Warranty
WARRANTY
Carpet installed on stairs or in areas subject to abnormal foot-traffic use (i.e. golf spikes, other
spiked footwear, ski boots, and the like).
Damage from flooding or excessive moisture from existing moisture or alkalinity related issues.
Burns, cuts, fading, maing, pills, pulls, odor, soiling, staining, tears or damage due to improper
installation.
General soiling, discoloration, appearance change due to pile distortion, and exposure to
substances or contaminates which degrade or destroy yarn or the color of the carpet.
Carpet which has been surface treated with materials not recommended by the Company or which
have been subjected to abnormal use or to cleaning agents or maintenance methods not
recommended or approved by the Company.
WHAT IF YOU NEED WARRANTY SERVICES
You, the original purchaser, will contact your authorized dealer or Company sales representative for
claim service. Please provide a valid proof of purchase and a detailed description of the issue, along
with photographs showing the concern. Samples should be submied for review/testing when available.
The dealer or Company sales representative will file a claim via www.ShawNow.com and submit the
information you provided. A Company claims representative will thoroughly evaluate your claim. If you
have questions, you can contact Shaw Industries Financial Services, PO Box 2128, Dalton, GA 30722, 1-
800-257-7429.
WHAT WE WILL DO
If we find a defect covered under this warranty, we will repair the affected area to conform to the
warranty. If repair is not commercially practical, the Company may, at its sole option, replace the affected
carpet or refund the proportional purchase price for the affected area. The Company will pay the
reasonable costs for freight and labor. Any costs incurred for moving equipment, furnishings, partitions
and the like that were installed over the Company’s commercial product will be at the customer’s
expense.
NOTE: The warranty is not transferable. It extends only to the original end use purchaser. Shaw Industries
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For product support please contact us at 800.241.4 692 or visit our website www.philadelphiacommercial.com
For reference purposes only if printed or downloaded.