?
■ Check the settings of the printer driver.
When selecting print settings, select a print mode from [600dpi], [600dpi (High
Quality)].
Windows: The resolution setting is selected in the [Image Quality] tab of the
printer driver properties window.
macOS: Select [Advanced2] menu on the [Printer Features] in the print window.
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