Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
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DAMAGED IN TRANSIT
Sharp aim to ensure that any product shipped to you arrives in the same condition in which it left the factory. We
acknowledge however that from time to time products unfortunately can get damaged during the delivery process.
If this scenario should occur, please follow the procedures below.
VISIBLE CARTON DAMAGE
The delivery should always be refused or the delivery note clearly marked with "Received Damaged" and then
signed as normal. The equipment should then be fully inspected. If damage is evident it must be reported to
Sharp within 3 days of receipt via the “Damaged In Transit” option within the reseller Web Shop. The Web Shop
can be accessed through this URL https://dealersales.sharp.eu/
. If you don’t yet have access to this website
access can be requested by emailing supplychain.sbsuk@sharp.eu
NO VISIBLE CARTON DAMAGE
If the damaged is concealed (i.e. not visible from the outer packaging), please report the damage as soon as
possible to Supply Chain, within 30 days of receipt. The damage should be reported as through the Web Shop as
mentioned above, proving photographs of the damage.