Sharp Authorized Reseller Handbook Sept 2021
Table Of Contents
- QUICK CONTACT LIST
- SHARP TARGET RESPONSE TIMES
- POST SALES TECHNICAL SUPPORT – ESCALATION
- TECHNICAL ONSITE VISIT REQUESTS
- POST SALES SOLUTIONS SUPPORT
- VISUAL SOLUTIONS BIGPAD SUPPORT
- SHARP BUSINESS SYSTEMS DIRECT SERVICE SUPPORT
- MFP SHARP DIRECT SERVICE COVER BY REGIONS
- MFP SHARP DIRECT SERVICE COVER BY REGIONS continued
- TECHNICAL TRAINING
- WARRANTY
- DAMAGED IN TRANSIT
- SPARE PARTS
- PRODUCT KEY REALLOCATION
- PRE SALES SUPPORT – TRAINING
- PRE SALES SUPPORT – PRODUCTION HARDWARE
- PRE SALES SUPPORT – SOLUTIONS
- PRE SALES PROFESSIONAL SERVICES PROCESS
- SHARP SUPPORT SYSTEMS
- HANDBOOK ACKNOWLEDGEMENT OF UNDERSTANDING & ACCEPTANCE
Page 25
UNDERSTANDING THE CUSTOMER REQUIREMENT
In order to provide you with a fully Sharp scoped solution a number of discovery documents have been
developed. We have documents that cover all aspects of Print Management, Document Capture and Cloud
Integration. These documents pose the key questions to the end customer in relation to their network
environment and specific requirements from the solution. These documents are available as an Interactive PDF
and can be downloaded from the pre-sales area of SharpONE.
As an alternative to completing the interactive PDF documents mentioned above the online Sharp Support Portal
can now also be used to request either a quick solutions quote or fully scoped recommended solution. Go to the
following link https://support.sharp.co.uk
and click on one of the options shown below. Direct links to these web
submission options can also be found in the pre-sales area of SharpONE.