Sharp Authorized Reseller Handbook Sept 2021

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SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
Due to the increase in the size of our Sharp Direct Service operation we are now in a position to offer installation
& direct service after sales support for your Sharp MFP sold products and some Sharp promoted solutions as well
as out of area service support where you may wish to support the devices within your normal operational area but
then use our direct service for devices outside of this area.
If you are utilising this service, in order to escalate a call to the direct service operation you can use any of the
options below.
Telephone: [phone] or 0800 0149659
Email: [e-mail]
Web: http://www.sharp.co.uk/cps/rde/xchg/gb/hs.xsl/-/html/book-a-service-call.htm
Where a solution is to be supported please be aware that the full professional services solutions customer
discovery, documentation and sign off must be completed before the direct service operation will begin to support
your customer. Please ensure that you engage with the Sharp pre-sales solution consultants who will support you
through this process. Details of the professional services processes that we follow can be further down this
document.
Where a solution is already installed at a customer site, either by yourselves or a competitor and you wish to
pass the support across to the direct service operation, a chargeable visit will be required to the end customer in
order to fully understand their environment and software solution. The solution must have valid software
maintenance with the end software supplier and the version of software must of an acceptable level.